Job summary
We are looking for an enthusiastic and flexible administrator to join our small Care Administration team, playing a key supportive role in the Care team by providing effective and wide ranging administrative tasks and reporting & data services.
The ideal candidate will provide comprehensive and confidential administrative support, contributing to the efficient and effective operation of the Care Team (clinical and holistic). You will have a flexible, proactive and adaptable approach to the requirements of this role and to developing administrative and reporting needs as the services expand.
You will be a dedicated, organised and reliable individual with at least intermediate knowledge and experience of Microsoft Excel. You will show determination to succeed and have a solutions-focused outlook. You will be passionate about information management, producing accurate and insightful reports for internal and external stakeholders. You will have a keen eye for detail, able to juggle tasks, communicate clearly, with a desire to make a positive difference to the charity.
Main duties of the job
KEY TASKS & RESPONSIBILITIES OF THE ROLE
1. Ensure the provision of high quality administrative support across the Care Team, with particular attention to Holistic Services, including responding to colleagues’ enquiries, telephone calls, organising and filing paperwork, documents and computer based information. 2. Set up digital profiles and accounts for new starters on databases (Crosscare, Radar, Skills for Health), apps on phones and outlook calendars, and provide training on the above systems to new colleagues across the charity. 3. Take responsibility for finalising the agenda for regular Pathway MDT meetings; producing minutes and updating actions onto the Crosscare database and processing admin duties. 4. Attend regular Referral Panels, producing minutes and actioning any items as required. 5. Process new referrals and maintain accuracy of patient data. 6. Attend and take minutes for meetings regularly or ad hoc. 7. Book training courses for individuals or groups, such as regular First Aid Training or individual CPD courses. 8. Coordinate mass mail-outs to families as required. 9. To ensure effective data handling and accurate management information for the production of monthly KPIs ; analysing the reports, communicating and presenting statistical and technical findings effectively in an inclusive manner to SLT 10. Produce and distribute accurate reports, presenting information in an easy to understand way for colleagues, using an intermediate knowledge of Microsoft Excel. 11. Produce and maintain spreadsheets, e.g. Out of Hours rota, timesheets 12. Ensure compliance with Data Protection and GDPR legislation and best practice, including completing spot checks and audits. 13. Provide support to colleagues around the use of our Care databases, especially Crosscare and Radar. 14. Prepare reports for the Family Link Team ahead of assessment and review appointments. 15. Offer ad hoc support to members of the team who need help with Excel / PowerPoint / databases / creating letter templates. 16. Frequently audit and review processes and evaluate how to make administrative tasks more straightforward for the holistic team and the wider staff, including photo audits, permissions and consents. 17. Ensure all Care help-sheets and handbooks are kept up to date.
About us
Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell, and their families, make the most of every day. The charity aspires to become a centre of clinical excellence for children with life-limiting or life-threatening conditions.
We’ve been on a major upward trajectory in recent years, with more children being supported and more major hospitals being partnered with. We’ve transformed from being an enthusiastic start-up delivering care in the community, to delivering major impact both in the community and at our stunning state-of-the-art hospice building, The Ark, set on a 7.5 acre nature reserve. It’s a place of laughter and real connection, with an atmosphere that’s both supportive and inclusive and our culture is fast paced and innovative.
With the number of referrals to Noah’s Ark increasing, and the services we offer continually growing, we are in the exciting position of expanding our Care Administration Team. The successful candidate will work closely within the Care team (clinical and holistic) to provide professional and effective support by providing administrative, database, reporting and logistical support.
Job description
Job responsibilities
JOB DESCRIPTION
Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell, and their families, make the most of every day. The charity aspires to become a centre of clinical excellence for children with life-limiting or life-threatening conditions.
We’ve been on a major upward trajectory in recent years, with more children being supported and more major hospitals being partnered with. We’ve transformed from being an enthusiastic start-up delivering care in the community, to delivering major impact both in the community and at our stunning state-of-the-art hospice building, The Ark, set on a 7.5 acre nature reserve. It’s a place of laughter and real connection, with an atmosphere that’s both supportive and inclusive and our culture is fast paced and innovative.
With the number of referrals to Noah’s Ark increasing, and the services we offer continually growing, we are in the exciting position of expanding our Care Administration Team. The successful candidate will work closely within the Care team (clinical and holistic) to provide professional and effective support by providing administrative, database, reporting and logistical support.
ABOUT YOU
We are looking for an enthusiastic and flexible administrator to join our small Care Administration team, playing a key supportive role in the Care team by providing effective and wide ranging administrative tasks and reporting & data services.
The ideal candidate will provide comprehensive and confidential administrative support, contributing to the efficient and effective operation of the Care Team (clinical and holistic). You will have a flexible, proactive and adaptable approach to the requirements of this role and to developing administrative and reporting needs as the services expand.
