BANK Receptionist
Healthcare Management Trust – St Hugh’s Hospital
This job is now closed
Job summary
To provide an efficient and effective service to all users ensuring that the requirements of patients, consultants and staff are responded to in a professional manner.
Main duties of the job
Welcome all users of the Hospital in a courteous and polite manner
Adopt a flexible approach in hours worked to ensure adequate cover of Reception
Accept payments & Issue receipt for the Hospital & consultant users
Maintain & update the computerised patient record system.
Provide cover for breaks between both Reception areas.
Any administrative duties as and when required.
Answer & redirect calls to the appropriate destinations.
Updated information on the private enquiry database.
Produce and check daily admission and theatre lists.
Distribute incoming mail.
Frank and prepare all outgoing mail for collection by Royal Mail daily
Photocopying duties as required.
Support Choose and Book Physio Clinics (Database)
Check clinics for following day/ close any relevant gaps
Make appointments for patients to see Consultants/ Physiotherapists/Nurses
Communicate with Consultants to ensure smooth running of clinic session
About us
At the Healthcare Management Trust we are committed to delivering the highest quality healthcare and understand that our well-trained, passionate team of employees lie at the heart of delivering the service our patients and residents expect.
Our team of employees share our vision to provide world-class healthcare, and we continuously improve the skills within our workforce to ensure we maintain our position within the healthcare sector. We know our team have a wealth of knowledge and experience, and by working together we develop an exciting and innovative workplace.
Date posted
07 September 2022
Pay scheme
Other
Salary
£10.84 an hour
Contract
Bank
Duration
12 months
Working pattern
Flexible working
Reference number
B0318-22-1880
Job locations
St. Hughs Hospital
Peaks Lane
Grimsby
DN32 9RP
Job description
Job responsibilities
Job Title: Bank Receptionist
Responsible to: Admin Team Leader
Accountable to : Patient Services Manager
Bank Receptionist
Admin Team Leader
Patient Services Manager
ABOUT THE HEALTHCARE MANAGEMENT TRUST
At the Healthcare Management Trust we are committed to delivering the highest quality healthcare and understand that our well-trained, passionate team of employees lie at the heart of delivering the service our patients and residents expect.
Our team of employees share our vision to provide world-class healthcare, and we continuously improve the skills within our workforce to ensure we maintain our position within the healthcare sector. We know our team have a wealth of knowledge and experience, and by working together we develop an exciting and innovative workplace.
JOB PURPOSE
To provide an efficient and effective service to all users ensuring that the requirements of patients, consultants and staff are responded to in a professional manner.
PRINCIPLE DUTIES
To welcome and communicate with all users of the Hospital in a courteous and polite manner, during the hours the service is provided as outlined in the departmental rota.
To ensure a professional, neat and tidy appearance following the guidelines laid down in Hospital's uniform policy.
To adopt a flexible approach in hours worked to ensure adequate cover of Reception / Admin areas especially during the absence of colleagues due to annual leave and sick leave.
To cross train between Main Reception / Outpatient areas as appropriate.
To accept payments for the Hospital and its consultant users and issue authorised receipts for such payments.
To maintain and update the computerised patient record system.
To provide cover for meal breaks between both Reception areas as requested.
Any administrative duties as and when required.
Bring to the attention of Senior Managers at St. Hugh's Hospital any concerns regarding the performance of other colleagues that is questionable, or where practice is poor, in accordance with the Public Disclosure Act 1988.
Main Reception
To answer incoming calls efficiently and redirect them to the appropriate destinations.
To screen any customer enquiries and collate any relevant information to be updated on the private enquiry database.
To produce and check daily admission and theatre lists.
To sort and distribute incoming mail.
To carry out a till reconciliation each evening.
To correctly frank and prepare all outgoing mail for collection by Royal Mail each evening.
To carry out photocopying duties as required.
To collect and distribute all incoming faxes.
To help out Choose and Book with Physio Clinics (Database)
Outpatient Reception
To answer telephone enquires
Check clinics for following day/ close any relevant gaps
To make appointments for patients to see Consultants/ Physiotherapists/Nurses who request this service following a comprehensive checklist to ensure all information required is available for their appointment.
To communicate with Consultants to ensure smooth running of clinic session and are clearly defined and to keep other Hospital departments informed of these sessions.
Notify Consultants/Secretaries of clinic times via email and any changes. Update all patient episodes on a daily basis.
Produce a weekly room session rota.
To monitor clinics while in session.
To maintain records on consulting room hire times/ record Consultant clinics on spreadsheet.
GENERAL
GENERAL
Equality & Diversity
Be aware of need for own personal development and be prepared to attend and undertake any necessary training, being aware of the need to develop oneself and to strive to increase personal knowledge.
Contribute to making the clinical environment conductive to learning and development where individuals feel able to discuss ideas and action as well as showing initiative.
Information Governance
All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all patient records effectively in line with all the Health Record Keeping Policies and Procedures in order to meet the Hospitals legal, regulatory and accountability requirements.
