Digital and Transformation Lead / PCN Manager
This job is now closed
Job summary
Imp is seeking a highly motivated enthusiastic Manager to join the team and be part of the growth and development of Imp PCN in this changing landscape of primary care as we move towards system change to help lead and shape our future. The following elements of the job are expected along with flexibility to meet the needs of the organisation as they present themselves in this challenging role.
The post-holder will work with clinical directors (of Imp PCN & Imp Healthcare Ltd) and the leadership within a Primary Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise, and leadership to deliver changes in a collaborative way.
The post-holder will support this vision to be developed in alignment with ICS strategy.
Main duties of the job
The post-holder will plan, co-ordinate and directly support the delivery of transformation activity in general practice within a PCN with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
The post-holder will work closely with staff at the 9 PCN practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.
The post-holder will develop strong relationships with their local PCN practices and will support the planning and delivery of improvements that will provide benefits to patients and staff. The post-holder will develop relationships with the ICS to discuss and agree local transformation plans and activity and to support alignment with broader strategy, including the ICSs digital strategy.
Working with PCN leadership, the post-holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level. They will contribute to collaborative problem solving with other system partners, patients and communities, focusing their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.
About us
Imp Healthcare Ltd was formed in 2015 a Federation established by our practices with the forward thinking view of delivering primary care services at scale.
Our 9 practices have worked together delivering projects including the Covid Vaccination Programme on a large scale and are proud of our achievements and teamwork to ensure success . Covering approx. 74,000 population in Lincoln City and North this role will be challenging and offer an opportunity to be part of a dedicated team . This is an exciting time to join Imp and be a pivotal role in the future of our organisation.
Details
Date posted
20 February 2024
Pay scheme
Other
Salary
Depending on experience Agenda for change - Band 7/8
Contract
Permanent
Working pattern
Full-time
Reference number
B0324-24-0000
Job locations
Lincolnshire Chamber Of Commerce
Carlton Boulevard
Lincoln
LN2 4WJ
Job description
Job responsibilities
Main duties of the job
In addition to the primary responsibilities, the Digital & Transformation Lead may be requested to:
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time without changing the general character of the post or the level of responsibility.
The Digital & Transformation Lead must comply with all IMP PCN Employment Standards.
Strategy and Leadership
Provide visible and strategic leadership on behalf of the PCN Directors, ensuring a clear, strategic direction in line with the objectives of the organisation.
Take strategic direction directly from the board to then develop, implement and monitor business plans to ensure organisational objectives are met.
Work with the PCN leadership team to design, plan and implement the PCN vision and strategy.
Developing, implementing and embedding an efficient PCN resilience plan
Represent the PCN within the place area and wider Integrated Care System (ICS)
Organisation of PCN meetings for internal and external attendees; scheduling meetings, inviting relevant parties, maintain and proactively chase the conclusion of actions arising.
Liaising at external meetings as required
Work in partnership with other local health and care organisations within the area on joint initiatives and service improvement projects
Act as the primary point of contact for NHSE, ICB, community services and other external stakeholders
Seek and encourage ideas, projects and improvements from across the organisation.
Working closely with Imp PCN Clinical Leads and supporting the PCN team in new areas of work.
Lead on commissioning of services (direct commissioning and sub-contracting) for the PCN.
HR
Employed Staff
Personnel functions for all employed staff recruitment, induction, discipline, retirement, personal, legal, leave entitlement, sickness etc. including but limited to pre-employment check, initial DBS check and annual DBS declaration, obtaining of references, issuing of contracts, management of sickness including return to work interviews, approving of annual leave requests, obtaining of windows accounts, NHS emails and smartcards.
Prepare and circulate the completed pre-employment form for all staff to all PCN practices prior to their commencement date in the PCN and practices.
Ensure that details of any leavers are circulated to practices to ensure that SystmOne access is removed.
Order uniform as required.
To ensure that all staff are appropriately vaccinated and maintaining the PCN/ARRS register of staff vaccinations.
Ensuring registered professionals, maintain their registration and indemnity and maintaining the PCN/ARRS register for this.
Co-ordinating clinical supervision and recording dates when meetings/supervision has occurred.
Co-ordinating clinical audits and recording dates of audits, findings and follow up discussions when applicable.
To explain the areas of confidentiality, health and safety and procedures and policies to all employed staff.
Daily line management of all employed staff.
Maintain staff database.
To co-ordinate, participate and/or assist in the training of all staff.
To maintain a training on-line tool for staff and update staff requirements. .
