Job responsibilities
Salary Level: Around £35,000 WTE, dependent on experience. 30 hours per week,
ideally spread over 5 days. (Note: TPC is not an Agenda For Change
employer, but does offer the NHS Pension)
Role Background
Trust Primary Care Ltd (TPC) is a federation of 17 local GP
practices located in and around Bradford. Our aim is to shape the future of
primary care, delivering the highest quality healthcare services to the people
of the city, providing local access points for a developing range of core and
non-core services.
Our NHS is changing. At TPC, we are working together to meet
the challenges of providing high quality primary care services alongside this
evolving care landscape.
Each member practice retains total independence whilst
collaborating in the further development of local primary care services. The
objective is to put our patients at the heart of everything we do, maximising
available resources and skills to ensure we provide a relevant and responsive
service designed around what people really need. TPC is all about sustaining
excellence in primary care in the long-term to the benefit of all our user
groups.
Due to significant growth in the last year or so, TPC is now
further developing its organisational infra structure and responding to new service
development opportunities. TPC already holds
contracts for the delivery of Dermatology and Minor Surgery services, and the
provision of clinicians into the Bradford Extended Access Service. We have a
Pharmacy Hub with clinicians working on behalf of PCNs and offering an
anti-coagulation service to practices.
TPC is also very proud to host the West Yorkshire Primary
Care Workforce & Training Hub (PCWTH) which means we are accredited to
provide undergraduate and post-graduate multi-professional training placements.
PCWTHs have an integrated learning ethos, placing education, training and
development as a core part of everyday work. They aim to encourage integrated
learning both inter-professionally and between learners at different stages of
their learning journey, training and developing the future workforce.
At TPC, we work with practices, PCNS, federations, HEE
(Health Education England), NHSE&I and the ICS to address workforce issues
and encourage recruitment, development and mentoring in our area.
Role Overview
The Operations Manager is a broad and exciting role supporting
the Chief Operating Officer to ensure that our services are of high quality and
deliver against our contract requirements, whilst promoting TPC in a positive
manner to partner organisations and service users.
This role will be responsible for operational management and
this will be combined with the delivery of a number of business development
projects. The role reports into the COO and is part of the wider Senior
Leadership Team (SLT), which will include line management responsibility of an operational team and
administrative support. You will be both office-based and liaising and working
across partners and Practices, ensuring the Implementation of our service
developments and constantly seeking opportunities to improve. Flexible home
working will also be needed in response to the current pandemic and while a
permanent base is established.
TPC often operates in a fast-moving environment and can be
called upon to deliver a new piece of work at short notice. The Operations
Manager, alongside the team, needs to be able to respond to this as required,
being adaptable and agile in their approach and able to flex workload.
Main responsibilities
Operational management of TPC services, including, but not
limited to:
Development of new service models, working with
both TPC members and partners
Assist with the development of business cases for the Board as required
Audit of services at the point of delivery
Escalation of any areas of concern in a timely
manner
Develop and implement systems to share Best
Practice
Deliver project plans to Business as Usual in
line with agreed timeframes, budgets and governance
Co-ordination and communications
o
Implementation of Project plans
o
Document management eg meeting papers, COI etc
o
Tracking and reporting
o
Managing inter-dependencies
o
Visiting services to check their smooth running,
policies are being followed etc
o
Ensuring compliance and developing policies in
line with our governance structure
o
Effective communications/updates to all parties
o
TPC member engagement and liaison
o
Updating of COO and Board re services
o
Building relationships internally and with all
stakeholders in TPC
Assisting with commissioning and managing suppliers
as required eg. drafting briefs, obtaining quotes
Assisting with Procurement and Performance
Management
Supporting TPC Board as required
Attendance at weekly SLT Meetings and Strategy
Meetings as required, with relevant reports and updates
Attendance at Committee meetings as relevant for
governance purposes
Current key projects
and examples of deliverables
You will work as part of the SLT with the COO, the Finance
Manager, the HR Manager and the PCWTH Project Manager to ensure that all areas
of the business are operating under the correct governance and with robust,
consistent processes in place to ensure business continuity. Key deliverables will be:
Corporate
Working with the COO to:
o
Review and refine governance processes currently
in place (e.g. policies, indemnity, insurance, IG, CQC) and work with the wider
team to ensure these are kept up to date
o
Monitor workflow and checking HR processes are
in place and followed in all teams
o
Ensure all the relevant financial information is
shared with the Finance Manager
o
Help to embed the new TPC structure and team
members, defining new roles as gaps and needs are identified
o
Assist the COO with review of Board structure
and governance etc
o
Work with member practices to encourage
engagement and identify needs that TPC can help to address better as a
federation than at practice level
o
Support the COO and the rest of the Board with
new business opportunities as required
o
Be an integral part of working with partner
federations, where services and contracts are better for practices and patients
when run in a collaborative manner
o
Be an ambassador for the organisation at all times,
building on existing relationships from previous relevant experience
Services
Working with the COO to:
o
Work with the Services teams to ensure the
continued smooth running of the established services
o
Liaise with the Clinical Leads to ensure
processes are implemented and any concerns/issues addressed promptly
o
Implement performance improvement methodologies
to ensure the current services meet requirements and are operating as
efficiently as possible
o
Develop and implement data collection for
evaluation and learning from the services
o
Operationalise new services or pathways of care
as needed
o
Identify resource within the team to support
across services and the PCWTH as needed to give organisational resilience,
staff learning opportunities and development options
Primary
Care Workforce &Training Hub
Working with the COO to:
o
Support the PCWTH Project Manager to embed the
team as part of the wider TPC organisation
o
Understand the role and the schemes in the Hub
in order to support the team in the absence of the COO and/or Project Manager
o
Be prepared to help develop and mobilise new
schemes in the future
o
Ensure HR and finance work are all managed by
the HR and Finance teams, allowing more time for the Hub team to concentrate on
scheme development and practice liaison
o
Be an ambassador for the Training Hub on a
Bradford District & Craven and an ICS footprint as needed
Person Specification
Personal
Effectiveness Essential:
Excellent interpersonal skills in the pursuit of
exceptional delivery of service outcomes to a range of stakeholders.
Excellent communication skills both verbal and
written (including strong presentation skills), with the ability to turn
technical language into plain English to enable clarity and engagement of patients,
staff, colleagues and customers/commissioners.
Robust and resilient personality that can
respond and function under high pressure
Excellent influencing, communication and
relationship building skills
Drive to achieve outputs results driven
Problem solver, and self-starter
Good analytical skills, and able to work with
project plans
Excellent planning and organising skills
Experience of managing others to ensure the
development and support of our teams
Flexibility of working hours as required to
effectively monitor the running of services
A hands-on approach and can do attitude; we
are a growing team, but need to understand that we may sometimes carry out
tasks outside of our roles to the benefit of the wider team and TPC as needed
Experience Essential:
Basic financial skills that include an
understanding of budget setting and tracking
Experience of service design and implementation
Experience of data collection, analysis and
reporting
Experience of working in a multi stakeholder
environment, and engaging many parties to delivery of a successful project
Experience of working within Health and Social
Care
Experience Desirable:
experience of working with General Practice
Experience of working within a GP Federation
Experience of working with PCNs
Working knowledge of the PCN DES, financial
flows ARRS etc
