Job summary
An
exciting opportunity has arisen for a Health Care Assistant to join our busy
and dynamic team in Slough at the Urgent Care Centre.
The post requires the ability to work as part of a team
communicating effectively with patients, operational and clinical staff,
emergency services and secondary care staff to ensure the efficient
organisation of workload and management of patients.
Main duties of the job
- Provide safe, accessible, and
high-quality patient-focused care
- ECG recording
- Phlebotomy
- Cannulation
- Use of point of care blood test
machines
- Blood Glucose / Ketone Monitoring
- Urinalysis / Pregnancy Testing
- Patient Observations
- Act as chaperone where required
- Maintain appropriate stock levels in
the unit
- Monitoring the waiting room
- Providing personal support for
patients in the waiting room
- Wound dressings
- Updating the patients medical records
where appropriate
- Providing assistance/training to new
members of staff to ensure the maintenance of a high-quality service, as and
when required
- Ensure all clinical rooms are
adequately stocked and prepared for each session
- Ensure clinical waste is removed from
clinical areas and sharps bins replaced in accordance with the Infection, Prevention & Control Policy
- To demonstrate a sound knowledge of
the principles of infection control, including monthly hand hygiene audits
adhering to the highest standards when performing aseptic technique and
complying with Infection, Prevention & Control Policy
- Deliver opportunistic health
promotion where appropriate
About us
EBPC
is a well-respected enabler of high-quality NHS services. Established 27 years
ago as an Out of Hours GP service, we have grown significantly and deliver a
full range of services, 24/7, to support 111, Primary Care Networks, Integrated
Care Systems, Acute and Community NHS Trusts.
Job description
Job responsibilities
-
Provide safe, accessible, and
high-quality patient-focused care
-
ECG recording
-
Phlebotomy
-
Cannulation
-
Use of point of care blood test
machines
-
Blood Glucose / Ketone Monitoring
-
Urinalysis / Pregnancy Testing
-
Patient Observations
-
Act as chaperone where required
-
Maintain appropriate stock levels in
the unit
-
Monitoring the waiting room
-
Providing personal support for
patients in the waiting room
-
Wound dressings
-
Updating the patients medical records
where appropriate
-
Providing assistance/training to new
members of staff to ensure the maintenance of a high-quality service, as and
when required
-
Ensure all clinical rooms are
adequately stocked and prepared for each session
-
Ensure clinical waste is removed from
clinical areas and sharps bins replaced in accordance with the Infection, Prevention & Control Policy
-
To demonstrate a sound knowledge of
the principles of infection control, including monthly hand hygiene audits
adhering to the highest standards when performing aseptic technique and
complying with Infection, Prevention & Control Policy
-
Deliver opportunistic health
promotion where appropriate
Communication
-
Communicate
effectively with patients and carers, recognising the need for alternative
methods of communication to overcome different levels of understanding,
cultural background, and preferred ways of communicating.
- Anticipate
communication barriers and act to improve communication.
- Utilise
and demonstrate sensitive communication styles to ensure patients are fully
informed and consent to treatment.
-
Always
ensure privacy and dignity for patients.
-
Provide
effective communication with all staff and external stakeholders to exchange
and disseminate information.
- Provide
information and advice for patients on discharge ensuring awareness of sources
of guidance and support and provide information in an acceptable format for
patients recognising any difficulties and refer where appropriate.
Quality
- Prioritise,
organise, and manage workload to maintain and promote quality.
- Promote
evidence based clinical practice according to current guidelines and maintain
an appreciation of current legal and professional issues.
-
Support
research and audit as a means of evaluating the quality of work delivered by
self and the team to improve the experience for patients.
-
Improve
the quality of health care responding to national and local policies as
appropriate.
-
Actively
promote diversity, including race diversity in the delivery of services.
-
Generate
and sustain the promotion of privacy and dignity, rights and responsibilities
and take action to address any issues.
-
Follow
consistently high standards of infection control practice in accordance with
national and local policy especially with reference to hand hygiene and other
procedures relevant to work.
Personal Development
- Identify
own professional development needs and participate in regular performance
review taking responsibility for own learning and performance.
-
Work
effectively with others in the service to clearly define values, direction and
policies which may impact on care delivery and support others to explore and
develop new ways of working.
-
Participate
in statutory and mandatory training.
-
Show
awareness of requirements regarding health and safety, risk management and
complaints.
-
Demonstrate
an up-to-date knowledge of national, local, and service issues.
-
Prioritise
own workload to ensure effective time management strategies are embedded within
the work.
