Data Quality & Services Administrator - Central Camden PCN

Camden Health Evolution

Information:

This job is now closed

Job summary

Central Camden Primary Care Network (PCN) are seeking a Data Quality & Services Administrator to attain high standards of data quality and support the delivery of services within the PCN.

Central Camden PCN are a group of 9 member practices who work together at scale and collaborate with others in the local health and social care system. The PCN is highly innovative and delivers services with support from the GP Federation, Camden Health Evolution (CHE) Ltd, that aim to improve the quality of care and outcomes for their patients.

Previous experience working within the NHS is desirable for this role. Opportunities for professional development are included within this role.

This is a fixed-term contract in line with the NHSE PCN Directed Enhanced Service (DES) which runs until 31st March 2024. This date will be extended in line with the NHSE PCN DES contract.

Main duties of the job

The Data Quality & Services Administrator will work with the PCN executive team and member practices to attain high standards of data quality and administrative support.

The post-holder will be experienced in using EMIS Web and will be required to construct and run PCN and practice-level searches. Other duties will include but are not limited to audits, data entry and reconciliation, data reporting and data cleansing. In addition, the post-holder will be required to carry out a range of administration tasks for the PCN and PCN member practices (e.g. call/recall).

About us

Camden Health Evolution (CHE) Ltd is a GP Federation which supports Central Camden Primary Care Network (PCN). There are 9 member practices in Central Camden PCN with a registered population of circa 80,000 patients.

All practices are members of CHE GP Federation and share the vision, mission and values of the Federation and its key priorities

Date posted

18 February 2022

Pay scheme

Other

Salary

£25,000 to £30,000 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

B0328-22-6382

Job locations

1 Handel Street

London

WC1N 1PD


Job description

Job responsibilities

ROLE AND RESPONSIBILITIES

Strategic

  • Attain high standards of data quality and support the PCN and member practices in the effective use of searches, audits and recalls.
  • Support the creation of performance dashboards and data reports.
  • Support clinicians to undertake quality improvement audits and activities.
  • Monitor key metrics and milestones; and provide timely project / service data to the PCN executive team.

Quality Improvement

  • Prepare and produce reports, spreadsheets, and presentations as required.
  • Construct and run searches using the clinical system, EMIS Web.
  • Interpret and input data for audit purposes.
  • Review the completeness and accuracy of data entered in clinical systems.
  • Support the CHE / PCN team with data reconciliation.
  • Perform data quality checks and undertake, or direct, the correction of any errors.
  • Regular monitoring and reporting of key performance indicators for PCN services and PCN member practices
  • Write data quality related policies and user guides for PCN services.
  • Provide specialist data quality knowledge to PCN member practices.

Administrative Support

  • Support PCN member practices with patient call/recall through texts, telephone, and letters.
  • Use a range of software systems to support the delivery of PCN services.
  • Obtain, collate, and evaluate patient feedback.
  • Maintain internal and external distribution lists.

Communication

  • Effective communication with CHE / PCN team and PCN member practices.
  • Provide clear and regular updates to the executive team.
  • Use spreadsheets and data collection systems to collect, audit and present data as requested.
  • Send out mail merges, bulk texts, etc. to patients for a number of campaigns, i.e., flu vaccinations.
  • Provide training to staff as required, ensuring the effective use of systems.
  • Deal with telephone and email enquiries, and patient call backs in a timely and proficient manner.

Key Relationships

  • Internal – PCN executive team, PCN clinical directors, PCN member practices, PCN workforce.
  • External – North Central London CCG, Local Providers (C&I, CNWL, RFL, LBC, UCLH), NCL GP Federations, NCL PCNs, NCL STP, PPGs, Suppliers.

Job description

Job responsibilities

ROLE AND RESPONSIBILITIES

Strategic

  • Attain high standards of data quality and support the PCN and member practices in the effective use of searches, audits and recalls.
  • Support the creation of performance dashboards and data reports.
  • Support clinicians to undertake quality improvement audits and activities.
  • Monitor key metrics and milestones; and provide timely project / service data to the PCN executive team.

Quality Improvement

  • Prepare and produce reports, spreadsheets, and presentations as required.
  • Construct and run searches using the clinical system, EMIS Web.
  • Interpret and input data for audit purposes.
  • Review the completeness and accuracy of data entered in clinical systems.
  • Support the CHE / PCN team with data reconciliation.
  • Perform data quality checks and undertake, or direct, the correction of any errors.
  • Regular monitoring and reporting of key performance indicators for PCN services and PCN member practices
  • Write data quality related policies and user guides for PCN services.
  • Provide specialist data quality knowledge to PCN member practices.

Administrative Support

  • Support PCN member practices with patient call/recall through texts, telephone, and letters.
  • Use a range of software systems to support the delivery of PCN services.
  • Obtain, collate, and evaluate patient feedback.
  • Maintain internal and external distribution lists.

Communication

  • Effective communication with CHE / PCN team and PCN member practices.
  • Provide clear and regular updates to the executive team.
  • Use spreadsheets and data collection systems to collect, audit and present data as requested.
  • Send out mail merges, bulk texts, etc. to patients for a number of campaigns, i.e., flu vaccinations.
  • Provide training to staff as required, ensuring the effective use of systems.
  • Deal with telephone and email enquiries, and patient call backs in a timely and proficient manner.

