Senior Fundraiser

Douglas Macmillan Hospice

Information:

This job is now closed

Job summary

Dougie Mac is looking for a Senior Business & Community Fundraiser to join its busy fundraising team. Having recently amalgamated The Donna Louise Trust into our existing adult hospice, fundraising will be increasingly important to the success of our portfolio of care which now includes providing care services across two sites and within the community to children, young adults and adults.

Joining at this hugely exciting time, you will manage business and community based fundraising relationships and activities within a specified geographical catchment area. With the aim to nurture existing relationships and develop new support this role will bolster income objectives and income growth. You will also be responsible for leading on a number of fundraising events, providing an excellent supporter journey and working hard to maintain longevity and retention of donors. You will be part of a small team who all share the same vision that aligns with the objectives for income achievement.

Main duties of the job

The right candidate will possess excellent communication and organisational skills, a motivation for achieving pre-determined targets with the ability to understand the needs of our supporters and adapting asks and supporter care journeys accordingly. We are looking for somebody with a proactive, can do attitude with passion and enthusiasm to drive our fundraising opportunities forward.

If you have the desire to succeed and transferable skills to become a Dougie Mac Fundraiser then we would love to hear from you.

About us

Dougie Mac is an open-culture organisation, underpinned by clear strategic aims, vision and values. The Hospices many different services provide patients, their families and carers, with physical, emotional, social, psychological and spiritual support ensuring that all are supported as they face death, dying and loss.

Youll be part of a dedicated team who are committed to building solid donor relationships to deliver the income required to support the running costs of our excellent care services. Youll be supported in your role to develop your skills and those of the people you work with. Staff at Dougie Mac are well-motivated, with professional development pathways, and given opportunities to be reflective in their roles through supervision, reflective practice and supportive line management.

The Hospice offers a competitive salary and benefits package, including a contributory pension scheme, generous holiday allowance, funded study, free parking, Paycare and much more.

Date posted

16 April 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

B0303-21-6928

Job locations

Barlaston Road

Stoke-on-Trent

Staffs

ST3 3NZ


Job description

Job responsibilities

Department Function:

The Fundraising Team is responsible for maximising income generating opportunities by facilitating relationships with businesses, schools & individual supporters across the community, engendering donations & ensuring strong supporter care with the aim to maximise support across all Income Generation streams. In addition; the team is responsible for the organisation & delivery of a portfolio of business & community fundraising events & campaigns.

Job Summary:

Responsible for the achievement of fundraising goals & objectives within a given regional area of the Dougie Macs catchment area. Responsibilities include planning, organising & marketing all aspects of fundraising projects in line with the Hospices Fundraising strategy & vision. The post holder will work to raise money at an agreed return on investment, ensuring the quality of donor relationships are at the highest possible levels, whilst maximising every fundraising opportunity from all types of existing & potential new donors.

Duties & Responsibilities:

1. Working both onsite and out in the community; facilitate approaches from all businesses, individuals & schools within a given regional area where an intention to raise money for the hospice is made, providing an excellent donor experience that delivers high end results.

2. Develop & maintain an in-depth knowledge of the allocated regional fundraising area, including the businesses, schools & community activities within the region.

3. Research & develop new support from businesses, individuals & schools within the region. Encourage businesses & schools to choose Dougie Mac as their Charity of the Year.

4. Maintain relationships within businesses & schools & with their decision makers to ensure participation & engagement levels both from the business & via staff/pupil engagement is at maximum capacity.

5. Ensure quality donor relationships are established & maintained to the benefit of the hospice and to the satisfaction of the donor(s), ensuring that our portfolio of fundraising products are promoted effectively & that KPIs set by the Head of Fundraising & Lottery for our fundraising products are achieved.

6. Guide & advise businesses, individuals & school supporters to engage in fundraising activities using our portfolio of fundraising products. Also utilise & consider all income generation offers such as payroll giving, Dougie Banks, lottery products, stock for our retail shops (not an exhaustive list).

7. Project manage agreed fundraising events, campaigns and initiatives to generate income for Dougie Mac. Ensuring delivery of the agreed annual budget as a minimum & wherever possible exceed & create opportunities for year on year growth.

8. This will necessitate the planning of the event/campaign, recruitment of participants, securing sponsorship, securing non-monetary gifts/service & attending the event where appropriate.

9. Ensure all relevant on the day plans for fundraising events are in place, including risk assessments, management of staff & volunteers as well as well-defined staff & volunteer roles & briefings.

10. Use project planner templates to support the organisation of events & campaigns, using a methodical approach to all tasks that need to be achieved to ensure the success of each fundraising activity.

11. Responsible for raising funds by recruiting, inspiring & developing support for the hospice through sports & challenge fundraising activities such as London Marathon, Potters Arf, Wing Walks, Sky Dives etc.

