Job responsibilities
Job Title: IT Projects and Support Engineer
Main Place of Work: Linton House Clinic, Thirlestaine Road, Cheltenham, GL53 7AS and such other areas as required.
Responsible to: IT Network Manager
Accountable to: Chief Executive, Cobalt Health
Line management
There is no line management responsibilities associated with this role, the postholder will provide support, guidance and mentoring to members of the IT team.
Job Purpose:
To plan, coordinate, implement, support IT Infrastructure and business systemprojects
To create and validate documentation and knowledge base articles.
To install, maintain and support new applications / solutions
To ensure that the IT systems are properly protected, resilient and that all keydata is securely backed-up.
To provide 1st and 2nd line support to our users alongside our MSP (Anticipated split: 25% support, 75% Projects)
Manage and maintain Sharepoint
Promote the adoption of industry standards and best practice
Coordinate internal resources and third parties/vendors for projects
Key Relationships
Cobalt IT teams, Cobalt staff team, mobile site staff, logistics, support engineers andpatients
Key areas of responsibility will include:
Specific Duties
Leading on and effectively implementing IT projects to deadlines, including project planning, review of progress, monitoring and evaluating outcomes and seamless transfer to BAU
Provision of IT technical support to project teams and stakeholders, ensuring that the IT implications are scoped out and fully considered, making recommendations and highlighting impacts
Maintenance and development of SharePoint, Intune and Autopilot
Patch management & vulnerability remediation (Microsoft and 3rd party)
M365 administration (AAD, User management, Email, OneDrive, Teams)
1st and 2nd line support, working with our MSP
Creating, reviewing and maintaining technical documentation
IT security, working alongside outsourced SOC
Assisting in the maintenance and upgrade of IT infrastructure
Promoting the adoption of industry standards and best practice within the team and across the charity
Developing and implementing IT policies with the IT Network Manager
Providing mentorship and guidance to more junior members of the team
Supporting staff training and IT skills development
Management of Resources
To assist with monitoring of supplies and capacity planning.
Monitor and maintain sufficient and appropriate supplies to support the department
Teamwork
To work collaboratively with other departments within Cobalt
Taking an active part in team meetings
Champion the professional integrity of the organisation
Adhere to corporate policy and procedure
Advise and mentor staff members, particularly junior staff members
Confidentiality
Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts.
Data Protection
If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way. To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.
DBS Disclosure
All appointments are subject to a satisfactory initial DBS check by the Disclosure and Barring Service and satisfactory repeat checks, carried out in line with the policy in force at the time. Failure to disclose any convictions or cautions may result in the withdrawal of the post or termination of contract.
Equality and Diversity
It is the responsibility of all employees to support the Charitys vision of promoting apositive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support orcomply through the implementation of Equality & Diversity Strategies and Policies.
Health & Safety
In addition to any responsibilities specified within your job description above, it is your duty to:
Take reasonable care of the health and safety of yourself and of the other peoplewho may be affected by actions and omissions at work.
Co-operate with the employer in ensuring that all statutory and other requirements are complied with.
Infection Control
Make themselves aware of their responsibilities for infection prevention and control. Co-operate with the employer in ensuring that all infection prevention and control policies and procedures are complied with. Conduct hand hygiene in accordance with Cobalt policy, challenging those around you who do not.
Information Governance
You should be aware of all information governance policies and procedures, in order to ensure necessary safeguards are upheld for the appropriate use of patient and personal information. You are required to undertake the Data Protection training included in the NHS IT Governance Toolkit as instructed.
Personal Development
You are required to participate in the organisations annual appraisal scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed.
You are expected to maintain competency, learning new techniques and technology as required and retain records of continuing professional development (cpd) to ensure continuity of membership to your professional organisation.
All staff are encouraged to participate in training/activities that will help develop their wider skills and assist them in managing their personal welfare and be attentive to the welfare of colleagues.
Completion of Cobalt Healths mandatory training programme.
The Environment and EMS
Cobalt is committed to protecting the local and global environment and supporting the development of the concept of sustainable healthcare. To help achieve these aims Cobalt has developed an Environmental Management System (EMS) to proactively manage the charitys impact on the environment, and you have a crucial role to play within in this. In addition to attending training and any responsibilities specified within your job description above, you are required to familiarise yourself with Cobalts EMS and policies, to understand and contribute to the achievement of Cobalts environmental objectives and targets, and to provide feedback through line management or CSR Champions.
This is an outline of the post-holder's duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Charity.
This post is subject to the terms and conditions of employment of Cobalt Health.
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