Key Relationships

  • Internal – PCN executive team, PCN clinical directors, PCN member practices, PCN workforce.
  • External – North Central London CCG, Local Providers (C&I, CNWL, RFL, LBC, UCLH), NCL GP Federations, NCL PCNs, NCL STP, PPGs, Suppliers.

Person Specification

Qualifications

Essential

  • GCSE Maths and English
  • Educated to A level / NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
  • Evidence of continued professional development

Desirable

  • Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
  • ECDL qualification

Experience

Essential

  • Experience in creating and maintaining Excel spreadsheets
  • Experience in auditing
  • Experience in dealing with sensitive and confidential information

Desirable

  • Experience working in the NHS, including either in Primary Care, or with close ties to Primary Care
  • Experience in using EMIS Web and constructing EMIS Web Searches
  • Advanced experience in developing complicated EMIS Web Protocols & Templates
  • Experience in using Docman, iPlato and accuRx
  • Experience of co-ordinating, managing and maintaining project documentation
  • Experience of training staff

Skills/Abilities

Essential

  • Excellent communication and interpersonal skills
  • Ability to work under pressure in a busy working environment and able to multi-task
  • Ability to work as a member of a team
  • Ability to work with informatics, data analysis and data visualisation
  • Excellent time management skills with the ability to re-prioritise
  • Ability to use own initiative to resolve problems
  • Ability to work autonomously
  • Excellent IT skills including Microsoft Office
  • Good telephony and email skills

Desirable

  • Creating and delivering presentations to a varied group of internal and external stakeholders
  • Understands good clinical and information governance
  • Touch typing

Knowledge

Essential

  • Basic knowledge of available local health services
  • Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, CCGs, STPs and NHS England

Desirable

  • Good local knowledge of health landscape and population needs
  • Understanding of local and national strategic priorities
  • Understanding of local culture between practices and other providers

Aptitudes

Essential

  • Adaptability, flexibility, and ability to cope with uncertainty and change
  • An ability to maintain confidentiality and trust
  • Professional, calm, and efficient manner
  • Commitment to continuing professional development
  • Positive and flexible approach to work, demonstrating a strong desire to improve performance and make a difference by focusing on goals
  • Willing to engage with and learn from peers, other professionals, and colleagues

Other requirements

Essential

  • Ability to travel and work across various PCN sites, where applicable
  • Flexibility to work from home or outside of core hours, when required
Person Specification

Qualifications

Essential

  • GCSE Maths and English
  • Educated to A level / NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
  • Evidence of continued professional development

Desirable

  • Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
  • ECDL qualification

Experience

Essential

  • Experience in creating and maintaining Excel spreadsheets
  • Experience in auditing
  • Experience in dealing with sensitive and confidential information

Desirable

  • Experience working in the NHS, including either in Primary Care, or with close ties to Primary Care
  • Experience in using EMIS Web and constructing EMIS Web Searches
  • Advanced experience in developing complicated EMIS Web Protocols & Templates
  • Experience in using Docman, iPlato and accuRx
  • Experience of co-ordinating, managing and maintaining project documentation
  • Experience of training staff

Skills/Abilities

Essential

  • Excellent communication and interpersonal skills
  • Ability to work under pressure in a busy working environment and able to multi-task
  • Ability to work as a member of a team
  • Ability to work with informatics, data analysis and data visualisation
  • Excellent time management skills with the ability to re-prioritise
  • Ability to use own initiative to resolve problems
  • Ability to work autonomously
  • Excellent IT skills including Microsoft Office
  • Good telephony and email skills

Desirable

  • Creating and delivering presentations to a varied group of internal and external stakeholders
  • Understands good clinical and information governance
  • Touch typing

Knowledge

Essential

  • Basic knowledge of available local health services
  • Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, CCGs, STPs and NHS England

Desirable

  • Good local knowledge of health landscape and population needs
  • Understanding of local and national strategic priorities
  • Understanding of local culture between practices and other providers

Aptitudes

Essential

  • Adaptability, flexibility, and ability to cope with uncertainty and change
  • An ability to maintain confidentiality and trust
  • Professional, calm, and efficient manner
  • Commitment to continuing professional development
  • Positive and flexible approach to work, demonstrating a strong desire to improve performance and make a difference by focusing on goals
  • Willing to engage with and learn from peers, other professionals, and colleagues

Other requirements

Essential

  • Ability to travel and work across various PCN sites, where applicable
  • Flexibility to work from home or outside of core hours, when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Camden Health Evolution

Address

1 Handel Street

London

WC1N 1PD


Employer's website

https://www.camdenhealthevolution.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Camden Health Evolution

Address

1 Handel Street

London

WC1N 1PD


Employer's website

https://www.camdenhealthevolution.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Beth Nelson

che.group@nhs.net

07498064435

Date posted

18 February 2022

Pay scheme

Other

Salary

£25,000 to £30,000 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

B0328-22-6382

Job locations

1 Handel Street

London

WC1N 1PD


Supporting documents