Job responsibilities
Process bookings for all inpatient and day case admissions on Patient Administration system, NHS
database and theatre diary ensuring all breach dates are clearly indicated and accurate.
To communicate and liaise with consultants and other hospital departments regarding patients
bookings for clinics, theatre and admissions.
Prepare appropriate admission documentation for all patients.
To deal with incoming queries in a pleasant and professional manner and to escalate any clinical
queries to the appropriate department.
To ensure all patient information is up to date
Identify low priority procedures and apply for funding to CCG where necessary and following up the
outcome.
Sending out PROMs questionnaires when required
Liaise closely with patients/insurance companies prior to admission.
To relay information to patients relating to cost of procedures
OTHER DUTIES
Work closely with the Theatre team, Consultants and Scheduling Administrator to ensure that the daily
theatre schedule is utilised to it maximum potential considering standard RTT pathways and any
contractual restrictions imposed by Clinical Commissioning Groups.
Schedule theatre slots efficiently and cost effectively as per the guidelines, in liaison with the
Scheduling Administrator and Theatre Manager.
Booking Physio, outpatient and Pre-op appointments as and when required
To assist with the radiology administration.
Prepare admission documentation.
Liaise with Insurance Companies regarding authorisations.
To collate information after outpatient clinics and ensuring all documentation is correctly prepared for the medical secretaries. To attend staff update sessions and complete required ELearning. To be flexible regarding hours worked and accepting hours may alter periodically to reflect the changing needs of the business. to be aware and observe all the hospital policies and procedures with particular attention to those that concern the hospital, consultants and patient confidentiality and to be aware of the General Data Protection Regulations 2018
GENERAL
GENERAL
Equality & Diversity
Be aware of need for own personal development and be prepared to attend and undertake any necessary
training, being aware of the need to develop oneself and to strive to increase personal knowledge.
Contribute to making the clinical environment conductive to learning and development where individuals feel
able to discuss ideas and action as well as showing initiative.
Information Governance
All staff have an individual responsibility for creating accurate records of their work and for making entries into
and managing all patient records effectively in line with all the Health Record Keeping Policies and Procedures in
order to meet the Hospitals legal, regulatory and accountability requirements.
Health & Safety
To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions.
To co-operate fully in discharging HMT policies and procedures with regard to health and safety matters.
To immediately report to their manager any shortcomings in health and safety procedures and practice.
To report any accidents or dangerous incidents to their immediate manager and safety representative as early
as possible and submit a completed accident / incident form.
To use protective clothing and equipment where provided.
Whilst the aim of the hospital is to promote a co-operative and constructive view of health and safety concerns
in the organisation, all staff must be aware that a willful or irresponsible disregard for safety matters may give
rise to disciplinary proceedings.
Governance
To actively participate in governance activities to ensure that the highest standards of care and business conduct
are achieved.
Safeguarding
St Hughs Hospital is committed to safeguarding and promoting the welfare of young people and vulnerable
adults and expects all staff and volunteers to share this commitment.
CANDIDATE PROFILE
CRITERIA ESSENTIAL DESIRABLE
Knowledge Practical knowledge of administration processes. Demonstrate strong organisational skills and abilities Ability to work on own initiative but also as part of a team Be IT literate, basic level user of Microsoft Office An understanding of IFR policies Knowledge of Compucare or other patient administrative systems
Communication Excellent communication skills High standard of accuracy Understand the importance of confidentiality
Experience Experience in Microsoft Word and Excel Data inputting Experience of working in a fast paced environment Experience of working in Healthcare
EMPLOYEE BENEFITS
BENEFITS: 27 & 8 Statutory days holiday on a pro-rata basis, pension & Healthcare.
We are regularly review our employee benefits package, which includes our group personal pension plan, private
medical cover and free car parking.
We encourage our employees to have a positive work-life balance and to consider HMT a great place to work.
NOTES
This is an outline job description setting out general responsibilities and tasks the post-holder may be required
to undertake. It is not comprehensive and the post-holder may be required to carry out other duties and
responsibilities from time to time as determined by HMT. The job description will also be subject to change in-
line with the needs of the Home and the Organisation.
Staff will be expected to carry out their duties in line with their terms and conditions and contract of employment,
the standards stated in the staff handbook and will be required to follow HMT policies and procedures and as
stated in the NMC Code of Conduct 2015.
Staff have a contractual duty to ensure that mandatory training is current and will be expected to participate and
undertaken further developmental training specific to their role.
This job description has been signed off as an accurate and fair description of the role by the following members of the Healthcare Management Trust Executive Team;
Job Description Agreement
Job Title: Treatment Bookings Coordinator
Department: Treatment Bookings
I declare that I have read the Job Description and Person Specification and confirm that
this is an accurate and fair description of the role.
Signature:.................................................. Date:.............................................
