Team Leader

Douglas Macmillan Hospice


This job is now closed

Job overview

Dougie Mac (now united with Donna Louise Trust) are currently looking to recruit a Team Leader for our Childrens Hospice, who share our passion in providing excellent, personalised and compassionate care to children and their families. Applicants must be a Registered Childrens Nurse or a Learning Disability Nurse with experience of working with children.

At Dougie Mac our vision is to be admired as a centre of excellence for palliative and end of life care. Our many different services provide children, their families and carers, with physical, emotional, social, psychological and spiritual support, at home, or here at the Hospice.

Main duties of the job

The right candidate will possess excellent communication and organisational skills, a motivation for continual learning and sharing of knowledge, with the drive to ensure our patients receive the highest possible standard of care. You will work as part of a supportive multidisciplinary team where opportunities exist to develop palliative care expertise and undertake funded degree or masters level study after 6 months.

This role will be full time/part time. Please state your preference on your application. Please read the job description (below) for further details.

If you would you like to be part of our friendly, supportive team delivering high standards of specialist palliative care which endeavours to go the extra mile in supporting our patients and their families, then we would love to hear from you.

About us

Dougie Mac is an open-culture organisation, underpinned by clear strategic aims, vision and values. The Hospices many different services provide patients, their families and carers, with physical, emotional, social, psychological and spiritual support ensuring that all are supported as they face death, dying and loss.

By joining Dougie Mac, youll be part of a dedicated team of professionals who are committed to delivering person-led, responsive and cost effective services of the highest quality. And youll be supported in your role to develop your skills and those of the people you work with. Staff at Dougie Mac are well-motivated, with professional development pathways, and given opportunities to be reflective in their roles through supervision, reflective practice and supportive line management.

The Hospice offers a competitive salary and benefits package, including a contributory pension scheme, generous holiday allowance, funded study, free parking, Paycare and much more.

Job description

Job responsibilities

Job Summary:

To work as part of the Integrated Care team, managing and leading a skill mix team of nursing and support staff in order to provide care to children, young people and their families.

Duties & Responsibilities:

Responsibility for Staff

Line management responsibility for a skill mixed team

To manage staffing levels, skill mix and patterns of working, ensuring that service provision is appropriate, safe and flexible to the needs of the children and families.

To ensure that all staff have a set of objectives identified and receive on-going performance review appraisal and a personal development plan.

Recruitment and selection of new staff, ensuring all new staff receive an appropriate induction package and allocation of a mentor.

To implement systems to encourage reflective practice and clinical supervision opportunities

Work in clinical practice alongside staff acting as a role model to support, supervise and assess training and development needs

Responsibility for Patient Care

Ensure that staff with appropriate skills, knowledge and experience are on duty to meet the needs of the children and families

Ensure that accurate nursing/ care records are maintained for all children, young people and families

Provide information for children, young people and families, giving clear on-going information as the childs illness progresses, ensuring that parents are facilitated to maintain control and make informed decisions relating to the care of their child.

Develop and implement systems that ensure effective day-to-day communication in respect of childrens and young peoples health and care management with parents/carers.

Contribute to the protection of children at risk in accordance with the area safeguarding procedures.

To act as an advocate for the child and family.

Responsibility for Resources

Observe a personal duty of care when using equipment.

Be responsible for the safe and effective use of equipment, ensuring all equipment used is safe, maintained and in good working order, and only used for the purpose for which it is designed.

Responsible for the staffing levels maintenance of annual leave records, enhancement sheets and health monitoring forms.

To ensure that hospice resources and facilities are used to maximum effect by managing the allocation of care activities.

Service Responsibilities

Attend and contribute to meetings appropriate to role and on behalf of Head of Childrens and Young Adult Services when required.

To be involved in the development, implementation and evaluation of service developments and implement changes to established practices and/or policies

To participate in clinical governance activities, leading on delegated areas of responsibility.

To work towards the achievement of service objectives

Participate in the design and delivery of training and education programs.

Deputise for Head of Childrens and Young Adult Services in their absence

To support the Head of Childrens and Young Adult Services in ensuring the hospice is fully compliant with the regulatory requirements of the Care Quality Commission (CQC)

Ensure practice is clinically effective and evidence based

Contribute to the development and provision of a safe, effective and efficient service

To act as a professional resource for other members of the multi-disciplinary team, parents and carers.

To undertake agreed projects using own initiative where necessary.

To promote the philosophy of the Douglas MacMillan Hospice beyond the establishment.

To act at all times with the highest possible standards of integrity and professionalism, acting as a positive role model inside the organisation and an effective ambassador externally

Professional Responsibilities

To comply with the NMC code of conduct at all times

To be responsible for own professional development

Training and Education

To attend staff development programmes, training courses and study days as deemed necessary by the relevant Director.

To take personal responsibility for attendance at mandatory training,

To take personal responsibility for ensuring all competency assessments are completed and reassessed on an annual basis if applicable to role

To take personal responsibility for identifying any gaps in knowledge / skills and taking appropriate action to rectify this

Communications and Working Relationships

The post holder is expected to foster excellent working relationships with all service recipients, staff, visitors, volunteers and donors. In particular they are expected to deal sensitively with all children, young people and families with whom they come into contact.

To act at all times in a professional manner, respecting the need of colleagues and co-operating to maintain a harmonious working environment.

