Job summary
Do you want to join a Hospice who are part of the
Sunday Times Top 100 Not for Profit Organisations?
A growing hospice who have just united with a
childrens hospice!
We are a local, independent Hospice whose values of
Compassion, Accountability,Respect and Excellence are at the heart of all that we
do.
We have a fantastic new opportunity for a Senior IT
Support Engineer to join our IT Team.
Working within a team of 5 you will
provide you will help to keep our systems running, working between two main
Hospice sites and a number of retail outlets across Stoke-on-Trent.
Main duties of the job
We are looking for a Senior IT Support Engineer who
will provide Hospice wide 3rd line type support to our users and to
manage the internal Hospice IT systems.
They should be a responsive, highly productive individual who can work
alongside other members of the team as well as our users and suppliers to
ensure the continued operations of the Hospice IT department. This is a hands on role covering multiple
sites.
Have you?
Excellent working
knowledge of Windows, CISCO technology and VMWare?
Knowledge/experience
of PCIDSS compliance?
5 years
experience in an IT role?
Degree level or
relevant professional qualifications?
The ability to
explain technical matters to non-technical people?
Can you?
Maintain &
monitor networking, security & IT systems?
Provide 3rd
line support to our Hospice staff?
Produce high
level reports on a range of systems?
Work with
consultants & service providers to deliver and maintain IT services?
Drive and have a
flexible approach to work?
About us
Dougie Mac is an open-culture
organisation, underpinned by clear strategic aims, vision and values. The
Hospices many different services provide patients, their families and carers,
with physical, emotional, social, psychological and spiritual support ensuring
that all are supported as they face death, dying and loss.
The Hospice offers a competitive salary
and benefits package, including a contributory pension scheme, generous holiday
allowance, funded study, free parking, Paycare and much more.
Job description
Job responsibilities
Duties &
Responsibilities:
1.
Responsibility for the resolution of IT and
Communications systems Helpdesk issues in a timely manner.
2.
Network management of the Hospices computer
network in conjunction with the IT Manager.
3.
Management and development of the Hospice
VMware server and storage systems.
4.
Management and development of the Hospice Dell
Avamar and Data Domain devices.
5.
Assisting the IT Manager in the development
and implementation of the Hospices Communications and Security systems.
6.
Deputise in the absence of the Head of IT
7.
Rolling out of new hardware systems.
8.
Rolling out of new software systems.
9.
Managing upgrades to hardware and software
systems.
10.
Ensure all onsite support agreements are
current and valid for both software and hardware systems.
11.
Provide end user training and training
materials on specific applications.
12.
Assist in the sourcing of hardware, software
and other related products.
13.
Develop relationships with suppliers, and 3rd
party support companies.
14.
Be Hands On in the department with all
aspects of the IT department function.
15.
Work flexibly to suit the needs of the team
and the Hospice.
16.
Identify personal development needs and the
means by which these may be achieved.
Job description
Job responsibilities
Duties &
Responsibilities:
1.
Responsibility for the resolution of IT and
Communications systems Helpdesk issues in a timely manner.
2.
Network management of the Hospices computer
network in conjunction with the IT Manager.
3.
Management and development of the Hospice
VMware server and storage systems.
4.
Management and development of the Hospice Dell
Avamar and Data Domain devices.
5.
Assisting the IT Manager in the development
and implementation of the Hospices Communications and Security systems.
6.
Deputise in the absence of the Head of IT
7.
Rolling out of new hardware systems.
8.
Rolling out of new software systems.
9.
Managing upgrades to hardware and software
systems.
10.
Ensure all onsite support agreements are
current and valid for both software and hardware systems.
11.
Provide end user training and training
materials on specific applications.
12.
Assist in the sourcing of hardware, software
and other related products.
13.
Develop relationships with suppliers, and 3rd
party support companies.
14.
Be Hands On in the department with all
aspects of the IT department function.
15.
Work flexibly to suit the needs of the team
and the Hospice.
16.
Identify personal development needs and the
means by which these may be achieved.
