Job summary
We are looking for an experienced Retail Manager on a fixed term contract for 18 months, who will be responsible of implementing an effective Retail Strategy to generate maximum income for the benefit of the Hospice. You will have overall responsibility for the management and co-ordination of the retail department, including shops, online sales, and driver function 7 days a week. You will ensure high standards of governance, compliance and controls are maintained. This role will promote the purpose and core values of the hospice and will act to promote public trust in the organisation. (The scope of this role covers all forms of retail income generation including shops, online sales, goods sold at auction, new goods and recycled waste.)
Main duties of the job
Salary: £34,587 - £36,315 per annum (Existing membership of the NHS pension scheme may be transferable to this post, if contributions have been made within the last 12 months.)
Hours: We are looking to recruit up to 37 hour per week Retail Manager on a fixed term contract for 18 months typically working Monday to Friday however flexibility to work outside of these hours is required on occasion.
For further details please contact:
Human Resources, 01942 525566 or email hr@wlh.org.uk
For assistance with your application contact: hr@wlh.org.uk
Closing Date: 31st August 2022
About us
Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals physical, social, spiritual and emotional needs.
We are looking for someone who demonstrates the
hospice values; Compassion, Accessibility, Respect, Excellence. If you feel you
could add value to our team we would like to hear from you. If appointed you
will be joining a hospice which achieved Outstanding in the last CQC inspection.
A Disclosure and Barring Services Check (DBS)
will be required.
Job description
Job responsibilities
** For details of the job description and person specification for this role please refer to the attached job description **
Job description
Job responsibilities
** For details of the job description and person specification for this role please refer to the attached job description **
Person Specification
Qualifications
Essential
- Educated to GCSE Level 5 or above (or equivalent) in English and Maths
Desirable
- Management or leadership qualification
Experience, Skills and Knowledge
Essential
- Experience of meeting financial targets, managing budgets and developing and delivering objectives
- Understanding of audit, evaluation and monitoring processes
- Experience of generating income from a retail setting
- Working in the retail sector
- Ability to support, motivate and manage staff and volunteers
- Understanding of the hospice and charity sector
- Knowledge of legislative and compliance requirements in the retail sector
- An understanding of information governance and data protection
- Ability to prioritise duties in a highly varied and fast paced environment
- Knowledge in retail principles and stock management
- Online sales experience
- Highly effective written and verbal communication skills with the ability to engage a wide range of audiences to listen, teach, train and inform
- Leadership skills to achieve results through people
- Coaching and values led leadership style, encouraging engagement and empowerment amongst workers, and in developing high performing teams
- Negotiation, influencing and conflict resolution skills
- Numeracy and literacy skills
- IT literate with working knowledge of the Microsoft Office programs, in house databases and social media platforms
- Project management skills and experience
- Ability to adapt and deal with conflicting demands and pressures whilst achieving deadlines
- Ability to solve problems
- Ability to remain calm under pressure and demonstrate this with diplomacy to others
- Approachable, motivated and enthusiastic and willing to help and support others
Desirable
- Experience of managing teams that deliver varied services
- Experience of working with and supervising volunteers
- Experience of managing teams remotely
- Experience of charity retail
- Generating income from online sales
Personal
Essential
- Commitment to and alignment with the hospice values and mission
- Approachable and adaptable with a flexible approach to work which may include weekends as the role demands
- Motivated and enthusiastic
- Diplomacy
- Positive approach to individuals needs
- Prepared to undertake any further training and development that may become necessary for the role
- Full UK driving licence with vehicle insured for business use
Person Specification
Qualifications
Essential
- Educated to GCSE Level 5 or above (or equivalent) in English and Maths
Desirable
- Management or leadership qualification
Experience, Skills and Knowledge
Essential
- Experience of meeting financial targets, managing budgets and developing and delivering objectives
- Understanding of audit, evaluation and monitoring processes
- Experience of generating income from a retail setting
- Working in the retail sector
- Ability to support, motivate and manage staff and volunteers
- Understanding of the hospice and charity sector
- Knowledge of legislative and compliance requirements in the retail sector
- An understanding of information governance and data protection
- Ability to prioritise duties in a highly varied and fast paced environment
- Knowledge in retail principles and stock management
- Online sales experience
- Highly effective written and verbal communication skills with the ability to engage a wide range of audiences to listen, teach, train and inform
- Leadership skills to achieve results through people
- Coaching and values led leadership style, encouraging engagement and empowerment amongst workers, and in developing high performing teams
- Negotiation, influencing and conflict resolution skills
- Numeracy and literacy skills
- IT literate with working knowledge of the Microsoft Office programs, in house databases and social media platforms
- Project management skills and experience
- Ability to adapt and deal with conflicting demands and pressures whilst achieving deadlines
- Ability to solve problems
- Ability to remain calm under pressure and demonstrate this with diplomacy to others
- Approachable, motivated and enthusiastic and willing to help and support others
Desirable
- Experience of managing teams that deliver varied services
- Experience of working with and supervising volunteers
- Experience of managing teams remotely
- Experience of charity retail
- Generating income from online sales
Personal
Essential
- Commitment to and alignment with the hospice values and mission
- Approachable and adaptable with a flexible approach to work which may include weekends as the role demands
- Motivated and enthusiastic
- Diplomacy
- Positive approach to individuals needs
- Prepared to undertake any further training and development that may become necessary for the role
- Full UK driving licence with vehicle insured for business use
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