Dougie Mac Values:

Our mission is to deliver excellent CARE to people approaching end of life.

Compassion - Working together by considering the views of others, understanding the challenges they face and providing support.

Accountability - Takes personal responsibility for our actions, owning our decisions and behaviours.

Respect - Always trusting, listening and challenging each other. Understanding that we are at our best as individuals whilst working as a team.

Excellence - Embracing excellence by empowering and motivating each other to be the best that we can be.

Standard Requirements of all Dougie Mac Staff:

To be flexible and adapt to the needs of the department and your team

To maintain strict confidentiality and adhere to data protection policies at all times.

To observe and maintain security procedures.

Exercise responsible stewardship of hospices resources at all times.

Attendance at meetings events and activities may require the post holder to work beyond the normal hours / days of work quite regularly flexibility is essential.

To have an understanding and demonstrate regard for the Hospice philosophy and its functions.

Travel in the Stoke on Trent / North Staffordshire area, and on occasions within the UK, to attend participate in training and personal development opportunities, using own vehicle or public transport, for which expenses will be met in line with policies in the staff handbook.

To maintain an effective and collaborative working relationship with other members of staff and volunteers.

Conform to conventional standards of business dress when representing the hospice.

To accept temporary redeployment within any part of the hospice should the need arise and to ensure hospice goals and objectives are met.

Safeguarding is everyones responsibility. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an employee, you are expected to follow the Hospices Safeguarding Policies and report any concerns in accordance with those policies.

Safety Health Environment (SHE):

All employees must familiarise themselves with the Hospice Safety Health Environment (SHE) policies, processes and procedures and act in accordance with them at all times. Employees must ensure that they conduct themselves in a manner which does not endanger their own health and safety or that of others.

All employees have a duty of care to promptly report any near misses, dangerous occurrences or accidents whilst at work in line with the relevant Safety Health Environment procedures

All employees should attend mandatory Safety Health Environment training sessions annually/periodically for defined activities etc and ensure that they follow the processes and procedures as outlined in the training

Any breaches of the Safety Health Environment Health standards will be dealt with under the DMH disciplinary procedure.


The hospice expects all staff to work to the highest standards. The quality of care provided by every member of staff is paramount.

All employees must

familiarise themselves with the policies and procedures relevant to their role.

ensure that they are competent to carry out their role.

All employees are responsible for the management of risk: they must

Attend mandatory training;

Report incidents when things go wrong and provide evidence that they have learnt from the experience;

Record all adverse comment made by patients and their families; as well as customers, donors and the wider public.

Raise concerns when they see any unsafe practice within your place of work.

This job description is intended to be the main guide to the principle duties and responsibilities of the post. It should not be seen as an exhaustive, inflexible document. The employee shares with the employer the responsibility to suggest amendments as necessary to meet the changing needs of the hospice and department.

Person Specification

Skills & Knowledge


  • - Awareness of Equality & Valuing Diversity Principles.
  • - Understanding of Confidentiality & Data Protection Act.
  • - National policies and the wider agenda in relation to children and childrens palliative care
  • - Child Protection, safeguarding, consent knowledge of the principles of clinical governance, research and audit.
  • - A wide-ranging knowledge and understanding of the needs of Children with life limiting conditions and their families and the Services available for them
  • - Knowledge and understanding of Health and Safety at Work.
  • - Knowledge and understanding of the regulatory process for these children and their families.
  • - Expert knowledge and understanding of the clinical needs of Children with life limiting conditions.
  • - Knowledge and understanding of palliative care, loss and bereavement for children.
  • - IT skills including Microsoft Office Suite (Word, Excel, Outlook and Powerpoint)



  • - Excellent communication, listening, presentation and interpersonal skills with a record of achievement in clinical teaching both at the bedside and in more formal settings.
  • - Credible clinical experience, with extensive post qualification experience working with children with life limiting/life threatening conditions in an acute, community, residential or palliative care setting.
  • - Considerable managerial experience with evidence of good leadership and organisational skills and record of success in supervision/line management.
  • - Experience of implementing quality improvements, audits, risk assessments, developing policy
  • - Experience of staff recruitment, supervision, and performance review for a skill mixed team of staff.
  • - Experience of working competently and confidently with IT equipment and databases.
  • - Committed to delivering high standards of evidence based practice.
  • - Professional attitude to work with ability to role model appropriate professional behaviours and boundaries
  • - Flexible; motivated; creative, can do/solution focussed approach.
  • - Committed and confident in sharing own expertise and developing the knowledge and skills of others
  • - Commitment to a family led service with respect for parents as the experts in their childs care and a belief in partnership working.
  • - Ability to prioritise a busy and complex workload and evidence of completing tasks in a timely manner.
  • - Ability to command the confidence and respect of children, families and staff whilst remaining approachable.



  • - Registered Childrens Nurse/ RNCB.
  • - ENB 998 or C&G 7307 or equivalent.
  • - Childrens Palliative Care qualification
  • - Leadership and/ or management training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Douglas Macmillan Hospice


1 Grace Road



Employer's website

Date posted

25 March 2021

Pay scheme



£35,000 to £37,000 a year



Working pattern

Full-time, Part-time

Reference number


Job locations

1 Grace Road



For help with your application, contact:



If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.