Job summary
A Healthcare Assistant Care Coordinator
is responsible for managing a caseload of patients, coordinating their
care across different healthcare services, acting as a central point of
contact, and ensuring patients receive appropriate support by connecting them
with necessary medical professionals and community services, all while
considering the patient's individual needs and preferences - essentially
acting as a navigator within the healthcare system to facilitate seamless care
delivery.
This role
gives the exciting opportunity to work with a committed team and to help shape
the delivery of services and projects to the patient population. This role will
be pivotal to supporting the patient population of the GP Practices.
Main duties of the job
Phlebotomy skills
Delivery of NHS Health Checks
Patient assessment and care planning:
Conducting initial assessments to understand patients' health needs, medical history, and social circumstances to develop personalized care plans.
Care coordination:
Connecting patients with appropriate healthcare providers, including specialists, community services, and social care support based on their care plan.
Communication and collaboration:
Maintaining open communication with patients, their families, healthcare team members, and other relevant stakeholders to ensure coordinated care.
Monitoring and follow-up:
Regularly reviewing patient progress, identifying potential issues, and taking necessary actions to address changing needs.
Care navigation:
Guiding patients through the healthcare system, explaining complex information, and assisting with appointment scheduling.
Patient education:
Providing health education and self-management support to patients regarding their conditions and treatment plans.
Data management:
Maintaining accurate patient records, including care plans, progress notes, and communication logs within the electronic health record system.
Advocacy:
Representing patients' interests and advocating for their needs within the healthcare system.
About us
Berkshire Primary Care Ltd (BPC) is a GP Federation
providing services for all GP practices and 3 Primary Care Networks (PCNs) in
Bracknell and Ascot. We serve a population of 143,000 patients and have been
chosen by the PCNs to be Employers for the Primary Care Network additional
roles.
Mission
Statement
Empowering
General Practice to provide high quality patient focused services to encourage
a healthier population.
Job description
Job responsibilities
A HCA (Healthcare Assistant) Care Coordinator is responsible for managing a caseload of patients, coordinating their care across different healthcare services, acting as a central point of contact, and ensuring patients receive appropriate support by connecting them with necessary medical professionals and community services, all while considering the patient's individual needs and preferences - essentially acting as a navigator within the healthcare system to facilitate seamless care delivery.
This role gives the exciting opportunity to work with a committed team and to help shape the delivery of services and projects to the patient population. This role will be pivotal to supporting the patient population of the GP Practices.
General Duties and Key Responsibilities
Phlebotomy skills
Delivery of NHS Health Checks
- Patient assessment and care planning:
- Conducting initial assessments to understand patients' health needs, medical history, and social circumstances to develop personalized care plans.
- Care coordination:
- Connecting patients with appropriate healthcare providers, including specialists, community services, and social care support based on their care plan.
- Communication and collaboration:
- Maintaining open communication with patients, their families, healthcare team members, and other relevant stakeholders to ensure coordinated care.
- Monitoring and follow-up:
- Regularly reviewing patient progress, identifying potential issues, and taking necessary actions to address changing needs.
- Care navigation:
- Guiding patients through the healthcare system, explaining complex information, and assisting with appointment scheduling.
- Patient education:
- Providing health education and self-management support to patients regarding their conditions and treatment plans.
- Data management:
- Maintaining accurate patient records, including care plans, progress notes, and communication logs within the electronic health record system.
- Advocacy:
- Representing patients' interests and advocating for their needs within the healthcare system.
Job description
Job responsibilities
A HCA (Healthcare Assistant) Care Coordinator is responsible for managing a caseload of patients, coordinating their care across different healthcare services, acting as a central point of contact, and ensuring patients receive appropriate support by connecting them with necessary medical professionals and community services, all while considering the patient's individual needs and preferences - essentially acting as a navigator within the healthcare system to facilitate seamless care delivery.
This role gives the exciting opportunity to work with a committed team and to help shape the delivery of services and projects to the patient population. This role will be pivotal to supporting the patient population of the GP Practices.
General Duties and Key Responsibilities
Phlebotomy skills
Delivery of NHS Health Checks
- Patient assessment and care planning:
- Conducting initial assessments to understand patients' health needs, medical history, and social circumstances to develop personalized care plans.
- Care coordination:
- Connecting patients with appropriate healthcare providers, including specialists, community services, and social care support based on their care plan.
- Communication and collaboration:
- Maintaining open communication with patients, their families, healthcare team members, and other relevant stakeholders to ensure coordinated care.
- Monitoring and follow-up:
- Regularly reviewing patient progress, identifying potential issues, and taking necessary actions to address changing needs.
- Care navigation:
- Guiding patients through the healthcare system, explaining complex information, and assisting with appointment scheduling.
- Patient education:
- Providing health education and self-management support to patients regarding their conditions and treatment plans.
- Data management:
- Maintaining accurate patient records, including care plans, progress notes, and communication logs within the electronic health record system.
- Advocacy:
- Representing patients' interests and advocating for their needs within the healthcare system.
Person Specification
Skills
Essential
- Strong communication skills:
- - Ability to effectively communicate with patients, families, and healthcare professionals from diverse backgrounds.
- Clinical knowledge:
- Understanding of basic medical terminology and common health conditions to effectively assess patient needs.
- Organizational skills:
- - Ability to manage a complex caseload, prioritize tasks, and meet deadlines.
- Problem-solving skills:
- - Identifying potential issues and finding solutions to navigate challenges in patient care.
- Be able to think clearly and analytically
- Empathy and compassion:
- Demonstrating genuine care and concern for patients' well-being.
- Positive outlook and able to embrace change
- IT proficiency:
- - Familiarity with electronic health records and other healthcare software systems
- Other:
- - Results orientated
- - Be able to gather unbiased information
- - Reporting skills and data analysis
- - Reliable , honest and flexible
- - Well-presented and professional
- - Able to deal with difficult conversations
- - Diplomacy
- - Ability to travel if required
Experience
Desirable
- Experience in care coordination or clinical practices
- A minimum of 2 yrs in a health or social care profession
Qualifications
Essential
- Ideally qualified with a level 3 NVQ in healthcare
- Maths and English GCSE
Desirable
- Phlebotomy training and experience
- Experience in care coordination or clinical practices
- A minimum of 2 yrs in a health or social care profession
Person Specification
Skills
Essential
- Strong communication skills:
- - Ability to effectively communicate with patients, families, and healthcare professionals from diverse backgrounds.
- Clinical knowledge:
- Understanding of basic medical terminology and common health conditions to effectively assess patient needs.
- Organizational skills:
- - Ability to manage a complex caseload, prioritize tasks, and meet deadlines.
- Problem-solving skills:
- - Identifying potential issues and finding solutions to navigate challenges in patient care.
- Be able to think clearly and analytically
- Empathy and compassion:
- Demonstrating genuine care and concern for patients' well-being.
- Positive outlook and able to embrace change
- IT proficiency:
- - Familiarity with electronic health records and other healthcare software systems
- Other:
- - Results orientated
- - Be able to gather unbiased information
- - Reporting skills and data analysis
- - Reliable , honest and flexible
- - Well-presented and professional
- - Able to deal with difficult conversations
- - Diplomacy
- - Ability to travel if required
Experience
Desirable
- Experience in care coordination or clinical practices
- A minimum of 2 yrs in a health or social care profession
Qualifications
Essential
- Ideally qualified with a level 3 NVQ in healthcare
- Maths and English GCSE
Desirable
- Phlebotomy training and experience
- Experience in care coordination or clinical practices
- A minimum of 2 yrs in a health or social care profession
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
