Healthcare Support Worker

Douglas Macmillan Hospice

The closing date is 14 August 2022

Job summary

Dougie Mac are currently looking to recruit Healthcare Support Workers who share our passion in providing excellent, personalised and compassionate care to patients and their families within our recently refurbished In-Patient unit.

At Dougie Mac our vision is to be admired as a centre of excellence for palliative and end of life care. Our many different services provide patients, their families and carers, with physical, emotional, social, psychological and spiritual support, at home, or here at the Hospice.

Main duties of the job

The right candidate will possess excellent communication and organisational skills, a motivation for continual learning and sharing of knowledge, with the drive to ensure our patients receive the highest possible standard of care. You will work as part of a supportive multidisciplinary team within the In-Patient Unit, where opportunities exist to develop palliative care expertise.

Please read the job description (below) for further details.

If you would you like to be part of our friendly, supportive team delivering high standards of specialist palliative care which endeavours to go the extra mile in supporting our patients and their families, then we would love to hear from you.

About us

Dougie Mac is an open-culture organisation, underpinned by clear strategic aims, vision and values. The Hospices many different services provide patients, their families and carers, with physical, emotional, social, psychological and spiritual support ensuring that all are supported as they face death, dying and loss.

By joining Dougie Mac, you’ll be part of a dedicated team of professionals who are committed to delivering person-led, responsive and cost effective services of the highest quality. And you’ll be supported in your role to develop your skills and those of the people you work with. Staff at Dougie Mac are well-motivated, with professional development pathways, and given opportunities to be reflective in their roles through supervision, reflective practice and supportive line management.

The Hospice offers a competitive salary and benefits package, including a contributory pension scheme, generous holiday allowance, funded study, free parking, Paycare and much more.

Date posted

25 July 2022

Pay scheme

Other

Salary

£10 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0303-753

Job locations

Barlaston Road

Stoke-on-Trent

Staffs

ST3 3NZ


Job description

Job responsibilities

Job Summary:

To carry out assigned tasks involving direct care in support of, and supervised by, a senior HCSW and / or a registered nurse.

Tasks incorporated into the nursing function within the post must be performed at the determined standard which shall be maintained and monitored.

To adhere to the Hospice Philosophy of ensuring the optimum quality of life for all patients.

Duties & Responsibilities:

1. To perform aspects of physical care of patients as directed.

2. To observe and report any change in patients condition to the appropriate healthcare professional.

3. To report any accident, involving patients, visitors or staff to the appropriate healthcare professional.

4. To answer the telephone, take and transmit messages and perform general duties as directed.

5. To work within the guidelines of the Douglas Macmillan Hospice policies and procedures.

6. To comply with statutory/Department of Health Directives.

7. To deliver patient care in accordance with the care plan and ensure accurate and up to date documentation is maintained.

8. To maintain a caring environment by offering support to the patient and their family.

9. To establish and maintain good relationships with the patient, carers and all healthcare professionals.

10. To identify personal training needs and participate in relevant In Service education programmes in order to maintain an up to date level of professional knowledge and skill and demonstrate through competencies.

11. To ensure patient confidentiality is maintained at all times and information obtained during the course of employment is not released to anyone other than those acting in an official capacity.

12. To maintain a high standard of professionalism at all times.

Secondary Duties & Responsibilities:

1. To provide patient centred, enablement focused support to each individual, supporting them to achieve their goals and engage in a treatment/support programme to work towards mutually agreed goals with particular emphasis on adaptation to illness, and developing self management strategies

2. To work as an integral part of the multidisciplinary team, ensuring that the needs of patients and carers are identified within a holistic framework, fostering an interdisciplinary approach to rehabilitation

3. Attend mandatory training on principles and core elements Rehabilitative palliative care

4. Provide evidence of Rehabilitative Palliative Care practice in appraisal, relevant to role & responsibilities

Job description

Job responsibilities

Job Summary:

To carry out assigned tasks involving direct care in support of, and supervised by, a senior HCSW and / or a registered nurse.

Tasks incorporated into the nursing function within the post must be performed at the determined standard which shall be maintained and monitored.

To adhere to the Hospice Philosophy of ensuring the optimum quality of life for all patients.

Duties & Responsibilities:

1. To perform aspects of physical care of patients as directed.

2. To observe and report any change in patients condition to the appropriate healthcare professional.

3. To report any accident, involving patients, visitors or staff to the appropriate healthcare professional.

4. To answer the telephone, take and transmit messages and perform general duties as directed.

5. To work within the guidelines of the Douglas Macmillan Hospice policies and procedures.

6. To comply with statutory/Department of Health Directives.

7. To deliver patient care in accordance with the care plan and ensure accurate and up to date documentation is maintained.