-
Work
effectively and responsibly within the team to support others and explore new
ways of working.
-
Delegate
clearly and appropriately to ensure the principles of safe practice and
assessment of competence are followed.
-
Show
responsibility by ensuring own practice complies with Data Protection,
Confidentiality and Caldicott principles.
-
Agree
plans and outcomes to measure quality of own work.
Job description
Job responsibilities
-
Provide safe, accessible, and
high-quality patient-focused care
-
ECG recording
-
Phlebotomy
-
Cannulation
-
Use of point of care blood test
machines
-
Blood Glucose / Ketone Monitoring
-
Urinalysis / Pregnancy Testing
-
Patient Observations
-
Act as chaperone where required
-
Maintain appropriate stock levels in
the unit
-
Monitoring the waiting room
-
Providing personal support for
patients in the waiting room
-
Wound dressings
-
Updating the patients medical records
where appropriate
-
Providing assistance/training to new
members of staff to ensure the maintenance of a high-quality service, as and
when required
-
Ensure all clinical rooms are
adequately stocked and prepared for each session
-
Ensure clinical waste is removed from
clinical areas and sharps bins replaced in accordance with the Infection, Prevention & Control Policy
-
To demonstrate a sound knowledge of
the principles of infection control, including monthly hand hygiene audits
adhering to the highest standards when performing aseptic technique and
complying with Infection, Prevention & Control Policy
-
Deliver opportunistic health
promotion where appropriate
Communication
-
Communicate
effectively with patients and carers, recognising the need for alternative
methods of communication to overcome different levels of understanding,
cultural background, and preferred ways of communicating.
- Anticipate
communication barriers and act to improve communication.
- Utilise
and demonstrate sensitive communication styles to ensure patients are fully
informed and consent to treatment.
-
Always
ensure privacy and dignity for patients.
-
Provide
effective communication with all staff and external stakeholders to exchange
and disseminate information.
- Provide
information and advice for patients on discharge ensuring awareness of sources
of guidance and support and provide information in an acceptable format for
patients recognising any difficulties and refer where appropriate.
Quality
- Prioritise,
organise, and manage workload to maintain and promote quality.
- Promote
evidence based clinical practice according to current guidelines and maintain
an appreciation of current legal and professional issues.
-
Support
research and audit as a means of evaluating the quality of work delivered by
self and the team to improve the experience for patients.
-
Improve
the quality of health care responding to national and local policies as
appropriate.
-
Actively
promote diversity, including race diversity in the delivery of services.
-
Generate
and sustain the promotion of privacy and dignity, rights and responsibilities
and take action to address any issues.
-
Follow
consistently high standards of infection control practice in accordance with
national and local policy especially with reference to hand hygiene and other
procedures relevant to work.
Personal Development
- Identify
own professional development needs and participate in regular performance
review taking responsibility for own learning and performance.
-
Work
effectively with others in the service to clearly define values, direction and
policies which may impact on care delivery and support others to explore and
develop new ways of working.
-
Participate
in statutory and mandatory training.
-
Show
awareness of requirements regarding health and safety, risk management and
complaints.
-
Demonstrate
an up-to-date knowledge of national, local, and service issues.
-
Prioritise
own workload to ensure effective time management strategies are embedded within
the work.
-
Work
effectively and responsibly within the team to support others and explore new
ways of working.
-
Delegate
clearly and appropriately to ensure the principles of safe practice and
assessment of competence are followed.
-
Show
responsibility by ensuring own practice complies with Data Protection,
Confidentiality and Caldicott principles.
-
Agree
plans and outcomes to measure quality of own work.
Person Specification
Qualifications
Essential
- NVQ Level 2 in Health and Social Care or equivalent
- Care Certificate
Additional Requirements
Essential
- Demonstrates an enthusiastic and flexible approach
- Ability to travel between sites
- Ability to be flexible with working days/hours
Experience
Essential
- Previous experience of working as an HCA in UTC/GP/Hospital/Community setting
- Communicate with a variety of people
- Understanding of basic observations
- ECG & Phlebotomy
Person Specification
Qualifications
Essential
- NVQ Level 2 in Health and Social Care or equivalent
- Care Certificate
Additional Requirements
Essential
- Demonstrates an enthusiastic and flexible approach
- Ability to travel between sites
- Ability to be flexible with working days/hours
Experience
Essential
- Previous experience of working as an HCA in UTC/GP/Hospital/Community setting
- Communicate with a variety of people
- Understanding of basic observations
- ECG & Phlebotomy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