Provide references.
Ensure staff undertaking external formal qualifications have a training agreement in place prior to commencement of the training.
Apply for apprenticeship or training support grants where applicable.
To mentor all staff in their specific roles.
Joint appraisals for all employed staff.
Maintain/Assist with staffing levels.
Updating and maintaining the PCN employee handbook.
Ensure Health, safety, and welfare of all colleagues
Maintain a clear and direct line for communication between staff, Clinical Director & Imp Directors.
ARRS staff
Ensure that all contracts with third party providers are in date and accurate at all times.
Prepare and circulate the completed pre-employment form for all ARRS staff to all PCN practices prior to their commencement date in the PCN and practices.
Ensure that details of any leavers are circulated to practices to ensure that SystmOne access is removed.
To ensure that all staff are appropriately vaccinated and maintaining the PCN/ARRS register of staff vaccinations.
Ensuring registered professionals, maintain their registration and indemnity and maintaining the PCN/ARRS register for this.
Co-ordinating clinical supervision and recording dates when meetings/supervision has occurred.
Co-ordinating clinical audits and recording dates of audits, findings and follow up discussions when applicable.
To maintain a training on-line tool for staff and update staff requirements ensuring that all ARRS staff have undertaken the required mandatory training modules.
Ensure annual DBS declaration is done for all ARRS staff.
Ensure that all ARRS staff receive an annual appraisal and maintain these records.
In conjunction with the Board Directors, work on the practice allocations of the ARRS staff ensuring that they are allocated on a fair and equal basis to practices.
Submit the monthly ARRS claim to PCSE
Provide Imp Directors with monthly budgets reports for ARRS spend.
Finance
Budget, Forecasting and business sustainability financial management.
Develop a robust financial plan that supports the strategic objectives of the PCN.
Maximise income potential and ensure equitable distribution of money to practices.
Ensure that all claims are accurate and submitted in good time and payment is made and received.
Gather data to complete and run monthly payroll. Admin and Lead contact for NHS Pensions
Governance
Lead on all matters of Information Governance for the PCN.
Liaise with the Data Protection Officer service for specialist advice and guidance.
Support the Directors to implement Clinical Governance policies and processes.
Lead on complaints handling for the PCN in line with NHS England regulations for both PCN employed staff and ARRS subcontracted staff.
Develop a business continuity and resilience plan.
PCN Board
Working with the Clinical Directors, set the PCN board agenda and circulate in a timely manner.
Support the Board and practice teams to ensure understanding of the current PCN guidance from NHS England and the Lincolnshire Integrated Care Board (LICB), keeping them informed of anything new or significant.
Coordinate and liaise with the Extended Board members including arrangements for meeting attendance. Act as a point of contact for all stakeholders (PPG, Healthwatch, ICCT).
Ensure Board meetings are run in accordance with the Terms of Reference of the PCN Board.
Approve the board minutes before circulating to the Board members.
As required, to minute the PCN Board meeting, and other meetings.
Digital and Transformation
Lead on change management for the PCN, using formal and informal change methods.
Identify digital technology that can improve service delivery and patient outcomes for the PCN.
Formulate and present business cases for the purchase and/or use of this technology.
Produce management information packs for PCN Board and PCN projects.
Develop high-level understanding of capacity and access data sets and technology.
Develop high-level proficiency with SNOMED codes and business rules.
Develop high-level proficiency with Ardens searches and Ardens manager.
Ensure, where possible, cross-Organisational IT solutions are researched, procured, and deployed across all member practices.
Project Management
With the ICB PCN Development Manager (or equivalent contact) monitor practice performance against all PCN DES specifications.
Provide the PCN Board and PCN Practice Managers with current information about PCN service specifications.
Identify, scope and cost ad-hoc PCN activities for new work streams.
Lead on PCN-wide projects beyond the PCN DES e.g. workforce planning, estates and services strategy, capacity and access development and digital transformation.
Contractual
Lead on all subcontracting arrangements for PCN services (e.g. First Contact Physiotherapy, Enhanced Access, Social Prescribing).
Keep abreast of all PCN contract developments and communicate to PCN Board.
Liaise with ICB to ensure all contractual obligations are met and understood.
Develop and maintain a broad understanding of Primary Care contracting across general practice, opticians, community pharmacy and dentistry.
Other
Marketing the PCN appropriately
Partake in audit as requested by the CCG, ICS, NHSE or clinical director
Be involved in appropriate and agreed constituent practices improvement projects
I.G. Data Control. To be responsible for the monitoring and mandatory requirements in relation to Information Governance, Data Protection and Caldicott principles.
