Wellbeing Coordinator

Job description

Job responsibilities

The role is multifaceted and includes delivering emotional and practical short term support to guests and service users predominantly accessing the WellFamily Service, and receiving up to 6 sessions of emotional and practical support. The majority of referrals are made by GPs but we also take self-referrals and referrals from other partner agencies. The role will also involve flexibility to work with foodbank guests, who receive two sessions of support under a similar model. The constraints of working one day a week means that the role will be predominantly office based, whilst offering online support to our guests and engaging with all the other facets of the role.

The role involves providing holistic assessments, using a solution focused model to provide emotional and practical support, and signposting to improve health and well-being outcomes for individuals and their families. The longer term outcome of providing early help support is to reduce an escalation into specialist and statutory services (including a reduction in the number of GP appointments made by the guest).

JOB DESCRIPTION

Key tasks and responsibilities:

1. To undertake holistic assessments and collaborative Health and Well-being plans with individual service users/guests, identifying support needs to ensure maximum engagement in improving mental health and well-being. Providing up to 6 sessions of WellFamily or Foodbank support.

2. To provide friendly, understanding, safe and non-judgemental advice and support to our guests, and allow them to explain their problems and empower them to set their own priorities. Undertake holistic assessments and formulate a collaborative plan, identifying support needs and referring internally or to other specialist agencies as appropriate.

1. To offer follow up sessions by appointment, signposting and making referrals to statutory and voluntary agencies, according to the individual needs of the guests, service users and their families.

1. To establish and maintain effective liaison with stakeholders including foodbanks, Primary Care Networks and GP Surgeries, Citizens Advice Wandsworth, health, voluntary and children and adult social services. Facilitating regular meetings with referrers and engaging with relevant partnership and community events.

1. To ensure information on sources of voluntary and community support is up to date at all times to enable effective and accurate signposting and linking of individuals with services. To work in partnership with all voluntary and community organisations to use the multiagency database to make referrals.

1. Have a comprehensive understanding of the value and experience of using evaluation systems and outcome tools to measure progress and encourage co-production.

1. Provide quarterly comprehensive outcome focused reports and case studies detailing the progress of the service against its key performance indicators.

1. To keep records of your work to the required safeguarding standards, adhere to GDPR, confidentiality, information sharing protocols, and provide monitoring information as required.

9. To ensure you have an understanding (appropriate to your role) of, and comply with Family Actions procedures for promoting and safeguarding the welfare of children and vulnerable adults.

10. To comply with Family Actions Health and Safety Policy, Data Protection Policy, GDPR and to protect the health, safety and welfare of yourself and others.

11. To take part in Family Actions and other organisations meetings and events to promote, support and celebrate the work of the service and the agencies.

12. To be able to evidence Family Actions values at all times, which underpin Family Actions mission of building stronger families by:

a) Being people focused

b) Reflecting a can do approach

c) Striving for excellence in everything we do

d) Having mutual respect for everyone we work with, work for and support through our services

13. To comply with Family Actions Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.

14. To work flexibly and carry out any other reasonable duties as required.

Person Specification

Experience

Essential

• Education, Qualifications & Background
• 1. Educated to level three or above with a recognised professional qualification in social work, counselling, health, education or equivalent, and evidence of a commitment to continuing learning and professional development. Qualifications and experience as a counsellor, and registration of a professional body is preferable.
• Experience
• 2.
• Experience using a range of therapeutic approaches such as Motivational Interviewing, CBT and Solution Focused Therapy.
• 3.Experience working in a multi-disciplinary team, with the ability to confidently build relationships with a range of professionals, stakeholders and services.
• Knowledge & Skills
• 4.Strong interpersonal, consultation and holistic assessment skills.
• 5.Knowledge of long-term health conditions and strategies to improve health and wellbeing, plus an understanding of the social and emotional determinants to health and the impact of ill health, deprivation and discrimination on communities and individuals.
• 6Working knowledge of the welfare benefits systems, housing systems and welfare grants and the ability to signpost service users. Knowledge of the local area and community resources.
• 7Effective communication, presentation and record keeping skills, with the ability to collate data in accessible formats for service users and write comprehensive reports for a variety of stakeholders.
• 8Excellent ability to work autonomously to effectively plan and prioritise work, adapting to new models of working in a confident and professional manner.
• 9Proficient in Microsoft Office with strong IT and administration skills.
• 10Excellent written, verbal, listening and presentation skills with a non-judgemental approach reflecting acceptance, congruence and empathy.
• 11.A proven understanding of safeguarding for children and vulnerable adults and ability to implement relevant policies and procedures.
• 12. Additional language skills are desirable.
• Values
• 12.Able to evidence Family Actions values at all times, which underpin our mission of building stronger families by:
• Being people focused
• Reflecting a can do approach
• Striving for excellence in everything we do
• Having mutual respect for everyone we work with, work for and support through our services
• 13.Be committed to equal opportunities and uphold and comply with Family Actions Equality & Diversity policy in all aspects of your work, promoting its principles amongst colleagues, service users and other members of the community.
• In addition
• 14.Willing to work hours in a flexible way, when necessary, to meet the demands of the service.

Employer details

Employer name

Family Action

Address

Family Action Head Office

34 Wharf Road

London

Greater London

N1 7GR

Employer's website

https://www.family-action.org.uk/ (Opens in a new tab)