Person Specification
Skills & Knowledge
Essential
- - Knowledge of legislation as it effects own area
- - Knowledge and demonstrates ability of using all Microsoft IT packages.
- - Effective customer care skills, including how to understand, deliver and manage customer expectations.
- - Strong analytical and problem solving skills.
- - Excellent time management skills.
- - Excellent interpersonal skills.
- - Microsoft, Cisco, VMware knowledge
- - Image and file level backup systems knowledge
- - IT systems security knowledge and practice
- - Written report writing experience
Desirable
- - Experience of Cisco routing and switching
- - Experience of VMware Vsans, Vcentre, Vsphere
- - Firewall and VPN experience with any vendor
- - Knowledge of HSCN and NHS IT systems and infrastructure
- - PCI DSS assessment experience
- - GDPR and data security knowledge
Aptitudes & Attributes & Other Requirement
Essential
- - Have an excellent face to face & telephone manner
- - Friendly with a professional approach
- - Self motivated and have initiative.
- - Excellent communication skills (written and verbal)
- - Resourceful and creative.
- - Ability to relate to the multi-disciplinary team in the hospice.
- - A high level of accuracy and attention to detail are absolutely essential to the role.
- - Ability to prioritise tasks, appropriately delegate and manage time effectively.
- - Dress in a manner that conforms to accepted formal codes of business dress
- - Flexible working to meet shift requirements
- - Ability to travel independently throughout the locality with access to suitable vehicle for business purposes.
- - Able to meet the requirement of the job role
- - Prepared to undertake training and development as required, particularly with the introduction of new technologies
Qualifications
Essential
- - Educated to level 6 below (degree) or 5 years relevant experience in a similar role.
Desirable
- - Vendor Specific Qualifications or Training
- Educated to degree level
Experience
Essential
- - Experience in a 2nd line or 3rd line role
Desirable
- - Involvement with Windows, Cisco, VMware.
- - Experience of Cloud and hybrid systems.
- - Office 365 / Azure knowledge.
Person Specification
Skills & Knowledge
Essential
- - Knowledge of legislation as it effects own area
- - Knowledge and demonstrates ability of using all Microsoft IT packages.
- - Effective customer care skills, including how to understand, deliver and manage customer expectations.
- - Strong analytical and problem solving skills.
- - Excellent time management skills.
- - Excellent interpersonal skills.
- - Microsoft, Cisco, VMware knowledge
- - Image and file level backup systems knowledge
- - IT systems security knowledge and practice
- - Written report writing experience
Desirable
- - Experience of Cisco routing and switching
- - Experience of VMware Vsans, Vcentre, Vsphere
- - Firewall and VPN experience with any vendor
- - Knowledge of HSCN and NHS IT systems and infrastructure
- - PCI DSS assessment experience
- - GDPR and data security knowledge
Aptitudes & Attributes & Other Requirement
Essential
- - Have an excellent face to face & telephone manner
- - Friendly with a professional approach
- - Self motivated and have initiative.
- - Excellent communication skills (written and verbal)
- - Resourceful and creative.
- - Ability to relate to the multi-disciplinary team in the hospice.
- - A high level of accuracy and attention to detail are absolutely essential to the role.
- - Ability to prioritise tasks, appropriately delegate and manage time effectively.
- - Dress in a manner that conforms to accepted formal codes of business dress
- - Flexible working to meet shift requirements
- - Ability to travel independently throughout the locality with access to suitable vehicle for business purposes.
- - Able to meet the requirement of the job role
- - Prepared to undertake training and development as required, particularly with the introduction of new technologies
Qualifications
Essential
- - Educated to level 6 below (degree) or 5 years relevant experience in a similar role.
Desirable
- - Vendor Specific Qualifications or Training
- Educated to degree level
Experience
Essential
- - Experience in a 2nd line or 3rd line role
Desirable
- - Involvement with Windows, Cisco, VMware.
- - Experience of Cloud and hybrid systems.
- - Office 365 / Azure knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
