Job responsibilities
1.Main Purpose
of Job
The
primary goal of this role is to maintain a safe and high-quality environment
for everyone at Claire House Liverpool, including its gardens. The Site
Supervisor will support the Care, Income Generation, and Volunteering Teams,
acting as the go-to person for colleagues when issues need to be resolved.
Youll be responsible for the day-to-day management and operational oversight
of the Claire House Liverpool site, ensuring it remains safe, compliant, and
well-maintained. This includes health and safety management, operational
efficiency, and volunteer coordination to enhance the site's overall
functionality.
The
postholder will manage the daily activities of volunteers at the Liverpool
site, requiring exceptional people skills. This involves overseeing reception,
gardening, and facilitation volunteers, as well as managing corporate
volunteers. Effective communication with everyone, from regular volunteers to
CEOs, is crucial. Reporting to the Estates & Facilities Operations Manager,
who will provide support, youll be the focal point for health and safety and
compliance. While being supportive and proactive in making things happen,
you'll also ensure that risks are documented, eliminated, mitigated, or
minimised.
2. Position
of the Role in Claire House
The
role reports to the Estates & Facilities Operations Manager
Youll be the person that everyone
says ask (new postholder),
theyll get it sorted for you
The
successful candidate will be the focal point for health & safety and
compliance, theyll always be supportive to make things happen, but always
ensuring risk is documented and minimised
Undertake
straightforward repairs and maintenance as required, within the level of
ability.
The
postholder will work closely with the Volunteering Team
The role will support the Care and Income
Generation & Volunteering Teams who work at Claire House Liverpool.
To ensure grounds, gardens, and pathways are
kept free of debris and hazards.
3. Scope
of the Job
Responsible for maintaining a safe and high-quality
environment for all who visit and work at Claire House Liverpool
The role requires a recognised Health &
Safety qualification (e.g. IOSH, NVQ Level 4 Qualification
in Site Management), with training in key aspects of Estates management such as
risk assessments and Legionella awareness. The postholder should also have
experience in site supervision and volunteer management or similar
Undertake regular inspections/audits as directed
by the Estates
& Facilities Operations Manager
To support the Care and Income Generation &
Volunteering Teams who work at Claire House Liverpool with their day-to-day
facilities needs
To work with and develop a team of volunteers who actively
contribute to the smooth day to day running of the site.
4. Dimensions
and Limits of Authority
To comply with all appropriate Health and Safety
regulations, fire regulations, and maintenance standards set by the Care
Quality Commission.
The role adheres to Pre-Planned Maintenance schedule
and delegated task-list as agreed by the Estates & Facilities Operations
Manager and Facilities
The role is supported by the volunteering polices
and procedures as agreed by the Head of Volunteering
The post has a small, delegated budget to ensure
the smooth running of the site
5. Qualifications
and Skill Level
Demonstrate
good levels of knowledge and skills in relation to building maintenance and H
& S requirements
Capable ICT user for example Office 365 suite and the use of APPs
as all records will be kept electronically
First
Aid trained or willingness to undertake a first aid course
Transferrable people skills which enable strong
working relationships and specifically working well with volunteers are
essential
The postholder will be organised and very
reliable
Holding
a full UK driving licence
PART 2: DUTIES AND KEY REPONSIBILITIES
1.
The Day
to Day Running of the Claire House Liverpool Site (55 percent)
Opening the site in the mornings (8am)
Liaising with the Housekeeping Team ensuring they
have the relevant supplies and equipment to carry out their daily tasks
maintaining agreed stock levels
Liaison with Care Services teams regarding the
support required for service provision activities scheduled for each week
Setting
the site up for the day in line with the meetings and other activities
planned. Ensure that the premises are in a safe, tidy and satisfactory
condition
Ensure/check
efficient operation of mechanical, electrical, heating and water services to
ensure site levels of such services are maintained
Carry out Pre
Planned Maintenance (PPM) Tasks as agreed with the Estates & Facilities
Operations Manager including fire checks, weekly fire alarm testing, emergency lighting, legionella
flushing, drainage etc, maintaining clear and up-to-date records of all checks
carried out
Undertake
straightforward repairs and
maintenance as required and within level of ability
To
attend to visiting contractors and host them on site where required.
To ensure that the
site in excellent decorative order, undertaking painting etc as necessary and
as agreed with the Estates & Facilities Operations Manager
Undertake regular checks on unused parts of the
building
To
ensure grounds, gardens and pathways are kept free of debris and hazards
Essential
qualifications include experience in site supervision, health and safety
compliance, and volunteer management. The role requires strong organizational
skills, leadership abilities, and the capacity to manage compliance
documentation.
Coordinate waste disposal, post, deliveries etc.
Coordinate and support contractors on site as
requested by the Estates & Facilities Operations Manager
Coordinate and support a named person(s) to lock up
the site at the end of the day (6pm)
To be willing and able to support and coordinate out
of hours (evening and weekend) work, as required (for which time off in lieu or
overtime) will be agreed.
Be on call for out of hours emergencies
Provide
first aid support for the hospice if required
2.
Volunteer
Coordination (15 percent)
With the support of a Volunteer Coordinator,
recruit, train and retain a team of volunteers. Coordinating a daily volunteer
rota, ensuring that volunteers are matched to tasks as agreed with the
volunteering team and the Estates & Facilities Operations Manager
Guide,
support and develop volunteers within the Liverpool building ensuring they are
competent to fulfil their role
Welcome volunteers on-site and set them up for the
day
Support
the Income Generation Team with onsite Corporate Volunteering days
Continue
to grow the volunteering support within the Liverpool site, including day to
day management of Meet and Greet Volunteers, Gardeners and Facilitation
Volunteers
3. Health
and Safety (20 percent)
To
comply with all appropriate Health and Safety regulations, fire regulations and
maintenance standards set by the Care Quality Commission.
4.
Leadership
& Management (10 percent)
Be visible, present, attentive and solution driven
Ensure clear, concise and timely communication
regarding on-site activities or and issues that may impact on users of the site
To bring
to the attention of the Estates & Facilities Operations Manager any matters
requiring the skills of specialist contractors.
General Responsibilities
Adhere to
organisation policies and procedures at all times and report any concerns to the
appropriate person
Take
all reasonable steps to manage and promote a safe and healthy working
environment which is free from discrimination.
Comply
with the organisational policy on confidentiality and GDPR (General Data
Protection Regulations) relating to information held manually or on
computerised systems.
Respect the confidentiality and privacy of
clients and staff at all times.
Promote
and safeguard the welfare of any children and young people that you may come
into contact with
Maintain
a constant awareness of health, welfare and safety issues affecting colleagues,
patients, visitors and themselves reporting any accidents or fault in line with
the organisational policy.
Fully
participate in health and safety training.
Participate
in personal training, development, and appraisal and attend all relevant
training courses required.
Welcome
the opportunity to work alongside volunteers who give their time and expertise
to Claire House.
The post holder must act at
all times in a professional and responsible manner and have due regard to the
confidentiality and Health and Safety legislation.
This is an outline job description and should not be
regarded as an inflexible specification.
Responsibilities will be reviewed periodically in line with service
priorities and duties may change or new duties be introduced after consultation
with the post holder. As a term of your employment,
you may be required to undertake such other duties and/or hours of work as may
reasonably be required, commensurate with your general level of responsibility
with the organisation, at your initial place of work or at any other Claire
House establishments.
Our
working premises are no smoking areas.
The
role is subject to a standard DBS check.
