Job summary
Would you like to be part of a team that make an impact every day?
We are looking for an individual with enthusiasm, initiative
and a positive approach to work to join our Care Services as we introduce a
brand new role into the organisation.
The Team Assistant post is designed to
work alongside the wider Care service team, combining
both administrative support and delegated nursing care to individuals with
life limiting illness, in a timely and professional manner to ensure a seamless, efficient experience
for the patient and their families
Main duties of the job
The Team Assistant will be responsible
for directly supporting the Tynedale Hospice at Home Care Co-ordinators and
Transport Co-ordinator with a range of delegated duties including hands on
delivery of patient care, day to day administrative tasks and coordination of
services and schedules as required to meet the needs of the service.
The duties will be carried out under the
supervision and guidance of a registered nurse, however the post holder will be
expected to work alone with access to professional advice and guidance when
required.
The ability to communicate positively at all levels will be
an essential attribute of the post holder, as well as a flexible self-confident
approach to work.
You should possess excellent interpersonal skills and have experience
working in a health or social care setting with NVQ Level 3 in health or social
care setting / equivalent experience.
You must be a car owner/driver.
About us
Tynedale
Hospice at Home is a forward thinking, inclusive registered charity providing
high quality, compassionate palliative and end of life nursing care and support
to patients in their own home.
We employ
a range of qualified and unqualified staff across nursing and therapy groups,
with all our services offered free of charge.
We are looking for an individual with enthusiasm, initiative
and a positive approach to work to join our Care Services as we introduce a
brand new role into the organisation.
Job description
Job responsibilities
Main Purpose of the role:
The Team Assistant will be responsible for directly supporting the Tynedale Hospice at Home Care Co-ordinators and Transport Co-ordinator with a range of delegated duties including hands on delivery of patient care, day to day administrative tasks and coordination of services and schedules as required to meet the needs of the service.
The post holder will work alongside the wider Care service team, liaising with multiple stakeholders to ensure a seamless, efficient experience for the patient and their families, combining both administrative support and delegated nursing care to individuals with life limiting illness, in a timely and professional manner.
The duties will be carried out under the supervision and guidance of a registered nurse, however the post holder will be expected to work alone with access to professional advice and guidance when required.
Key Responsibilities:
Administrative Support
- Support Care Services with day to day administrative tasks as needed, ensuring smooth operation of the service.
- Assist with planning Nursing and Patient Transport services workload and schedule management with daily use of electronic clinical system.
- Provide and receive complex clinical information and data, and effectively communicate and distribute information relating to day to day engagement of Care Services to a number of key stakeholders.
- Ensure accurate and effective records are maintained to an agreed standard and display a positive and considerate approach to patients and their families / carers.
- Help in preparing and organising meetings, events and training sessions for the team.
- Support the development of new ways of working that will improve service delivery as and when required, including the provision of statistical information in line with service requirements.
Communication
- Work with patients, their families and friends in a sensitive and flexible manner, demonstrating an awareness of the impact of death, dying and bereavement and recognising that their priorities and ability to communicate may vary over time.
- Manage unpredictable and/or volatile situations effectively.
- Facilitate communication with clients for whom English is not the first language and those who have communication/language difficulties.
- Develop and maintain communication with people about difficult and complex matters or situations relation to End of Life Care.
Clinical
- The performance of personal care tasks and clinical interventions delegated by Registered Nurses.
- Under the direction of a Registered Nurse, implement, monitor and review the End of Life Care plan.
- Recognise and adhere to professional boundaries seeking support where appropriate.
- The administration of medication, where appropriate, in line with appropriate training.
- The delivery of personal care and support to patients with a life limiting illness and their families including the provision of emotional and psychological support.
- The safe moving and handling of patients and inanimate loads including safe use of appropriate equipment/aids.
- The ability to recognise emergency situations and institute an immediate First Aid response including where necessary CPR.
Advance Care Planning
- Demonstrate an awareness and understanding of the legal status and implications of the Advance Care Planning process in accordance with the provisions of the Mental Capacity Act.
- Show an understanding of Informed Consent and demonstrate the ability to give sufficient information in an appropriate manner.
- Work sensitively with families and carers to support them as the patient decides upon their preferences and wishes during the Advance Care Planning process.
Supervision and Appraisal
- Work without direct supervision to deliver personal care to patients, seeking advice from Care Co-ordinator where appropriate.