Legal and Safety oversight for mandatory registrations and control monitoring
Develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery.
Initiate and participate in the development of effective systems of communication and co-operation between organisations, staff, and other members of the primary care team
Support practices to communicate changes and new processes effectively and consistently to patients
Meet with the Imp Directors on at least a monthly basis to update them of any staff or ARRS issues including but not limited to new starters, leavers, disciplinary issues etc.
Provide a monthly summary to PCN directors that all staff vaccinations, mandatory training, registration, indemnity, clinical supervision and audit is up to date.
Job description
Job responsibilities
Main duties of the job
In addition to the primary responsibilities, the Digital & Transformation Lead may be requested to:
Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
Duties may vary from time to time without changing the general character of the post or the level of responsibility.
The Digital & Transformation Lead must comply with all IMP PCN Employment Standards.
Strategy and Leadership
Provide visible and strategic leadership on behalf of the PCN Directors, ensuring a clear, strategic direction in line with the objectives of the organisation.
Take strategic direction directly from the board to then develop, implement and monitor business plans to ensure organisational objectives are met.
Work with the PCN leadership team to design, plan and implement the PCN vision and strategy.
Developing, implementing and embedding an efficient PCN resilience plan
Represent the PCN within the place area and wider Integrated Care System (ICS)
Organisation of PCN meetings for internal and external attendees; scheduling meetings, inviting relevant parties, maintain and proactively chase the conclusion of actions arising.
Liaising at external meetings as required
Work in partnership with other local health and care organisations within the area on joint initiatives and service improvement projects
Act as the primary point of contact for NHSE, ICB, community services and other external stakeholders
Seek and encourage ideas, projects and improvements from across the organisation.
Working closely with Imp PCN Clinical Leads and supporting the PCN team in new areas of work.
Lead on commissioning of services (direct commissioning and sub-contracting) for the PCN.
HR
Employed Staff
Personnel functions for all employed staff recruitment, induction, discipline, retirement, personal, legal, leave entitlement, sickness etc. including but limited to pre-employment check, initial DBS check and annual DBS declaration, obtaining of references, issuing of contracts, management of sickness including return to work interviews, approving of annual leave requests, obtaining of windows accounts, NHS emails and smartcards.
Prepare and circulate the completed pre-employment form for all staff to all PCN practices prior to their commencement date in the PCN and practices.
Ensure that details of any leavers are circulated to practices to ensure that SystmOne access is removed.
Order uniform as required.
To ensure that all staff are appropriately vaccinated and maintaining the PCN/ARRS register of staff vaccinations.
Ensuring registered professionals, maintain their registration and indemnity and maintaining the PCN/ARRS register for this.
Co-ordinating clinical supervision and recording dates when meetings/supervision has occurred.
Co-ordinating clinical audits and recording dates of audits, findings and follow up discussions when applicable.
To explain the areas of confidentiality, health and safety and procedures and policies to all employed staff.
Daily line management of all employed staff.
Maintain staff database.
To co-ordinate, participate and/or assist in the training of all staff.
To maintain a training on-line tool for staff and update staff requirements. .
Provide references.
Ensure staff undertaking external formal qualifications have a training agreement in place prior to commencement of the training.
Apply for apprenticeship or training support grants where applicable.
To mentor all staff in their specific roles.
Joint appraisals for all employed staff.
Maintain/Assist with staffing levels.
Updating and maintaining the PCN employee handbook.
Ensure Health, safety, and welfare of all colleagues
Maintain a clear and direct line for communication between staff, Clinical Director & Imp Directors.
ARRS staff
Ensure that all contracts with third party providers are in date and accurate at all times.
Prepare and circulate the completed pre-employment form for all ARRS staff to all PCN practices prior to their commencement date in the PCN and practices.
Ensure that details of any leavers are circulated to practices to ensure that SystmOne access is removed.
To ensure that all staff are appropriately vaccinated and maintaining the PCN/ARRS register of staff vaccinations.
Ensuring registered professionals, maintain their registration and indemnity and maintaining the PCN/ARRS register for this.
Co-ordinating clinical supervision and recording dates when meetings/supervision has occurred.
Co-ordinating clinical audits and recording dates of audits, findings and follow up discussions when applicable.
To maintain a training on-line tool for staff and update staff requirements ensuring that all ARRS staff have undertaken the required mandatory training modules.
