Administrator Children & Young Peoples Therapy Services

The Retreat York

Information:

This job is now closed

Job summary

The Retreat Clinics has a vacancy for a dedicated person to work in our Children’s Psychological Services team. We are looking for a highly organised, effective administrator who can work closely with our clinical team to ensure their administrative requirements are fulfilled in a timely and efficient manner.

This interesting and varied role involves dealing directly with clients providing them with information and support, ensuring records are maintained correctly, acting as liaison between the clinician and their client and working closely with the Service Managers and Clinical Leads to arrange bookings and take payments. Other day to day tasks includes preparing client reports, scanning paperwork onto our CRM system, ensure clients return any required paperwork and monitoring client waiting lists.

Patient care will be at the heart of all you do, and you will ensure that every contact is of the highest quality, continually promoting good customer relations.

Main duties of the job

We are looking for an experienced Administrator to work 37.5 hours a week. You will have excellent verbal and written communication skills, and your customer service skills will be a key strength. You will have good IT experience preferably with a good familiarity of working within a records management system. You will have a keen eye for detail and a desire to ensure clients receive an excellent impression of the organisation. Experience of working in a health care environment is desirable but not essential.

About us

We offer excellent conditions of working at The Retreat Clinics; we value our staff and their well-being, something we promote at all times. Our values are focused on compassion, care and community. You will be offered the opportunity to join a good company pension scheme, we offer family friendly policies, flexible working and 25 days Annual Leave (WTE) along with all bank holidays. We promote training and development of our staff, encouraging and supporting career advancement. We offer a fully comprehensive Employer Assistance Programme that provides you with access to a range of externally managed and personalised support. Finally, and most importantly we are a great team to work with, and we look forward to hearing from you!

Date posted

05 May 2022

Pay scheme

Other

Salary

£20,895 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0311-22-1803

Job locations

The Retreat

Northfields

Strensall

York

YO32 5XP


Job description

Job responsibilities

Please see attached job description for full details of the role and responsibilities. If you would like an informal chat about the vacancy, please feel free to call Amanda Donato, Administsration Manager on 01904 412551

Job description

Job responsibilities

Please see attached job description for full details of the role and responsibilities. If you would like an informal chat about the vacancy, please feel free to call Amanda Donato, Administsration Manager on 01904 412551

Person Specification

Qualifications

Essential

  • GSCSEs Grade A-C (or 4-9) in English and Mathematics
  • Good verbal and written communication skills
  • Good IT skills including proficiency in MS Office, word, excel, PowerPoint
  • Experience of working in a busy and diverse office environment
  • Ability to respond to the prioritisation of tasks and ensure effective time management
  • Good organisational skills and the ability to remain focused whilst
  • experiencing frequent interruptions
  • Ability to deal with distressing or emotional circumstances and take care of own well-being on a very regular and frequent basis
  • Willingness to be flexible and adaptable in approach to work
  • Willingness to undertake any training that maybe required as appropriate to the post

Desirable

  • Experience of implementing computer-based record management
  • systems, i.e. Compucare, SystmOne, EMIS etc.
  • Experience of working in multi-disciplinary teams, and contributing to
  • effective team working
  • Experience of working in Mental Health care environments
  • Resilient in working style as may encounter complex challenges
Person Specification

Qualifications

Essential

  • GSCSEs Grade A-C (or 4-9) in English and Mathematics
  • Good verbal and written communication skills
  • Good IT skills including proficiency in MS Office, word, excel, PowerPoint
  • Experience of working in a busy and diverse office environment
  • Ability to respond to the prioritisation of tasks and ensure effective time management
  • Good organisational skills and the ability to remain focused whilst
  • experiencing frequent interruptions
  • Ability to deal with distressing or emotional circumstances and take care of own well-being on a very regular and frequent basis
  • Willingness to be flexible and adaptable in approach to work
  • Willingness to undertake any training that maybe required as appropriate to the post

Desirable

  • Experience of implementing computer-based record management
  • systems, i.e. Compucare, SystmOne, EMIS etc.
  • Experience of working in multi-disciplinary teams, and contributing to
  • effective team working
  • Experience of working in Mental Health care environments
  • Resilient in working style as may encounter complex challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Retreat York

Address

The Retreat

Northfields

Strensall

York

YO32 5XP


Employer's website

https://theretreatyork.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Retreat York

Address

The Retreat

Northfields

Strensall

York

YO32 5XP


Employer's website

https://theretreatyork.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Administration Manager

Amanda Donato

adonato@theretreatyork.org.uk

01904412551

Date posted

05 May 2022

Pay scheme

Other

Salary

£20,895 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0311-22-1803

Job locations

The Retreat

Northfields

Strensall

York

YO32 5XP


Supporting documents

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