- Take responsibility for personal learning and continuing professional development.
- Attend Supervision sessions and appraisal as required by the Hospice.
- Promote health and safety, undertaking risk assessments as necessary.
- Contribute to Hospice policies, protocols and procedures where appropriate.
- Successfully complete mandatory training and development courses as advocated by the Hospice.
Clinical Governance and Quality Standards
- Implement and adhere to hospice policies at all times.
- Ensure care delivered is in accordance with NICE Guidance (NG 31).
Risk Management including Health &Safet
- All staff have a responsibility to ensure that the working environment is safe, secure and healthy. Any unsafe conditions or potential hazards should be reported to the Head of Care Services/Chief Executive or designated Health and Safety Officer.
- To ensure staff are aware of all relevant Policies and that all training requirements for safeguarding are met
Working Relationships and Team Working
- To work as a positive team member at all times and in accordance with TH@Hs policies and values.
- Staff are expected to work flexibly to accommodate service needs and provide cover for their colleagues in order that support to patients and staff is maintained in their absence.
- From time to time the post holder will be required to undertake specific projects as determined by the Head of Care Services and/Chief Executive
Conduct
- To behave in a professional manner at all times, reflecting and maintaining the values and ethos of the organisation.
- To adhere to all THH policies and procedures
- To have an understanding of the Hospices Vision, departmental objectives and strive to work towards their achievement
- To promote the Hospices reputation and values and work as a team to further develop the service
This job description reflects the immediate requirements and objectives of the post. It is not an exhaustive list but gives a general indication of the level of work undertaken, which may vary in detail in the light of changing demands and priorities. Substantive changes will be carried out in consultation with the post holder. The post holder would be required to maintain an up to date DBS Certificate. In all areas, the post-holder will have the support of the Trustees of Tynedale Hospice at Home, the Chief Executive and Head of Care Services. The post-holder should at all times be aware of the confidential nature of the work of the organisation. This job description will be reviewed as part of the post holders annual appraisal.
Job description
Job responsibilities
Main Purpose of the role:
The Team Assistant will be responsible for directly supporting the Tynedale Hospice at Home Care Co-ordinators and Transport Co-ordinator with a range of delegated duties including hands on delivery of patient care, day to day administrative tasks and coordination of services and schedules as required to meet the needs of the service.
The post holder will work alongside the wider Care service team, liaising with multiple stakeholders to ensure a seamless, efficient experience for the patient and their families, combining both administrative support and delegated nursing care to individuals with life limiting illness, in a timely and professional manner.
The duties will be carried out under the supervision and guidance of a registered nurse, however the post holder will be expected to work alone with access to professional advice and guidance when required.
Key Responsibilities:
Administrative Support
- Support Care Services with day to day administrative tasks as needed, ensuring smooth operation of the service.
- Assist with planning Nursing and Patient Transport services workload and schedule management with daily use of electronic clinical system.
- Provide and receive complex clinical information and data, and effectively communicate and distribute information relating to day to day engagement of Care Services to a number of key stakeholders.
- Ensure accurate and effective records are maintained to an agreed standard and display a positive and considerate approach to patients and their families / carers.
- Help in preparing and organising meetings, events and training sessions for the team.
- Support the development of new ways of working that will improve service delivery as and when required, including the provision of statistical information in line with service requirements.
Communication
- Work with patients, their families and friends in a sensitive and flexible manner, demonstrating an awareness of the impact of death, dying and bereavement and recognising that their priorities and ability to communicate may vary over time.
- Manage unpredictable and/or volatile situations effectively.
- Facilitate communication with clients for whom English is not the first language and those who have communication/language difficulties.
- Develop and maintain communication with people about difficult and complex matters or situations relation to End of Life Care.
Clinical
- The performance of personal care tasks and clinical interventions delegated by Registered Nurses.
- Under the direction of a Registered Nurse, implement, monitor and review the End of Life Care plan.
- Recognise and adhere to professional boundaries seeking support where appropriate.
- The administration of medication, where appropriate, in line with appropriate training.
- The delivery of personal care and support to patients with a life limiting illness and their families including the provision of emotional and psychological support.
- The safe moving and handling of patients and inanimate loads including safe use of appropriate equipment/aids.
- The ability to recognise emergency situations and institute an immediate First Aid response including where necessary CPR.
Advance Care Planning
- Demonstrate an awareness and understanding of the legal status and implications of the Advance Care Planning process in accordance with the provisions of the Mental Capacity Act.