12. Assist the Supporter Hub with the retention of the number of collection tin sites within the regional area & identify new outlets where collection tins can be placed. Undertake emergency collection tin visits as advised by the Supporter Hub (when the collection tin volunteer is not available) & seek opportunities where appropriate to bring in full/near full collection tins & issue replacement tins.

13. Monitor & evaluate both the financial & overall performance of income streams against targets & take recovery & remedial action as appropriate. Undertake analysis & research to assist with decision-making & improve working practices.

14. Responsible for production & distribution of required fundraising marketing materials to promote fundraising initiatives. Ensure all materials used; both traditional & digital are correct & conform to internal brand guidelines & content standards as well as meeting external legal requirements. Ensure the most competitive price for printed items, ensuring hospice policies & procedures regarding procurement are adhered to at all times.

15. Ensure collaborative working within internal departments to include the generation of leads, maximising promotion opportunities & maintain an integrated & well-organised approach.

16. Deal with interruptions to a daily work programme arising from visits, telephone calls & emails to the fundraising department, ensuring that deadlines are met; donor/volunteer expectations are managed & income is raised to the time expended is appropriate.

17. From time to time, the need may arise to speak in public, representing the hospice & address groups of people as an integral part of the role, off site & outside normal working hours.

18. Maintain comprehensive supporter records using our in-house supporter database, using the database effectively for the purpose of analysis. Keeping stand alone spreadsheets & personal records are not acceptable practice.

19. Utilise the skills & services of our Supporter Hub who are available to provide administrative support to all of our fundraising initiatives.

20. Promote Gift Aid as an additional source of revenue both face to face & over the telephone ensuring all processes are adhered to & that Gift Aid opportunities are maximised at all times.

21. Receive & record donations & gifts (monetary & non-monetary) & adhere to procedures, ensuring the issue of a receipt & the safe provision of money etc. Also to record outcomes on the hospice data management system Donorflex & update procedural logs. Ensure safe transit of the donations to the relevant department.

22. Adhere to GDPR & other data management compliance across all relevant activity & be knowledgeable of sector regulations & legal requirements. Always promote fundraising in ways that are legal, open, honest & respectful.

23. Utilise & motivate volunteers who assist the Fundraising Team to best effect, to achieve goals & objectives & to support minimising expenditure to have maximum impact on surplus income.

24. Use Hospice Ambassadors wherever possible to support donor relationships, specifically to attend fundraising activities and cheque presentations.

Job description

Job responsibilities

Department Function:

The Fundraising Team is responsible for maximising income generating opportunities by facilitating relationships with businesses, schools & individual supporters across the community, engendering donations & ensuring strong supporter care with the aim to maximise support across all Income Generation streams. In addition; the team is responsible for the organisation & delivery of a portfolio of business & community fundraising events & campaigns.

Job Summary:

Responsible for the achievement of fundraising goals & objectives within a given regional area of the Dougie Macs catchment area. Responsibilities include planning, organising & marketing all aspects of fundraising projects in line with the Hospices Fundraising strategy & vision. The post holder will work to raise money at an agreed return on investment, ensuring the quality of donor relationships are at the highest possible levels, whilst maximising every fundraising opportunity from all types of existing & potential new donors.

Duties & Responsibilities:

1. Working both onsite and out in the community; facilitate approaches from all businesses, individuals & schools within a given regional area where an intention to raise money for the hospice is made, providing an excellent donor experience that delivers high end results.

2. Develop & maintain an in-depth knowledge of the allocated regional fundraising area, including the businesses, schools & community activities within the region.

3. Research & develop new support from businesses, individuals & schools within the region. Encourage businesses & schools to choose Dougie Mac as their Charity of the Year.

4. Maintain relationships within businesses & schools & with their decision makers to ensure participation & engagement levels both from the business & via staff/pupil engagement is at maximum capacity.

5. Ensure quality donor relationships are established & maintained to the benefit of the hospice and to the satisfaction of the donor(s), ensuring that our portfolio of fundraising products are promoted effectively & that KPIs set by the Head of Fundraising & Lottery for our fundraising products are achieved.

6. Guide & advise businesses, individuals & school supporters to engage in fundraising activities using our portfolio of fundraising products. Also utilise & consider all income generation offers such as payroll giving, Dougie Banks, lottery products, stock for our retail shops (not an exhaustive list).

7. Project manage agreed fundraising events, campaigns and initiatives to generate income for Dougie Mac. Ensuring delivery of the agreed annual budget as a minimum & wherever possible exceed & create opportunities for year on year growth.

8. This will necessitate the planning of the event/campaign, recruitment of participants, securing sponsorship, securing non-monetary gifts/service & attending the event where appropriate.

9. Ensure all relevant on the day plans for fundraising events are in place, including risk assessments, management of staff & volunteers as well as well-defined staff & volunteer roles & briefings.

