Job responsibilities
Job Title: Bank Receptionist
Responsible to: Admin Team Leader
Accountable to : Patient Services Manager
Bank Receptionist
Admin Team
Leader
Patient
Services Manager
ABOUT THE HEALTHCARE MANAGEMENT TRUST
At
the Healthcare Management Trust we are committed to delivering the highest
quality healthcare and understand that our well-trained, passionate team of
employees lie at the heart of delivering the service our patients and
residents expect.
Our
team of employees share our vision to provide world-class healthcare, and we
continuously improve the skills within our workforce to ensure we maintain
our position within the healthcare sector. We know our team have a wealth of
knowledge and experience, and by working together we develop an exciting and
innovative workplace.
JOB PURPOSE
To provide an efficient and effective
service to all users ensuring that the requirements of patients, consultants
and staff are responded to in a professional manner.
PRINCIPLE DUTIES
To
welcome and communicate with all users of the Hospital in a courteous and
polite manner, during the hours the service is provided as outlined in the
departmental rota.
To
ensure a professional, neat and tidy appearance following the guidelines laid
down in Hospital's uniform policy.
To
adopt a flexible approach in hours worked to ensure adequate cover of
Reception / Admin areas especially during the absence of colleagues due to
annual leave and sick leave.
To
cross train between Main Reception / Outpatient areas as appropriate.
To
accept payments for the Hospital and its consultant users and issue
authorised receipts for such payments.
To
maintain and update the computerised patient record system.
To
provide cover for meal breaks between both Reception areas as requested.
Any
administrative duties as and when required.
Bring
to the attention of Senior Managers at St. Hugh's Hospital any concerns
regarding the performance of other colleagues that is questionable, or where
practice is poor, in accordance with the Public Disclosure Act 1988.
Main
Reception
To
answer incoming calls efficiently and redirect them to the appropriate
destinations.
To
screen any customer enquiries and collate any relevant information to be
updated on the private enquiry database.
To
produce and check daily admission and theatre lists.
To
sort and distribute incoming mail.
To carry out a till
reconciliation each evening.
To
correctly frank and prepare all outgoing mail for collection by Royal Mail
each evening.
To
carry out photocopying duties as required.
To collect and distribute all incoming faxes.
To help out Choose and Book with Physio Clinics (Database)
Outpatient
Reception
To
answer telephone enquires
Check
clinics for following day/ close any relevant gaps
To
make appointments for patients to see Consultants/ Physiotherapists/Nurses
who request this service following a comprehensive checklist to ensure all
information required is available for their appointment.
To
communicate with Consultants to ensure smooth running of clinic session and are
clearly defined and to keep other Hospital departments informed of these
sessions.
Notify
Consultants/Secretaries of clinic times via email and any changes. Update all
patient episodes on a daily basis.
Produce
a weekly room session rota.
To
monitor clinics while in session.
To maintain records on consulting room hire times/ record
Consultant clinics on spreadsheet.
GENERAL
GENERAL
Equality
& Diversity
Be
aware of need for own personal development and be prepared to attend and
undertake any necessary training, being aware of the need to develop oneself
and to strive to increase personal knowledge.
Contribute
to making the clinical environment conductive to learning and development
where individuals feel able to discuss ideas and action as well as showing
initiative.
Information
Governance
All
staff have an individual responsibility for creating accurate records of
their work and for making entries into and managing all patient records
effectively in line with all the Health Record Keeping Policies and
Procedures in order to meet the Hospitals legal, regulatory and
accountability requirements.
Health &
Safety
To
take reasonable care to prevent injury to themselves or others who may be
affected by their acts or omissions.
To
co-operate fully in discharging HMT policies and procedures with regard to
health and safety matters.
To
immediately report to their manager any shortcomings in health and safety
procedures and practice.
To
report any accidents or dangerous incidents to their immediate manager and
safety representative as early as possible and submit a completed accident /
incident form.
To
use protective clothing and equipment where provided.
Whilst
the aim of the hospital is to promote a co-operative and constructive view of
health and safety concerns in the organisation, all staff must be aware that
a willful or irresponsible disregard for safety matters may give rise to
disciplinary proceedings.
Governance
To
actively participate in governance activities to ensure that the highest
standards of care and business conduct are achieved.
Safeguarding
St
Hughs Hospital is committed to safeguarding and promoting the welfare of
young people and vulnerable adults and expects all staff and volunteers to
share this commitment.
CANDIDATE PROFILE
CRITERIA
ESSENTIAL
DESIRABLE
Qualifications
(Academic,
Professional & Vocational)
Sound educational background
Level 1 NVQ Certificate in Customer Service
City and Guilds 7261 or equivalent
Level 2 NQV Certificate in Customer Service
Previous
Experience
Working in an office environment, computer and key board skills.
Customer Service Skills
Organisation / prioritising
Communication
High standard of accuracy
Ability to act on own initiative, and work unsupervised.
Evidence
of Particular:
-
Knowledge
-
Skills
-
Aptitudes
Respect for confidentiality
Ability to work unsupervised
Customer Service focused
Flexible working
Knowledge of Compucare or similar Patient Administration System
Specific
Requirements
Professional appearance
Flexible
Enthusiastic
EMPLOYEE BENEFITS
BENEFITS:
27 & 8 Statutory days holiday on a pro-rata basis, pension & Healthcare.
We are
regularly review our employee benefits package, which includes our group
personal pension plan, private medical cover, and free car parking.
We encourage our employees to have a
positive work-life balance and to consider HMT a great place to work.
NOTES
This
is an outline job description setting out general responsibilities and tasks
the post-holder may be required to undertake. It is not comprehensive and the
post-holder may be required to carry out other duties and responsibilities
from time to time as determined by HMT. The job description will also be
subject to change in-line with the needs of the Home and the Organisation.
Staff will be expected to carry out their duties in line with their
terms and conditions and contract of employment, the standards stated in the
staff handbook and will be required to follow HMT policies and procedures and
as stated in the NMC Code of Conduct 2015.
Staff have a contractual duty to ensure that mandatory training is
current and will be expected to participate and undertaken further
developmental training specific to their role.