8. To maintain a caring environment by offering support to the patient and their family.

9. To establish and maintain good relationships with the patient, carers and all healthcare professionals.

10. To identify personal training needs and participate in relevant In Service education programmes in order to maintain an up to date level of professional knowledge and skill and demonstrate through competencies.

11. To ensure patient confidentiality is maintained at all times and information obtained during the course of employment is not released to anyone other than those acting in an official capacity.

12. To maintain a high standard of professionalism at all times.

Secondary Duties & Responsibilities:

1. To provide patient centred, enablement focused support to each individual, supporting them to achieve their goals and engage in a treatment/support programme to work towards mutually agreed goals with particular emphasis on adaptation to illness, and developing self management strategies

2. To work as an integral part of the multidisciplinary team, ensuring that the needs of patients and carers are identified within a holistic framework, fostering an interdisciplinary approach to rehabilitation

3. Attend mandatory training on principles and core elements Rehabilitative palliative care

4. Provide evidence of Rehabilitative Palliative Care practice in appraisal, relevant to role & responsibilities

Person Specification

Qualifications

Essential

  • - GCSE Level (A C or 4 9) in English and Maths or equivalent
  • - NVQ or QCF level 2 in Direct Care / Health and Social Care

Desirable

  • - NVQ or QCF level 3 in Direct Care / Health and Social Care

Skills & Knowledge

Essential

  • - IT skills including Microsoft Office Suite (Word, Excel and Outlook)
  • - Ability to communicate well
  • - Ability to carry out aspects of physical care under direct supervision
  • - Ability to observe changes and report

Desirable

  • - Evidence of Palliative End of Life Training

Aptitudes & Attributes

Essential

  • - Have an excellent face to face & telephone manner
  • - Ability to relate to the multi-disciplinary team within the hospice.
  • - To display a caring disposition

Other Job Requirements

Essential

  • - Due to the nature of the workplace, unless you are medically exempt, a Covid vaccine is necessary for all new starters. You will be required to provide proof of your vaccine status upon successful offer of employment as part of the pre-employment checks. (for more information please contact the HR Team)
  • - Dress in a manner that conforms to accepted formal codes of business dress
  • - Flexible working to meet shift requirements
  • - Able to meet the requirement of the job role

Experience

Essential

  • - Experience within a nursing environment

Desirable

  • - Experience of caring for people with palliative care needs
Person Specification

Qualifications

Essential

  • - GCSE Level (A C or 4 9) in English and Maths or equivalent
  • - NVQ or QCF level 2 in Direct Care / Health and Social Care

Desirable

  • - NVQ or QCF level 3 in Direct Care / Health and Social Care

Skills & Knowledge

Essential

  • - IT skills including Microsoft Office Suite (Word, Excel and Outlook)
  • - Ability to communicate well
  • - Ability to carry out aspects of physical care under direct supervision
  • - Ability to observe changes and report

Desirable

  • - Evidence of Palliative End of Life Training

Aptitudes & Attributes

Essential

  • - Have an excellent face to face & telephone manner
  • - Ability to relate to the multi-disciplinary team within the hospice.
  • - To display a caring disposition

Other Job Requirements

Essential

  • - Due to the nature of the workplace, unless you are medically exempt, a Covid vaccine is necessary for all new starters. You will be required to provide proof of your vaccine status upon successful offer of employment as part of the pre-employment checks. (for more information please contact the HR Team)
  • - Dress in a manner that conforms to accepted formal codes of business dress
  • - Flexible working to meet shift requirements
  • - Able to meet the requirement of the job role

Experience

Essential

  • - Experience within a nursing environment

Desirable

  • - Experience of caring for people with palliative care needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Douglas Macmillan Hospice

Address

Barlaston Road

Stoke-on-Trent

Staffs

ST3 3NZ


Employer's website

https://www.dmhospice.org.uk/ (Opens in a new tab)


Employer details

Employer name

Douglas Macmillan Hospice

Address

Barlaston Road

Stoke-on-Trent

Staffs

ST3 3NZ


Employer's website

https://www.dmhospice.org.uk/ (Opens in a new tab)


For questions about the job, contact:

Joe Potts/Leanne Chambers

joepotts@dmhospice.org.uk

01782344300

Date posted

25 July 2022

Pay scheme

Other

Salary

£10 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0303-753

Job locations

Barlaston Road

Stoke-on-Trent

Staffs

ST3 3NZ


Supporting documents