10. Use project planner templates to support the organisation of events & campaigns, using a methodical approach to all tasks that need to be achieved to ensure the success of each fundraising activity.

11. Responsible for raising funds by recruiting, inspiring & developing support for the hospice through sports & challenge fundraising activities such as London Marathon, Potters Arf, Wing Walks, Sky Dives etc.

12. Assist the Supporter Hub with the retention of the number of collection tin sites within the regional area & identify new outlets where collection tins can be placed. Undertake emergency collection tin visits as advised by the Supporter Hub (when the collection tin volunteer is not available) & seek opportunities where appropriate to bring in full/near full collection tins & issue replacement tins.

13. Monitor & evaluate both the financial & overall performance of income streams against targets & take recovery & remedial action as appropriate. Undertake analysis & research to assist with decision-making & improve working practices.

14. Responsible for production & distribution of required fundraising marketing materials to promote fundraising initiatives. Ensure all materials used; both traditional & digital are correct & conform to internal brand guidelines & content standards as well as meeting external legal requirements. Ensure the most competitive price for printed items, ensuring hospice policies & procedures regarding procurement are adhered to at all times.

15. Ensure collaborative working within internal departments to include the generation of leads, maximising promotion opportunities & maintain an integrated & well-organised approach.

16. Deal with interruptions to a daily work programme arising from visits, telephone calls & emails to the fundraising department, ensuring that deadlines are met; donor/volunteer expectations are managed & income is raised to the time expended is appropriate.

17. From time to time, the need may arise to speak in public, representing the hospice & address groups of people as an integral part of the role, off site & outside normal working hours.

18. Maintain comprehensive supporter records using our in-house supporter database, using the database effectively for the purpose of analysis. Keeping stand alone spreadsheets & personal records are not acceptable practice.

19. Utilise the skills & services of our Supporter Hub who are available to provide administrative support to all of our fundraising initiatives.

20. Promote Gift Aid as an additional source of revenue both face to face & over the telephone ensuring all processes are adhered to & that Gift Aid opportunities are maximised at all times.

21. Receive & record donations & gifts (monetary & non-monetary) & adhere to procedures, ensuring the issue of a receipt & the safe provision of money etc. Also to record outcomes on the hospice data management system Donorflex & update procedural logs. Ensure safe transit of the donations to the relevant department.

22. Adhere to GDPR & other data management compliance across all relevant activity & be knowledgeable of sector regulations & legal requirements. Always promote fundraising in ways that are legal, open, honest & respectful.

23. Utilise & motivate volunteers who assist the Fundraising Team to best effect, to achieve goals & objectives & to support minimising expenditure to have maximum impact on surplus income.

24. Use Hospice Ambassadors wherever possible to support donor relationships, specifically to attend fundraising activities and cheque presentations.

Person Specification

Qualifications

Essential

  • - Educated to GCSE/ A level/NVQ 4.

Desirable

  • - Education to degree level in sales/marketing/business or equivalent.
  • Certificate in Fundraising or equivalent

Experience

Essential

  • - Significant marketing / income generation experience involving a range of direct marketing techniques & channels i.e: direct mail, email, telephone.
  • - Experience of developing & monitoring KPIs & reallocating resources to maximise impact.
  • - Experience in managing key external relationships.
  • - Experience of providing excellent customer service to members of the public.
  • - Flexible approach to change, innovation & progress in the work environment.
  • - Demonstrate experience of being creative & highly resilient.
  • - Substantial previous experience of administration within a busy professional office environment.
  • - Used to adopting a professional, confident & compassionate approach.

Desirable

  • - Experience of leading a team of individuals &/or volunteers.
  • - Experience operating in a mutli-disciplinary environment.

Skills & Knowledge

Essential

  • Proven teamwork & decision making skills.
  • - Excellent knowledge of the principles & methods for community & business fundraising supported by practical experience.
  • - Knowledge of statistical reporting & producing reports.
  • - Ability to prioritise workload to meet KPIs.
  • - Excellent written & presentation skills, to prepare & present high impact proposals & to correspond professionally.
  • - Professional approach with excellent formal & informal oral communication skills.
  • - Ability to communicate positively with supporters, initiating & developing relationships with a variety of different people.
  • - Sound knowledge & regularly use IT systems i.e: Microsoft Outlook, Word & Excel.
  • - Knowledge & experience of using an in-house database which administers income/customer records.
  • - High standard of numeracy skills.
  • & colleagues by telephone, e-mail & letter.
  • - Excellent time management skills, delegate & manage time effectively.
  • - Excellent interpersonal skills.

