Job responsibilities
Financial Management:
Develop and manage the practice budget, including revenue and expenses.
Develop forecasts to present to partners to help manage cash flow.
Complete finance submissions on a regular basis and ensure bank reconciliations are
undertaken monthly and submitted to accountants.
Ensure staff salaries, pension payments and end of year finance submissions are submitted
in a timely manner.
Manage income and expenditure contracts, ensuring all invoicing and payments to suppliers
are made on time.
Human Resources:
Develop a staff retention strategy and deliver a general personnel management approach
Lead the recruitment of staff to ensure the service delivery is met; monitor skill-mix and
deployment of staff
Ensure that all staff are compliant with employment laws.
Oversee staff induction and training; ensure that all staff are adequately trained to fulfil
their role
Arrange temporary staff when needed, ensuring full compliance with employment
legislation and keeping a full audit trail
Develop and implement annual staff appraisals in keeping appropriate records and
monitoring system
Provide leadership, support and mentoring to staff, both as individuals and as team
members
Managing or overseeing rotas and cover for annual leave, sickness and other absences
Implement effective systems for the resolution of disputes and grievances, including
undertaking disciplinary procedures as required
Keep abreast of changes in employment legislation
Arrange and attend staff meetings
Ensure all staff keep up to date with mandatory training requirements
Organisational:
Lead on CQC compliance (alongside partners and other individuals with lead roles)
Lead on all aspects of health and safety across the organisation; reviewing and maintaining
health & safety policies and procedures, carrying out risk assessments as necessary and keep
abreast of current legislation
Ensure that the practice has adequate disaster recovery procedures in place
Develop practice protocols and procedures, review and update as required
Manage high standards of practice cleanliness adhering to infection control standards
Manage the procurement of practice equipment, supplies and maintenance services within
target budgets
Oversee complaints and liaise with the Complaints Lead GP as appropriate
Investigate incidents/accidents and organise significant event analyses when appropriate
CHURCH ROAD SURGERY
Ensure GDPR compliance and manage information security risks.
Ensure appropriate insurance cover is in place.
Arrange appropriate maintenance for practice equipment
Patient Services:
Adopt a strategic approach to the development and management of patient services
Ensure service development and delivery is in accordance with local/national guidelines and
contractual obligations.
Maintain registration policies and monitor patient turnover and capitation
Oversee and develop the practices medicines management systems
Oversee, develop and manage an effective appointments system
Monitor and manage practice performance against patient access and demand targets
Develop and implement an effective complaints management system
Manage the patient participation group
Information Management and Technology:
Ensure compliance of Information Governance regulations
Evaluate and plan practice IT implementation and modernisation
Keep abreast of the digital age of health care and the latest development in primary care IT
including NHSE Digital initiatives, systems, and software
Motivate, support, and monitor staff in the use of IT; oversee IT training
Ensure that the practice has effective IT data security, back-up, maintenance, and disaster
recovery plans in place
Maintain the practice website
Confidentiality:
Maintain strict confidentiality for patients, relatives, staff, partners and the business.
Only divulge information to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
Implement and lead on health, safety and security for the practice, staff, patients, and ones
self; develop and implement the health and safety manual and other related policies.
On occasions, be on-call for any out of hours issues with the building / estates
Ensure job holders across the practice adhere to their individual responsibilities for infection
control and health and safety, & delegate responsibilities where appropriate.
Maintain knowledge of health, safety and infection control statutory and best practice
guidelines
Identify risks involved in work activities and undertaking such activities in a way that manages
the risk across the business Actively identify, report, and correct health and safety hazards and infection hazards
immediately when recognised
Routine management of own team / team areas, and maintenance of workspace standards
Demonstrate due regard for safeguarding and promoting the welfare of vulnerable adults and
children