You will be a dedicated, organised and reliable individual with at least intermediate knowledge and experience of Microsoft Excel. You will show determination to succeed and have a solutions-focused outlook. You will be passionate about information management, producing accurate and insightful reports for internal and external stakeholders. You will have a keen eye for detail, able to juggle tasks, communicate clearly, with a desire to make a positive difference to the charity.
Kindly see attached job description for more information about this job opportunity.
Note: We will be sceduling interviews as applicants apply
In addition, an enhanced DBS disclosure with Child Barring will be required for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support.
Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.
Our diversity council is working hard to construct positive changes within our organisation.
Job description
Job responsibilities
JOB DESCRIPTION
Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell, and their families, make the most of every day. The charity aspires to become a centre of clinical excellence for children with life-limiting or life-threatening conditions.
We’ve been on a major upward trajectory in recent years, with more children being supported and more major hospitals being partnered with. We’ve transformed from being an enthusiastic start-up delivering care in the community, to delivering major impact both in the community and at our stunning state-of-the-art hospice building, The Ark, set on a 7.5 acre nature reserve. It’s a place of laughter and real connection, with an atmosphere that’s both supportive and inclusive and our culture is fast paced and innovative.
With the number of referrals to Noah’s Ark increasing, and the services we offer continually growing, we are in the exciting position of expanding our Care Administration Team. The successful candidate will work closely within the Care team (clinical and holistic) to provide professional and effective support by providing administrative, database, reporting and logistical support.
ABOUT YOU
We are looking for an enthusiastic and flexible administrator to join our small Care Administration team, playing a key supportive role in the Care team by providing effective and wide ranging administrative tasks and reporting & data services.
The ideal candidate will provide comprehensive and confidential administrative support, contributing to the efficient and effective operation of the Care Team (clinical and holistic). You will have a flexible, proactive and adaptable approach to the requirements of this role and to developing administrative and reporting needs as the services expand.
You will be a dedicated, organised and reliable individual with at least intermediate knowledge and experience of Microsoft Excel. You will show determination to succeed and have a solutions-focused outlook. You will be passionate about information management, producing accurate and insightful reports for internal and external stakeholders. You will have a keen eye for detail, able to juggle tasks, communicate clearly, with a desire to make a positive difference to the charity.
Kindly see attached job description for more information about this job opportunity.
Note: We will be sceduling interviews as applicants apply
In addition, an enhanced DBS disclosure with Child Barring will be required for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support.
Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.
Our diversity council is working hard to construct positive changes within our organisation.
Person Specification
QUALIFICATIONS
Essential
- Educated to GCSE level (grade C or above) or equivalent qualifications, including English and Mathematics
Desirable
- Educated to degree level, or equivalent demonstrable experience or a relevant qualification
EXPERIENCE
Essential
- Administrative office experience with evidence of having supported a team
- Experience of using client and/or information databases.
- Experience of working with Microsoft Office applications including Outlook and MS Word.
- Intermediate level experience of using Microsoft Excel.
Desirable
- Experience of using a patient / clinical database
- Experience of working in a palliative care service
- Experience of minute taking
APTITUDE, SKILLS & KNOWLEDGE
Essential
- Strong organisational and time management skills and the ability to work under pressure, juggle workload/multi-task, set priorities and meet deadlines
- Excellent oral and written communication skills, with the ability to communicate effectively and sympathetically
- Exceptional attention to detail with the ability to actively seek and find solutions to problems
Desirable
- An understanding of national guidance in relation to record keeping and management of health care records
BEHAVIOURAL / PERSONAL
Essential
- Please review the attached Job Description for further details
Desirable
- Ability to work within a palliative care environment and empathise with the work undertaken by Noahs Ark Childrens Hospice
- Be able to identify and use personal support systems and use supervision appropriately
Person Specification
QUALIFICATIONS
Essential
- Educated to GCSE level (grade C or above) or equivalent qualifications, including English and Mathematics
Desirable
- Educated to degree level, or equivalent demonstrable experience or a relevant qualification
EXPERIENCE
Essential
- Administrative office experience with evidence of having supported a team
- Experience of using client and/or information databases.
- Experience of working with Microsoft Office applications including Outlook and MS Word.
- Intermediate level experience of using Microsoft Excel.
Desirable
- Experience of using a patient / clinical database
- Experience of working in a palliative care service
- Experience of minute taking
APTITUDE, SKILLS & KNOWLEDGE
Essential
- Strong organisational and time management skills and the ability to work under pressure, juggle workload/multi-task, set priorities and meet deadlines
- Excellent oral and written communication skills, with the ability to communicate effectively and sympathetically
- Exceptional attention to detail with the ability to actively seek and find solutions to problems
Desirable
- An understanding of national guidance in relation to record keeping and management of health care records
BEHAVIOURAL / PERSONAL
Essential
- Please review the attached Job Description for further details
Desirable
- Ability to work within a palliative care environment and empathise with the work undertaken by Noahs Ark Childrens Hospice
- Be able to identify and use personal support systems and use supervision appropriately
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
