Long Term Care Coordinator - KEN Primary Care Network

Job description

Job responsibilities

A key part of the role of a care coordinator role is : improving the continuity of care by acting as a point of contact for residents, families and professionals who are Housebound.

Ensuring that they receive the same level of care as our non housebound patients, putting in measures to support and enable them to still have access to services. Identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.

Please see attached job description/person specification for full details.

Person Specification

Experience

Essential

• Experience in use of databases
• Experience of administrative duties
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology
• Working in a busy and demanding environment whilst delivering in a timely manner

Desirable

• Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Vulnerable adults awareness
• Experience of care of the elderly
• Understanding of current issues facing the NHS
• Knowledge of social services structures Training in continuing care criteria
• Understanding of health and social care processes

Skills & Abilities

Essential

• Proven record of excellent written and verbal communication skills and interpersonal skills
• Evidence of excellent knowledge of Microsoft Office
• Able to deal with service users sensitively
• Able to work as part of a team
• Able to prioritise and manage own workload
• Excellent motivational and influencing skills
• Excellent negotiating skills
• Car user (to travel between more than one GP practice and complete home visits)
• Excellent interpersonal skills
• Strong analytical and judgement skills
• Ability to analyse and interpret information and present results in a clear and concise manner
• Excellent organisational and administration skills
• Experience providing advice/signposting to users

Desirable

• Able to use NHS Choices website effectively

Values, Drivers and Motivators

Essential

• Willingness to undergo further training or development
• Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities
• Access to and ability to use transport as travel between sites across the county will be required for meetings and training
• Willingness to undergo further training and development as the job develops

Qualifications

Essential

• Ongoing internal and external training to keep up to date with changes/ developments
• Long term conditions training in phlebotomy

Desirable

• Welfare Rights basic training
• Long term conditions in Diabetes, Dementia, Learning Disabilities, and BP

Aptitude and Personal Qualities

Essential

• Professional attitude and assertive approach
• Committed to development
• Conscientious, hardworking and self- motivated to work with minimal supervision
• Creative and tenacious in finding solutions to difficult problems
• Ability to work with information, clinicians, social workers and managers
• Ability to meet deadlines and work under pressure
• Ability to engage and sustain relationships with all professionals, other organisations and service-users
• Approachable and flexible
• Honest and reliable
• Enthusiastic
• Sensitive to patients needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Our Health Partnership

Address

1st Floor

1856 Pershore Road

Birmingham

B30 3AS

Employer's website

https://ourhealthpartnership.com/ (Opens in a new tab)