Desirable

  • - Knowledge of legislation & Fundraising codes of practice.
  • - Knowledge of fundraising operational procedures (health & safety, finance etc)
  • - Knowledge of mechanics of voluntary income generation.
  • - Knowledge of Donorflex database.
  • Knowledge of volunteer management supported by practical experience.
  • - Advanced Microsoft Excel skills

Aptitudes & Attributes & Other Requirement

Essential

  • - An awareness of & interest in the work of Dougie Mac & understanding the principles of participation.
  • - Confident in asking for support from members of the public & businesses
  • -Motivated to continually monitor & improve working practices to meet targets.
  • - Self motivated & able to work on own initiative.
  • - Deal with difficult situations effectively.
  • - Ability to relate to the multi-disciplinary team at the hospice.
  • - A high level of accuracy & attention to detail are absolutely essential to the role.
  • - Flexible, positive & determined to succeed.
  • - With the ability to overcome challenges.
  • - Work under pressure to achieve organisational deadlines.
  • -Conform to accepted formal codes of business dress.
  • - Hold a current driving licence & daily access to a vehicle.
  • - Have a flexible approach to hours & days of work, willing to work some weekends & anti social hours on occasions.
  • - Willing to undertake training & development when required.

Desirable

  • Experience of working with Trustees & Volunteers.
Person Specification

Qualifications

Essential

  • - Educated to GCSE/ A level/NVQ 4.

Desirable

  • - Education to degree level in sales/marketing/business or equivalent.
  • Certificate in Fundraising or equivalent

Experience

Essential

  • - Significant marketing / income generation experience involving a range of direct marketing techniques & channels i.e: direct mail, email, telephone.
  • - Experience of developing & monitoring KPIs & reallocating resources to maximise impact.
  • - Experience in managing key external relationships.
  • - Experience of providing excellent customer service to members of the public.
  • - Flexible approach to change, innovation & progress in the work environment.
  • - Demonstrate experience of being creative & highly resilient.
  • - Substantial previous experience of administration within a busy professional office environment.
  • - Used to adopting a professional, confident & compassionate approach.

Desirable

  • - Experience of leading a team of individuals &/or volunteers.
  • - Experience operating in a mutli-disciplinary environment.

Skills & Knowledge

Essential

  • Proven teamwork & decision making skills.
  • - Excellent knowledge of the principles & methods for community & business fundraising supported by practical experience.
  • - Knowledge of statistical reporting & producing reports.
  • - Ability to prioritise workload to meet KPIs.
  • - Excellent written & presentation skills, to prepare & present high impact proposals & to correspond professionally.
  • - Professional approach with excellent formal & informal oral communication skills.
  • - Ability to communicate positively with supporters, initiating & developing relationships with a variety of different people.
  • - Sound knowledge & regularly use IT systems i.e: Microsoft Outlook, Word & Excel.
  • - Knowledge & experience of using an in-house database which administers income/customer records.
  • - High standard of numeracy skills.
  • & colleagues by telephone, e-mail & letter.
  • - Excellent time management skills, delegate & manage time effectively.
  • - Excellent interpersonal skills.

Desirable

  • - Knowledge of legislation & Fundraising codes of practice.
  • - Knowledge of fundraising operational procedures (health & safety, finance etc)
  • - Knowledge of mechanics of voluntary income generation.
  • - Knowledge of Donorflex database.
  • Knowledge of volunteer management supported by practical experience.
  • - Advanced Microsoft Excel skills

Aptitudes & Attributes & Other Requirement

Essential

  • - An awareness of & interest in the work of Dougie Mac & understanding the principles of participation.
  • - Confident in asking for support from members of the public & businesses
  • -Motivated to continually monitor & improve working practices to meet targets.
  • - Self motivated & able to work on own initiative.
  • - Deal with difficult situations effectively.
  • - Ability to relate to the multi-disciplinary team at the hospice.
  • - A high level of accuracy & attention to detail are absolutely essential to the role.
  • - Flexible, positive & determined to succeed.
  • - With the ability to overcome challenges.
  • - Work under pressure to achieve organisational deadlines.
  • -Conform to accepted formal codes of business dress.
  • - Hold a current driving licence & daily access to a vehicle.
  • - Have a flexible approach to hours & days of work, willing to work some weekends & anti social hours on occasions.
  • - Willing to undertake training & development when required.

Desirable

  • Experience of working with Trustees & Volunteers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Douglas Macmillan Hospice

Address

Barlaston Road

Stoke-on-Trent

Staffs

ST3 3NZ


Employer's website

https://www.dmhospice.org.uk/ (Opens in a new tab)

Employer details

Employer name

Douglas Macmillan Hospice

Address

Barlaston Road

Stoke-on-Trent

Staffs

ST3 3NZ


Employer's website

https://www.dmhospice.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Head of Lottery & Fundraising

Donna Adams

applynow@dmhospice.org.uk

01782344300

Date posted

16 April 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

B0303-21-6928

Job locations

Barlaston Road

Stoke-on-Trent

Staffs

ST3 3NZ


Supporting documents

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