Job summary
Dougie Mac are delighted to share
details of our new Volunteer Services Coordinator role following a full review
of our Voluntary Services Team and Dougie Mac. The pandemic meant we had to
pause a number of our volunteer roles but we are now welcoming volunteers back
to both our sites and our shops. We are also taking the opportunity to examine
and refresh each role to ensure it continues to align with department needs,
adds real value and helps us to deliver the Hospice strategy. The Voluntary
Services team provide a supportive environment for our highly valued
volunteers.
Main duties of the job
The Voluntary Services team provide a
supportive environment for our highly valued volunteers. As a key contact
within this team, you will thrive on the challenge of supporting us to create
new volunteer roles that are attractive to a more diverse range of individuals
in order to better engage with our local community and that will also benefit
the Hospice. We are keen to continue our success in attracting volunteers for
both the long and short term looking for a way to give something back to the
local community or gaining a new experience utilising their professional
experience or trying something completely new!
You will be a key member of the team to
help us get these initiatives off the ground and so we are seeking candidates
who have great communication and people skills, a can do attitude, especially
in terms of supporting colleagues with the provision of volunteers and who is
open to new ideas. Good IT skills are essential in this role and you must be confident using social media platforms and a
CRM or volunteer management database. You will have some experience or insight
into volunteering and the differences between volunteers and paid staff.
About us
Dougie Mac is an open-culture
organisation, underpinned by clear strategic aims, vision and values. The
Hospices many different services provide patients, their families and carers,
with physical, emotional, social, psychological and spiritual support ensuring
that all are supported as they face death, dying and loss.
By joining youll be part of
a dedicated team of professionals who are committed to delivering person-led,
responsive and cost effective services of the highest quality. And youll be
supported in your role to develop your skills and those of the people you work
with. Staff at Dougie Mac are well-motivated, with professional development
pathways, and given opportunities to be reflective in their roles through
supervision, reflective practice and supportive line management.
The Hospice offers a competitive salary
and benefits package, including a contributory pension scheme, generous holiday
allowance, funded study, free parking, Paycare and much more.
Job description
Job responsibilities
Volunteers are integral to the effective running of Dougie Mac. All areas both clinical and non-clinical can
flourish and achieve more with the involvement of people from our communities
who are willing to volunteer their time and use their skills, knowledge and
abilities to undertake roles as identified by the Hospice. The function of this
department is to work with all staff within the Hospice, both onsite and in the
shops to identify volunteer roles that can support, enhance and develop the end
of life care we provide and subsequently recruit, induct and develop people to
these roles.
Job Summary:
Under the direction of the Voluntary Services Manager provide a comprehensive service to enable the
recruitment, induction and ongoing development of people in a volunteer
capacity in all areas of the hospice as required.
Demonstrating respect and
an awareness of the importance of the unique contribution a person volunteering
their time, skills, knowledge and abilities is central to undertaking this
role. Uphold a culture that values individuals and their unique worth through
influencing colleagues. The role will be responsible for ensuring volunteers
are utilised within the hospice and monitor the consequential return on
investment. The role will build relationships with volunteers from recruitment
through their entire journey ensuring engagement and retention is at the
forefront of a mutually beneficial relationship.
Job description
Job responsibilities
Volunteers are integral to the effective running of Dougie Mac. All areas both clinical and non-clinical can
flourish and achieve more with the involvement of people from our communities
who are willing to volunteer their time and use their skills, knowledge and
abilities to undertake roles as identified by the Hospice. The function of this
department is to work with all staff within the Hospice, both onsite and in the
shops to identify volunteer roles that can support, enhance and develop the end
of life care we provide and subsequently recruit, induct and develop people to
these roles.
Job Summary:
Under the direction of the Voluntary Services Manager provide a comprehensive service to enable the
recruitment, induction and ongoing development of people in a volunteer
capacity in all areas of the hospice as required.
Demonstrating respect and
an awareness of the importance of the unique contribution a person volunteering
their time, skills, knowledge and abilities is central to undertaking this
role. Uphold a culture that values individuals and their unique worth through
influencing colleagues. The role will be responsible for ensuring volunteers
are utilised within the hospice and monitor the consequential return on
investment. The role will build relationships with volunteers from recruitment
through their entire journey ensuring engagement and retention is at the
forefront of a mutually beneficial relationship.
Person Specification
Qualifications
Essential
- - Educated to minimum of A level or equivalent
- - Evidence of further education/training to NVQ level 3 or equivalent in a relevant subject area.
