Job responsibilities
The post holder will:
- Supervise Nurses, AHPs, Care Navigators and Clinical Support team members in the use of Docobo, Connected Care, Storm, EMIS and Adastra; ensuring their knowledge of Remote Monitoring Standard Operating Procedures (SOPs) is complete and accurate.
- Ensure all shifts are covered and rotas amended when required.
- Schedule daily tasks for the team based on service needs.
- Manage annual leave and sickness for the Digital Health team members and act as a point of contact for issues regarding this, which may need to be escalated.
- Liaising with Docobo on updates and current versions then passing on these updates and changes to the Digital Health Team so that they stay completely up to date. This may involve attending training days or meetings when required.
- Provide training for Digital Health members on the use of Docobo, Connected Care, Storm, MS Teams, Message Media, Adastra and EMIS when required.
- Ensure Digital Health team members have regular one to one meetings, annual appraisals, and regular auditing/monitoring of calls using STORM data. Call audits with Nurses and AHPs will be reviewed with the Clinical Operations Manager, when required.
- Ensure regular Digital Health team meetings and engagement with a focus on governance and learning throughout the agenda.
- Work with partners in nursing and residential care homes to ensure optimum health outcomes for their residents.
- Working with GP practices for non-urgent patient escalation/reviews.
- Work in alignment with Primary Care, for established practice populations, toward a shared vision of seamless management for patients with short and long-term conditions within the Primary Care and the Community setting.
- Work with ICS partners in Primary and Social care to further develop the Digital Health model for cohorts of patients managed within local populations.
- Assist in the compilation of processes and procedures for any new Digital Health services.
- Co-ordinating alerts for patients from the out of hours period; subsequently, populating outcomes from out of hours care onto the patients Docobo Digital Health record.
- Collating patient enrolment/discharge data and statistics for GP feedback.
- Assist in the continuous updating of SOPs, manuals and handbooks as necessary so that they remain consistent and up to date for the Digital Health teams use.
- Understand and support the achievement of EBPCs business plan objectives and performance targets.
- Perform other ad hoc tasks as required appropriate to the role.
- Have experience and competence using other clinical patient management systems: Adastra, EMIS, Connected Care.
RESPONSIBILITIES FOR PEOPLE AND TRAINING
- Act as expert resource and assist in teaching competent use of the Docobo clinical record and Digital Health system.
- Take part in the process of clinical supervision and participate in clinical supervision and mentorship of others.
- Provide patients, families and carers with tailored advice and support to increase understanding of signs and potential causes for acute exacerbation of underlying conditions. This may aid patient, family and carers engagement with lifestyle changes that would be advantageous to health.
- Be responsible for providing and maintaining a learning environment and maximise opportunities for education and development in the clinical area to enhance individual development and performance in the delivery of high standards of care.
- Take responsibility for your own personal and professional development; maintain competence, knowledge, and skills commensurate with role.
- To be actively involved in clinical staff recruitment in the Digital Health Team when required by EBPC.
OTHER FACTORS
- Maintain personal knowledge, skills, and competency through appropriate CPD, training and development opportunities.
- Keep up to date with new developments and legislation.
- Using IM&T support systems.
- It may be necessary to change the days worked as the service develops and grows; therefore, flexibility is essential.
- You will be dealing with complex problems and circumstances with patients and their families which will at times be challenging.
GENERAL
This post is one of continual development. The job description is intended as a guide to the principal duties and responsibilities of the post and complements individual objectives set in line with EBPC annual business objectives. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder.
CRIMINAL RECORDS BUREAU DISCLOSURE
This post may require you to hold a current CRB Certificate which EBPC make application for every three years. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1075, applicants for this post are among those who are not entitled to withhold information about any previous criminal conviction.
FLEXIBILITY
The EBPC is currently working in a climate of great change within the healthcare sector. It is therefore expected that all staff will develop flexible working practices within EBPC and across the health network and at other organisation levels as appropriate, to be able to meet the challenges and opportunities of working within the new healthcare environment.
MOBILITY
The post holder will be expected to work at any establishment at any time throughout the duration of their contract, within the location of EBPC as agreed with the post holder.
HEALTH AND SAFETY
EBPC attach the greatest importance to the health and safety of its employees. You are expected to make yourself aware of and comply with EBPC and local Health and Safety policies, a copy of which is retained by your manager.
CLINICAL GOVERNANCE
EBPC aim to provide the highest standards of care. To further this aim, you are expected to adhere to acceptable working practice as defined in EBPC policies and guidelines. You also have a personal responsibility and accountability to your team and service to keep yourself up to date and, if you encounter unacceptable practice, to raise it or deal with it through accepted channels.
CONFIDENTIALITY
During the course of your employment you may see, hear or have access to information on matters of a confidential nature relating to the work of EBPC or to health and personal affairs of patients and staff. Under no circumstances should such information be divulged or passed on to any unauthorised person(s) or organisation(s).
DATA PROTECTION
If required to do so, obtain, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for the specified registered purpose and to use or disclose data only to authorised persons or organisations as instructed.
EQUAL OPPORTUNITIES POLICY
It is the aim of EBPC to ensure that no job applicant or employee receives less favourable treatment on grounds of gender, religion, race, colour, sexual orientation, and nationality, ethnic or national origins or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, EBPC has an Equal Opportunities Policy and it is for each employee to contribute to its success.
NO SMOKING POLICY
EBPC have a policy on No Smoking. Staff and visitors are banned from smoking within any of the buildings operated by the EBPC.
DISCLOSURE OF PENALTIES, INVESTIGATIONS AND CONVICTIONS
During the course of your employment, you are required to inform the company of any changes to your circumstances regarding the outcome of investigations or charges against you as they may affect your employment with the company. This may include Driving License penalties or fines as a result of a driving offence or the occurrence of a crash or accident. Criminal investigations by the police, convictions, investigations by authorities such as HMRC, Fraud offices, Department of Work & Pensions, Social Services.
CHANGE IN PERSONAL CIRCUMSTANCES
During the course of your employment, you are required to notify the personnel department of any changes to your personal circumstances as they occur such as change of address, marital status etc to enable accurate records to be maintained.
Benefits:
- Canteen
- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Bracknell: reliably commute or plan to relocate before starting work (required)
Experience:
- Supervising experience: 2 years (required)
- Patient monitoring: 2 years (required)
- Multi-disciplinary team: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