Health & Safety
To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions.
To co-operate fully in discharging HMT policies and procedures with regard to health and safety matters.
To immediately report to their manager any shortcomings in health and safety procedures and practice.
To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident / incident form.
To use protective clothing and equipment where provided.
Whilst the aim of the hospital is to promote a co-operative and constructive view of health and safety concerns in the organisation, all staff must be aware that a willful or irresponsible disregard for safety matters may give rise to disciplinary proceedings.
Governance
To actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved.
Safeguarding
St Hughs Hospital is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
CANDIDATE PROFILE
CRITERIA
ESSENTIAL
DESIRABLE
Qualifications
(Academic, Professional & Vocational)
Sound educational background
Level 1 NVQ Certificate in Customer Service
City and Guilds 7261 or equivalent
Level 2 NQV Certificate in Customer Service
Previous Experience
Working in an office environment, computer and key board skills.
Customer Service Skills
Organisation / prioritising
Communication
High standard of accuracy
Ability to act on own initiative, and work unsupervised.
Evidence of Particular:
- Knowledge
- Skills
- Aptitudes
Respect for confidentiality
Ability to work unsupervised
Customer Service focused
Flexible working
Knowledge of Compucare or similar Patient Administration System
Specific Requirements
Professional appearance
Flexible
Enthusiastic
EMPLOYEE BENEFITS
BENEFITS: 27 & 8 Statutory days holiday on a pro-rata basis, pension & Healthcare.
We are regularly review our employee benefits package, which includes our group personal pension plan, private medical cover, and free car parking.
We encourage our employees to have a positive work-life balance and to consider HMT a great place to work.
NOTES
This is an outline job description setting out general responsibilities and tasks the post-holder may be required to undertake. It is not comprehensive and the post-holder may be required to carry out other duties and responsibilities from time to time as determined by HMT. The job description will also be subject to change in-line with the needs of the Home and the Organisation.
Staff will be expected to carry out their duties in line with their terms and conditions and contract of employment, the standards stated in the staff handbook and will be required to follow HMT policies and procedures and as stated in the NMC Code of Conduct 2015.
Staff have a contractual duty to ensure that mandatory training is current and will be expected to participate and undertaken further developmental training specific to their role.
Job description
Job responsibilities
Job Title: Bank Receptionist
Responsible to: Admin Team Leader
Accountable to : Patient Services Manager
Bank Receptionist
Admin Team Leader
Patient Services Manager
ABOUT THE HEALTHCARE MANAGEMENT TRUST
At the Healthcare Management Trust we are committed to delivering the highest quality healthcare and understand that our well-trained, passionate team of employees lie at the heart of delivering the service our patients and residents expect.
Our team of employees share our vision to provide world-class healthcare, and we continuously improve the skills within our workforce to ensure we maintain our position within the healthcare sector. We know our team have a wealth of knowledge and experience, and by working together we develop an exciting and innovative workplace.
JOB PURPOSE
To provide an efficient and effective service to all users ensuring that the requirements of patients, consultants and staff are responded to in a professional manner.
PRINCIPLE DUTIES
To welcome and communicate with all users of the Hospital in a courteous and polite manner, during the hours the service is provided as outlined in the departmental rota.
To ensure a professional, neat and tidy appearance following the guidelines laid down in Hospital's uniform policy.
To adopt a flexible approach in hours worked to ensure adequate cover of Reception / Admin areas especially during the absence of colleagues due to annual leave and sick leave.
To cross train between Main Reception / Outpatient areas as appropriate.
To accept payments for the Hospital and its consultant users and issue authorised receipts for such payments.
To maintain and update the computerised patient record system.
To provide cover for meal breaks between both Reception areas as requested.
Any administrative duties as and when required.
Bring to the attention of Senior Managers at St. Hugh's Hospital any concerns regarding the performance of other colleagues that is questionable, or where practice is poor, in accordance with the Public Disclosure Act 1988.
Main Reception
To answer incoming calls efficiently and redirect them to the appropriate destinations.
To screen any customer enquiries and collate any relevant information to be updated on the private enquiry database.
To produce and check daily admission and theatre lists.
To sort and distribute incoming mail.
To carry out a till reconciliation each evening.
To correctly frank and prepare all outgoing mail for collection by Royal Mail each evening.
To carry out photocopying duties as required.
To collect and distribute all incoming faxes.
To help out Choose and Book with Physio Clinics (Database)
Outpatient Reception
To answer telephone enquires
Check clinics for following day/ close any relevant gaps
To make appointments for patients to see Consultants/ Physiotherapists/Nurses who request this service following a comprehensive checklist to ensure all information required is available for their appointment.
To communicate with Consultants to ensure smooth running of clinic session and are clearly defined and to keep other Hospital departments informed of these sessions.
Notify Consultants/Secretaries of clinic times via email and any changes. Update all patient episodes on a daily basis.
Produce a weekly room session rota.
To monitor clinics while in session.