- - High standard written and spoken English
- - High standard of numeracy skills
Desirable
- - Relevant volunteer management or human resource management certificate / qualification
- - Training, learning or development or equivalent qualification
Experience
Essential
- - Experienced in undertaking office administration utilising a PC and associated software
- - Substantial previous experience of administration within a busy professional office environment
- - Experience of providing excellent customer service to members of the public
- - Knowledge of legislation as it effects own area
- - Experience of devising and delivering creative and innovative learning and development initiatives using a variety of methods to deliver measurable outcomes.
Desirable
- - Experience operating in a mutli-disciplinary environment
- - Experience of working with volunteers and supporters of a cause.
- - Experience in identifying and creating training programmes and coordinating training events
- - Project management experience
Skills & Knowledge
Essential
- - Possess sound written and prose skills
- - Knowledge and demonstrates ability of using all Microsoft IT packages.
- - Knowledge of databases
- - Knowledge in utilising databases to administrate data and to produce statistics
- - Excellent communication skills and ability to communicate positively with supporters and colleagues by telephone, e-mail and letter.
- - Excellent time management skills
- - Excellent interpersonal skills
- - Clear thinking and decision making
- - Results focussed
Desirable
- - Ability to analyse information to support robust decision making
Aptitudes & Attributes and Other Job Requirements
Essential
- - Have an excellent face to face & telephone manner
- - Ability to relate to the multi-disciplinary team within the hospice.
- - Self-motivated and have initiative
- - Have an excellent telephone manner, eloquent, clear diction and excellent enunciation
- - To be resourceful and creative
- - Ability to relate to the multi-disciplinary team in the hospice
- - A high level of accuracy and attention to detail are absolutely essential to the role
- - Ability of prioritise tasks, appropriately delegate to volunteers and manage time effectively.
- - Due to the nature of the workplace, a Covid vaccine is necessary for all new starters. You will be required to provide proof of your vaccine status.
- - Dress in a manner that conforms to accepted formal codes of business dress
- - Flexible working to meet shift requirements
- - Able to meet the requirement of the job role
- - Ethical and confidential
Desirable
- - Hold a current driving licence
Person Specification
Qualifications
Essential
- - Educated to minimum of A level or equivalent
- - Evidence of further education/training to NVQ level 3 or equivalent in a relevant subject area.
- - High standard written and spoken English
- - High standard of numeracy skills
Desirable
- - Relevant volunteer management or human resource management certificate / qualification
- - Training, learning or development or equivalent qualification
Experience
Essential
- - Experienced in undertaking office administration utilising a PC and associated software
- - Substantial previous experience of administration within a busy professional office environment
- - Experience of providing excellent customer service to members of the public
- - Knowledge of legislation as it effects own area
- - Experience of devising and delivering creative and innovative learning and development initiatives using a variety of methods to deliver measurable outcomes.
Desirable
- - Experience operating in a mutli-disciplinary environment
- - Experience of working with volunteers and supporters of a cause.
- - Experience in identifying and creating training programmes and coordinating training events
- - Project management experience
Skills & Knowledge
Essential
- - Possess sound written and prose skills
- - Knowledge and demonstrates ability of using all Microsoft IT packages.
- - Knowledge of databases
- - Knowledge in utilising databases to administrate data and to produce statistics
- - Excellent communication skills and ability to communicate positively with supporters and colleagues by telephone, e-mail and letter.
- - Excellent time management skills
- - Excellent interpersonal skills
- - Clear thinking and decision making
- - Results focussed
Desirable
- - Ability to analyse information to support robust decision making
Aptitudes & Attributes and Other Job Requirements
Essential
- - Have an excellent face to face & telephone manner
- - Ability to relate to the multi-disciplinary team within the hospice.
- - Self-motivated and have initiative
- - Have an excellent telephone manner, eloquent, clear diction and excellent enunciation
- - To be resourceful and creative
- - Ability to relate to the multi-disciplinary team in the hospice
- - A high level of accuracy and attention to detail are absolutely essential to the role
- - Ability of prioritise tasks, appropriately delegate to volunteers and manage time effectively.
- - Due to the nature of the workplace, a Covid vaccine is necessary for all new starters. You will be required to provide proof of your vaccine status.
- - Dress in a manner that conforms to accepted formal codes of business dress
- - Flexible working to meet shift requirements
- - Able to meet the requirement of the job role
- - Ethical and confidential
Desirable
- - Hold a current driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
