Specialist Administrator - Adult Autism Service
The Retreat York
This job is now closed
The ideal candidate will provide administrative support for the Service Manager/Clinicians/Senior Clinicians and Clinical Leads; be first point of contact for clients, ensuring high quality processes are enacted to manage correspondence, phone calls, clinical appointments etc. Deliver a high standard of administration support, including scheduling, taking notes and providing accurate documentation; ensure effective customer relations at all times and apply effective communication to defuse difficult circumstances, ensure complaints are responded to and front-line resolution is applied to de-escalate the formalising of complaints and escalating within the complaints process where appropriate; manage the service area waiting list in partnership with the Service Manager and make every attempt to ensure the time from referral to service is minimised
Main duties of the job
You will have excellent verbal and written communication skills, with the ability to tailor communications to clients and other customer needs; extensive experience of working in a busy and diverse office environment; experience of arranging meetings, recording and circulating accurate minutes; knowledge of and experience in using Microsoft packages including Word, Excel, PowerPoint and sufficient understanding of IT to be able to learn quickly how to use new software packages; experience of implementing computer-based record management systems; excellent organisational skills and the ability to remain focused whilst experiencing frequent interruptions.
We offer excellent conditions of working at The Retreat; we value our staff and their well-being, and we promote this at all times. Our values are focused on compassion, care and community. You will be offered the opportunity to join a valuable company pension scheme, we offer family friendly policies, flexible working and 25 days Annual Leave (WTE) and all bank holidays. We promote training and development of our staff, encouraging and supporting career advancement. We offer every employee a Retreat Rewards Scheme and we also offer a fully comprehensive Employer Assistance Programme that provides you with access to a range of externally managed and personalised support. Finally, and most importantly we are a great team to work with, and we look forward to hearing from you!
Please see the attached job description which gives full details of roles and responsibilities and performance measures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Retreat York
31 March 2021
£20,500 to £23,500 a year