East Berkshire Primary Care

Dental Triage Nurse

Information:

This job is now closed

Job summary

  • To work as part of an established team providing dental telephone triage to patients in the Out of Hours period. This will include a high level of clinical assessment, advice and referral to appropriate Out of Hours Dental Emergency Services as required and provide Pharmacy/Analgesic Advice.

  • Post holder shall be responsible for ensuring policies and procedures are adhered to, this includes effective communication with clinicians and other Health Care Professional.

Main duties of the job

1. The post holder will be autonomous and mainly work from home; he/she will clinically assess patients needs and offer an appropriate outcome within a triage framework

2. The post holder will have the knowledge required to offer appropriate analgesic advice through the use of reference materials and regular pharmacy updates.

3. The post holder will have the ability to problem solve which may include system down time.

4. The post holder is required to give and receive sensitive information sometimes from patients who may feel vulnerable, have limited communication or be hostile or verbally aggressive.

5. The post holder will be required to communicate with nervous, anxious and upset patients/callers; patients with learning or behavioral difficulties, mental health problems, or physical disability.

6. Maintain accurate computerized consultation records using the Adastra Patient Management System.

7. Use complex telephony systems to handle calls and must be able to operate the systems while at home.

8. Implement policy that manages systems failure when required.

9. Actively participate in health and safety risk issues.

10. Access and make effective use of the language systems required for people with language difficulties (e.g. Language Line)

About us

EBPC is a well-respected enabler of high-quality NHS services. Established 27 years ago as an Out of Hours GP service, we have grown significantly and deliver a full range of services, 24/7, to support 111, Primary Care Networks, Integrated Care Systems, Acute and Community NHS Trusts.

Details

Date posted

03 February 2025

Pay scheme

Other

Salary

£14.50 to £18.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0322-25-0001

Job locations

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ


Job description

Job responsibilities

Scope and Range

  • To provide a high standard of service to the patient/caller by dealing safely and promptly with all calls.
  • To assess each patient by prioritizing the patients condition with aid of dental telephone triage framework and training given.
  • To offer appropriate pain relief.
  • To identify serious and urgent situations and refer patient to appropriate service within a specific timeframe.
  • To provide callers with contact details for other NHS services as appropriate.
  • To maintain accurate dental call logs.
  • To ensure confidentiality process is adhered to at all times.
  • To ensure continuous personal development by ensuring knowledge is up to date

KEY RESPONSIBILITIES

1. The post holder will be autonomous and mainly work from home; he/she will clinically assess patients needs and offer an appropriate outcome within a triage framework

2. The post holder will have the knowledge required to offer appropriate analgesic advice through the use of reference materials and regular pharmacy updates.

3. The post holder will have the ability to problem solve which may include system down time.

4. The post holder is required to give and receive sensitive information sometimes from patients who may feel vulnerable, have limited communication or be hostile or verbally aggressive.

5. The post holder will be required to communicate with nervous, anxious and upset patients/callers; patients with learning or behavioral difficulties, mental health problems, or physical disability.

6. Maintain accurate computerized consultation records using the Adastra Patient Management System.

7. Use complex telephony systems to handle calls and must be able to operate the systems while at home.

8. Implement policy that manages systems failure when required.

9. Actively participate in health and safety risk issues.

10. Access and make effective use of the language systems required for people with language difficulties (e.g. Language Line)

This job description lists the main tasks but is not exhaustive and will be regularly reviewed and updated in discussion with the post holder.

Job description

Job responsibilities

Scope and Range

  • To provide a high standard of service to the patient/caller by dealing safely and promptly with all calls.
  • To assess each patient by prioritizing the patients condition with aid of dental telephone triage framework and training given.
  • To offer appropriate pain relief.
  • To identify serious and urgent situations and refer patient to appropriate service within a specific timeframe.
  • To provide callers with contact details for other NHS services as appropriate.
  • To maintain accurate dental call logs.
  • To ensure confidentiality process is adhered to at all times.
  • To ensure continuous personal development by ensuring knowledge is up to date

KEY RESPONSIBILITIES

1. The post holder will be autonomous and mainly work from home; he/she will clinically assess patients needs and offer an appropriate outcome within a triage framework

2. The post holder will have the knowledge required to offer appropriate analgesic advice through the use of reference materials and regular pharmacy updates.

3. The post holder will have the ability to problem solve which may include system down time.

4. The post holder is required to give and receive sensitive information sometimes from patients who may feel vulnerable, have limited communication or be hostile or verbally aggressive.

5. The post holder will be required to communicate with nervous, anxious and upset patients/callers; patients with learning or behavioral difficulties, mental health problems, or physical disability.

6. Maintain accurate computerized consultation records using the Adastra Patient Management System.

7. Use complex telephony systems to handle calls and must be able to operate the systems while at home.

8. Implement policy that manages systems failure when required.

9. Actively participate in health and safety risk issues.

10. Access and make effective use of the language systems required for people with language difficulties (e.g. Language Line)

This job description lists the main tasks but is not exhaustive and will be regularly reviewed and updated in discussion with the post holder.

Person Specification

Experience

Essential

  • Post Registration Experience up to 6 years
Person Specification

Experience

Essential

  • Post Registration Experience up to 6 years

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Berkshire Primary Care

Address

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ


Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Berkshire Primary Care

Address

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ


Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior HR Administrator

Anna Morris

ebpchr@nhs.net

03000243333

Details

Date posted

03 February 2025

Pay scheme

Other

Salary

£14.50 to £18.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0322-25-0001

Job locations

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ


Privacy notice

East Berkshire Primary Care 's privacy notice (opens in a new tab)