- Show an understanding of Informed Consent and demonstrate the ability to give sufficient information in an appropriate manner.
- Work sensitively with families and carers to support them as the patient decides upon their preferences and wishes during the Advance Care Planning process.
Supervision and Appraisal
- Work without direct supervision to deliver personal care to patients, seeking advice from Care Co-ordinator where appropriate.
- Take responsibility for personal learning and continuing professional development.
- Attend Supervision sessions and appraisal as required by the Hospice.
- Promote health and safety, undertaking risk assessments as necessary.
- Contribute to Hospice policies, protocols and procedures where appropriate.
- Successfully complete mandatory training and development courses as advocated by the Hospice.
Clinical Governance and Quality Standards
- Implement and adhere to hospice policies at all times.
- Ensure care delivered is in accordance with NICE Guidance (NG 31).
Risk Management including Health &Safet
- All staff have a responsibility to ensure that the working environment is safe, secure and healthy. Any unsafe conditions or potential hazards should be reported to the Head of Care Services/Chief Executive or designated Health and Safety Officer.
- To ensure staff are aware of all relevant Policies and that all training requirements for safeguarding are met
Working Relationships and Team Working
- To work as a positive team member at all times and in accordance with TH@Hs policies and values.
- Staff are expected to work flexibly to accommodate service needs and provide cover for their colleagues in order that support to patients and staff is maintained in their absence.
- From time to time the post holder will be required to undertake specific projects as determined by the Head of Care Services and/Chief Executive
Conduct
- To behave in a professional manner at all times, reflecting and maintaining the values and ethos of the organisation.
- To adhere to all THH policies and procedures
- To have an understanding of the Hospices Vision, departmental objectives and strive to work towards their achievement
- To promote the Hospices reputation and values and work as a team to further develop the service
This job description reflects the immediate requirements and objectives of the post. It is not an exhaustive list but gives a general indication of the level of work undertaken, which may vary in detail in the light of changing demands and priorities. Substantive changes will be carried out in consultation with the post holder. The post holder would be required to maintain an up to date DBS Certificate. In all areas, the post-holder will have the support of the Trustees of Tynedale Hospice at Home, the Chief Executive and Head of Care Services. The post-holder should at all times be aware of the confidential nature of the work of the organisation. This job description will be reviewed as part of the post holders annual appraisal.
Person Specification
Qualifications
Essential
- Minimum of 4 GCSEs or equivalent including English Language.
- Educated to NVQ level 3 in health or social
- care or equivalent knowledge/experience.
Desirable
- ECDL qualification or equivalent
- knowledge/experience (or working towards)
- Medicines management qualification
Experience
Essential
- Recent experience of working in a health or social care setting for a minimum of 1 year
Desirable
- Knowledge and understanding of the principles of delivering care to patients in their own homes.
- Recent experience of working in a setting delivering care at end of life.
Other Factors
Essential
- Ability to meet the transport requirements of the role (public transport does not fulfil the requirements).
- Enhanced DBS Disclosure.
Skills, Knowledge and Aptitude
Essential
- Knowledge of computer packages: Word,
- Excel, Access, Outlook.
- Knowledge of Data Protection and Caldicott Principles.
- Ability to communicate effectively with a wide range of people.
- Ability to prioritise workload.
Desirable
- Knowledge of Healthcare IT System.
Person Specification
Qualifications
Essential
- Minimum of 4 GCSEs or equivalent including English Language.
- Educated to NVQ level 3 in health or social
- care or equivalent knowledge/experience.
Desirable
- ECDL qualification or equivalent
- knowledge/experience (or working towards)
- Medicines management qualification
Experience
Essential
- Recent experience of working in a health or social care setting for a minimum of 1 year
Desirable
- Knowledge and understanding of the principles of delivering care to patients in their own homes.
- Recent experience of working in a setting delivering care at end of life.
Other Factors
Essential
- Ability to meet the transport requirements of the role (public transport does not fulfil the requirements).
- Enhanced DBS Disclosure.
Skills, Knowledge and Aptitude
Essential
- Knowledge of computer packages: Word,
- Excel, Access, Outlook.
- Knowledge of Data Protection and Caldicott Principles.
- Ability to communicate effectively with a wide range of people.
- Ability to prioritise workload.
Desirable
- Knowledge of Healthcare IT System.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