To maintain records on consulting room hire times/ record Consultant clinics on spreadsheet.
GENERAL
GENERAL
Equality & Diversity
Be aware of need for own personal development and be prepared to attend and undertake any necessary training, being aware of the need to develop oneself and to strive to increase personal knowledge.
Contribute to making the clinical environment conductive to learning and development where individuals feel able to discuss ideas and action as well as showing initiative.
Information Governance
All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all patient records effectively in line with all the Health Record Keeping Policies and Procedures in order to meet the Hospitals legal, regulatory and accountability requirements.
Health & Safety
To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions.
To co-operate fully in discharging HMT policies and procedures with regard to health and safety matters.
To immediately report to their manager any shortcomings in health and safety procedures and practice.
To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident / incident form.
To use protective clothing and equipment where provided.
Whilst the aim of the hospital is to promote a co-operative and constructive view of health and safety concerns in the organisation, all staff must be aware that a willful or irresponsible disregard for safety matters may give rise to disciplinary proceedings.
Governance
To actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved.
Safeguarding
St Hughs Hospital is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
CANDIDATE PROFILE
CRITERIA
ESSENTIAL
DESIRABLE
Qualifications
(Academic, Professional & Vocational)
Sound educational background
Level 1 NVQ Certificate in Customer Service
City and Guilds 7261 or equivalent
Level 2 NQV Certificate in Customer Service
Previous Experience
Working in an office environment, computer and key board skills.
Customer Service Skills
Organisation / prioritising
Communication
High standard of accuracy
Ability to act on own initiative, and work unsupervised.
Evidence of Particular:
- Knowledge
- Skills
- Aptitudes
Respect for confidentiality
Ability to work unsupervised
Customer Service focused
Flexible working
Knowledge of Compucare or similar Patient Administration System
Specific Requirements
Professional appearance
Flexible
Enthusiastic
EMPLOYEE BENEFITS
BENEFITS: 27 & 8 Statutory days holiday on a pro-rata basis, pension & Healthcare.
We are regularly review our employee benefits package, which includes our group personal pension plan, private medical cover, and free car parking.
We encourage our employees to have a positive work-life balance and to consider HMT a great place to work.
NOTES
This is an outline job description setting out general responsibilities and tasks the post-holder may be required to undertake. It is not comprehensive and the post-holder may be required to carry out other duties and responsibilities from time to time as determined by HMT. The job description will also be subject to change in-line with the needs of the Home and the Organisation.
Staff will be expected to carry out their duties in line with their terms and conditions and contract of employment, the standards stated in the staff handbook and will be required to follow HMT policies and procedures and as stated in the NMC Code of Conduct 2015.
Staff have a contractual duty to ensure that mandatory training is current and will be expected to participate and undertaken further developmental training specific to their role.
Person Specification
Qualifications
Essential
- Sound educational background
- Level 1 NVQ Certificate in Customer Service
Desirable
- City and Guilds 7261 or equivalent
- Level 2 NQV Certificate in Customer Service
Experience
Essential
- Working in an office environment, computer and key board skills.
- Customer Service Skills
- Organisation / prioritising
- Communication
- High standard of accuracy
- Ability to act on own initiative, and work unsupervised.
Desirable
- Knowledge of Compucare or similar Patient Administration System
Knowledge and skills
Essential
- Respect for confidentiality
- Ability to work unsupervised
- Customer Service focused
- Flexible working
Desirable
- Knowledge of Compucare or similar Patient Administration System
- Enthusiastic
Person Specification
Qualifications
Essential
- Sound educational background
- Level 1 NVQ Certificate in Customer Service
Desirable
- City and Guilds 7261 or equivalent
- Level 2 NQV Certificate in Customer Service
Experience
Essential
- Working in an office environment, computer and key board skills.
- Customer Service Skills
- Organisation / prioritising
- Communication
- High standard of accuracy
- Ability to act on own initiative, and work unsupervised.
Desirable
- Knowledge of Compucare or similar Patient Administration System
Knowledge and skills
Essential
- Respect for confidentiality
- Ability to work unsupervised
- Customer Service focused
- Flexible working
Desirable
- Knowledge of Compucare or similar Patient Administration System
- Enthusiastic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Healthcare Management Trust – St Hugh’s Hospital
Address
St. Hughs Hospital
Peaks Lane
Grimsby
DN32 9RP
Employer's website
https://hmtsthughs.org/ (Opens in a new tab)
Employer details
Employer name
Healthcare Management Trust – St Hugh’s Hospital
Address
St. Hughs Hospital
Peaks Lane
Grimsby
DN32 9RP
Employer's website
https://hmtsthughs.org/ (Opens in a new tab)
For questions about the job, contact:
Date posted
07 September 2022
Pay scheme
Other
Salary
£10.84 an hour
Contract
Bank
Duration
12 months
Working pattern
Flexible working
Reference number
B0318-22-1880
Job locations
St. Hughs Hospital
Peaks Lane
Grimsby
DN32 9RP
Privacy notice
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