Ensure annual DBS declaration is done for all ARRS staff.
Ensure that all ARRS staff receive an annual appraisal and maintain these records.
In conjunction with the Board Directors, work on the practice allocations of the ARRS staff ensuring that they are allocated on a fair and equal basis to practices.
Submit the monthly ARRS claim to PCSE
Provide Imp Directors with monthly budgets reports for ARRS spend.
Finance
Budget, Forecasting and business sustainability financial management.
Develop a robust financial plan that supports the strategic objectives of the PCN.
Maximise income potential and ensure equitable distribution of money to practices.
Ensure that all claims are accurate and submitted in good time and payment is made and received.
Gather data to complete and run monthly payroll. Admin and Lead contact for NHS Pensions
Governance
Lead on all matters of Information Governance for the PCN.
Liaise with the Data Protection Officer service for specialist advice and guidance.
Support the Directors to implement Clinical Governance policies and processes.
Lead on complaints handling for the PCN in line with NHS England regulations for both PCN employed staff and ARRS subcontracted staff.
Develop a business continuity and resilience plan.
PCN Board
Working with the Clinical Directors, set the PCN board agenda and circulate in a timely manner.
Support the Board and practice teams to ensure understanding of the current PCN guidance from NHS England and the Lincolnshire Integrated Care Board (LICB), keeping them informed of anything new or significant.
Coordinate and liaise with the Extended Board members including arrangements for meeting attendance. Act as a point of contact for all stakeholders (PPG, Healthwatch, ICCT).
Ensure Board meetings are run in accordance with the Terms of Reference of the PCN Board.
Approve the board minutes before circulating to the Board members.
As required, to minute the PCN Board meeting, and other meetings.
Digital and Transformation
Lead on change management for the PCN, using formal and informal change methods.
Identify digital technology that can improve service delivery and patient outcomes for the PCN.
Formulate and present business cases for the purchase and/or use of this technology.
Produce management information packs for PCN Board and PCN projects.
Develop high-level understanding of capacity and access data sets and technology.
Develop high-level proficiency with SNOMED codes and business rules.
Develop high-level proficiency with Ardens searches and Ardens manager.
Ensure, where possible, cross-Organisational IT solutions are researched, procured, and deployed across all member practices.
Project Management
With the ICB PCN Development Manager (or equivalent contact) monitor practice performance against all PCN DES specifications.
Provide the PCN Board and PCN Practice Managers with current information about PCN service specifications.
Identify, scope and cost ad-hoc PCN activities for new work streams.
Lead on PCN-wide projects beyond the PCN DES e.g. workforce planning, estates and services strategy, capacity and access development and digital transformation.
Contractual
Lead on all subcontracting arrangements for PCN services (e.g. First Contact Physiotherapy, Enhanced Access, Social Prescribing).
Keep abreast of all PCN contract developments and communicate to PCN Board.
Liaise with ICB to ensure all contractual obligations are met and understood.
Develop and maintain a broad understanding of Primary Care contracting across general practice, opticians, community pharmacy and dentistry.
Other
Marketing the PCN appropriately
Partake in audit as requested by the CCG, ICS, NHSE or clinical director
Be involved in appropriate and agreed constituent practices improvement projects
I.G. Data Control. To be responsible for the monitoring and mandatory requirements in relation to Information Governance, Data Protection and Caldicott principles.
Legal and Safety oversight for mandatory registrations and control monitoring
Develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery.
Initiate and participate in the development of effective systems of communication and co-operation between organisations, staff, and other members of the primary care team
Support practices to communicate changes and new processes effectively and consistently to patients
Meet with the Imp Directors on at least a monthly basis to update them of any staff or ARRS issues including but not limited to new starters, leavers, disciplinary issues etc.
Provide a monthly summary to PCN directors that all staff vaccinations, mandatory training, registration, indemnity, clinical supervision and audit is up to date.
Person Specification
Personal Attributes
Essential
- *Ability to work at a strategic and operational level.
- *Committed and able to motivate others
- *Strong leadership skills and able to multi-task
- *Adaptable with good Listening & Learning style
- *Well-developed negotiating, persuading and influencing skills,
- *Able to command respect and maintain credibility across a wide range of stakeholders
- *Be an excellent team player
- *Able to understand highly complex situations/information and communicate this to individuals and teams in an effective/accessible way
- *Ability to deal effectively with difficult and contentious situations whilst maintaining positive working relationships within and across organisational boundaries.
