Job summary
We have an exciting opportunity for an enthusiastic, highly motivated health and social care professional to join our Hospice in Your Home team to co-ordinate and deliver exceptional care in the community.
About the roleThe HiYH Supportive Care Co-ordinator will be responsible for the effective and efficient co-ordination of care visits for the Hospice in Your Home team, ensuring a responsive and individualised service for patients with specialist palliative care needs and those important to them.
We are proud to offer a wide range of benefits, including:
- A warm and welcoming working environment,
- Competitive rewards package,
- Hybrid approach to working,
- 35 days annual leave inclusive of bank holidays,
- Contributary pension scheme,
- Free car parking,
- Subsidised lunches,
- Shopping, leisure and holiday discounts
- On demand GP,
- A range of Wellbeing initiatives,
- Excellent training and development opportunities.
Existing membership of the NHS pension scheme may be transferable to this post if contributions have been made within the last 12 months.
The available role:We have 2 permanent roles available. This could be two part-time roles or one full-time role working 37 hours per week and one part-time role working 18.5 hours per week.Salary:£22,833 - £24,775 per annum
Closing Date:03/12/2023
For further information please contact HR by email: hr@wlh.org.uk or by phone: 01942 525 566
Main duties of the job
Utilising outstanding organisational skills, the
post holder will develop, implement and maintain the robust systems and
processes necessary for the effective co-ordination of HiYH visits. They will oversee the delivery of clinical
care and associated activities in line with appropriate standards and
guidelines, demonstrating care and compassion when communicating with patients
and those important to them to plan appropriate individualised care.We are looking for an individual with significant
experience in co-ordinating the provision of health and social care in a
community setting, matching service user need to available staffing in line
with identified priorities. The
successful post-holder will have excellent organisational and time management
skills along with excellent communication skills.
About us
Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals physical, social, spiritual and emotional needs.
We are looking for someone who demonstrates the
hospice values; Compassion, Accessibility, Respect, Excellence. If you feel you
could add value to our team we would like to hear from you. If appointed you
will be joining a hospice which achieved Outstanding in the last CQC
inspection.
A Disclosure and Barring Services Check (DBS) will
be required.
We are committed to protect the privacy and security of your personal information. To see how we do this, please read attached Role Applicants Data Protection Compliance Statement (Privacy Notice) document.
Job description
Job responsibilities
** For details of the job description and person specification for this role please refer to the attached job description **
Job description
Job responsibilities
** For details of the job description and person specification for this role please refer to the attached job description **
Person Specification
Qualifications
Essential
- GCSE English or equivalent
- ECDL or equivalent
Desirable
- Administration qualification L3
- RQF Level 2 3 in Health and Social Care or equivalent to NVQ QCF
- CACHE Level 2 3 in Health and Social Care
- Completion of hospice Foundations in Palliative Care course. Offered on successful appointment.
Experience
Essential
- Significant experience coordinating provision of health and social care in a community setting matching service user need to available staffing in line with identified priorities.
- Excellent organisational and time management skills able to prioritise effectively to changes in demand and capacity to deliver the best possible service to as many people as possible.
- Excellent verbal and written communication skills, able to listen, clarify understanding and relay information accurately and use inform decision making.
- Accurate and thorough record keeping to ensure service data is available.
- Ability to work effectively in emotionally demanding situations.
- Proven experience of working effectively in a team. The ability to establish and maintain good relationships with own colleagues and those in the wider multi-disciplinary team.
- Ability to use initiative to inform decision making and aware of when escalation to senior staff is required.
- Understand the need for confidentiality and how to achieve this in a healthcare setting.
- Committed and enthusiastic to service quality improvement and service development.
- Committed to the Hospice mission and core values and able to demonstrate these in practice.
- Understanding of hospice charitable status and need for cost effective services.
Desirable
- Relevant community experience in providing personal care, practical and emotional support to patients and their loved ones.
- Experience of working with and supporting volunteers.
- Familiar with SystmOne.
- Familiar with the Wigan and Leigh locality.
Working Hours
Essential
- The post holder will work flexibly over 7 days including bank holidays.
Person Specification
Qualifications
Essential
- GCSE English or equivalent
- ECDL or equivalent
Desirable
- Administration qualification L3
- RQF Level 2 3 in Health and Social Care or equivalent to NVQ QCF
- CACHE Level 2 3 in Health and Social Care
- Completion of hospice Foundations in Palliative Care course. Offered on successful appointment.
Experience
Essential
- Significant experience coordinating provision of health and social care in a community setting matching service user need to available staffing in line with identified priorities.
- Excellent organisational and time management skills able to prioritise effectively to changes in demand and capacity to deliver the best possible service to as many people as possible.
- Excellent verbal and written communication skills, able to listen, clarify understanding and relay information accurately and use inform decision making.
- Accurate and thorough record keeping to ensure service data is available.
- Ability to work effectively in emotionally demanding situations.
- Proven experience of working effectively in a team. The ability to establish and maintain good relationships with own colleagues and those in the wider multi-disciplinary team.
- Ability to use initiative to inform decision making and aware of when escalation to senior staff is required.
- Understand the need for confidentiality and how to achieve this in a healthcare setting.
- Committed and enthusiastic to service quality improvement and service development.
- Committed to the Hospice mission and core values and able to demonstrate these in practice.
- Understanding of hospice charitable status and need for cost effective services.
Desirable
- Relevant community experience in providing personal care, practical and emotional support to patients and their loved ones.
- Experience of working with and supporting volunteers.
- Familiar with SystmOne.
- Familiar with the Wigan and Leigh locality.
Working Hours
Essential
- The post holder will work flexibly over 7 days including bank holidays.