- *Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
- *Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
- *Effective time management (planning and organising)
- *Good knowledge and use of the English language.
- *Excellent communication skills, both verbal and written.
- *Self-motivated and able to prioritise, manage competing priorities and deliver to timetable.
- *Innovative, ambitious and hardworking.
- *Flexibility, and adaptability
- *Willingness to travel around PCN catchment area and beyond if required for training and networking.
Experience
Essential
- *Extensive experience of working as a manager in a large organisation.
- *Knowledge of and understanding of Primary Care Networks.
- *Experience of strategy development and implementation.
- *Leading and implementing change/innovation across complex organisational structures.
- *Able to work effectively and flexibly across organisational boundaries whilst maintaining operational effectiveness.
- *Experience of financial and budgetary management including understanding of detailed financial information, income and expenditure.
- *Successful project delivery.
- *Experience of leading subcontracts and commissioning
- *Experience of leading digital projects
- *Experience of line management
- *Experience in analysing, interpreting and presenting data.
- *Use of IT systems and management information at a complex level.
Desirable
- * Experience of leading and managing in primary care.
- * Knowledge of quality improvement and service redesign tools/techniques and evidence of ability to apply in practice
- * Experience of use of IT and management information systems and processes across different organisations and in a complex organisation structure.
- * Business planning
- * NHS financial and accounting systems and processes
- * Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC
- * Knowledge and understanding of SystmOne and other commonly used general practice software.
- * Experience of involving communities in the development of projects.
Qualifications
Essential
- Educated to degree level OR equivalent level of experience of working at a senior level/manager level/supervisor/ in specialist area.
Desirable
- A higher education qualification relevant to health care management or similar
Person Specification
Personal Attributes
Essential
- *Ability to work at a strategic and operational level.
- *Committed and able to motivate others
- *Strong leadership skills and able to multi-task
- *Adaptable with good Listening & Learning style
- *Well-developed negotiating, persuading and influencing skills,
- *Able to command respect and maintain credibility across a wide range of stakeholders
- *Be an excellent team player
- *Able to understand highly complex situations/information and communicate this to individuals and teams in an effective/accessible way
- *Ability to deal effectively with difficult and contentious situations whilst maintaining positive working relationships within and across organisational boundaries.
- *Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
- *Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
- *Effective time management (planning and organising)
- *Good knowledge and use of the English language.
- *Excellent communication skills, both verbal and written.
- *Self-motivated and able to prioritise, manage competing priorities and deliver to timetable.
- *Innovative, ambitious and hardworking.
- *Flexibility, and adaptability
- *Willingness to travel around PCN catchment area and beyond if required for training and networking.
Experience
Essential
- *Extensive experience of working as a manager in a large organisation.
- *Knowledge of and understanding of Primary Care Networks.
- *Experience of strategy development and implementation.
- *Leading and implementing change/innovation across complex organisational structures.
- *Able to work effectively and flexibly across organisational boundaries whilst maintaining operational effectiveness.
- *Experience of financial and budgetary management including understanding of detailed financial information, income and expenditure.
- *Successful project delivery.
- *Experience of leading subcontracts and commissioning
- *Experience of leading digital projects
- *Experience of line management
- *Experience in analysing, interpreting and presenting data.
- *Use of IT systems and management information at a complex level.
Desirable
- * Experience of leading and managing in primary care.
- * Knowledge of quality improvement and service redesign tools/techniques and evidence of ability to apply in practice
- * Experience of use of IT and management information systems and processes across different organisations and in a complex organisation structure.
- * Business planning
- * NHS financial and accounting systems and processes
- * Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC
- * Knowledge and understanding of SystmOne and other commonly used general practice software.
- * Experience of involving communities in the development of projects.
Qualifications
Essential
- Educated to degree level OR equivalent level of experience of working at a senior level/manager level/supervisor/ in specialist area.
Desirable
- A higher education qualification relevant to health care management or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Imp Federation Ltd
Address
Lincolnshire Chamber Of Commerce
Carlton Boulevard
Lincoln
LN2 4WJ
Employer's website
Employer details
Employer name
Imp Federation Ltd
Address
Lincolnshire Chamber Of Commerce
Carlton Boulevard
Lincoln
LN2 4WJ
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
20 February 2024
Pay scheme
Other
Salary
Depending on experience Agenda for change - Band 7/8
Contract
Permanent
Working pattern
Full-time
Reference number
B0324-24-0000
Job locations
Lincolnshire Chamber Of Commerce
Carlton Boulevard
Lincoln
LN2 4WJ