Job summary
We are looking for a Care Coordinator to work within the practices of the Northfield, Harborne & Quinton Primary Care Network (NHQ PCN).
This role is 1 WTE but full time, part time or job share will all be considered.
Main duties of the job
The Care Coordinator will be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who together are responsible for managing the care of people registered with practices within the PCN.
This will involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.
Please see attached job description and person specification for full details of the role.
About us
Our
Health Partnership was set up by local GPs who are passionate about providing high
quality primary care and using their time and skills effectively to benefit
patients.
We
are currently a GP partnership of 33 practices with 42 surgeries. 176 GP
partners and circa 80 salaried GPs in Our Health Partnership serving around
300,000 patients in Birmingham, Sutton Coldfield, Wolverhampton, Solihull and
Shropshire.
The
partnership offers a shared administrative and management structure, cutting
down the time doctors have to spend on admin. It opens up economies of scale to
get best value from budgets. It has the resources to develop innovative
services and effective partnerships with local hospitals and care services. And
it can access new funding streams that are only available to large GP
organisations.
Job description
Job responsibilities
The Care Coordinator will be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care of people registered with practices within a particular PCN. This will involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.
The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.
A key part of the role of a care coordinator role is in the care Homes MDT: improving the continuity of care by acting as a point of contact for residents, families and professionals who visit care homes, such as MDT members and in-reach specialists.
They will support the MDT with the weekly virtual home round through identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.
Job description
Job responsibilities
The Care Coordinator will be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care of people registered with practices within a particular PCN. This will involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.
The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.
A key part of the role of a care coordinator role is in the care Homes MDT: improving the continuity of care by acting as a point of contact for residents, families and professionals who visit care homes, such as MDT members and in-reach specialists.
They will support the MDT with the weekly virtual home round through identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.
Person Specification
Experience
Essential
- Experience in use of databases
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a multi-disciplinary setting where influence and negotiation is required
- Knowledge/familiarity with medical terminology
- Working in a busy and demanding environment whilst delivering in a timely manner
Desirable
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable)
- Vulnerable adults awareness (desirable)
- Experience of care of the elderly (desirable)
- Understanding of current issues facing the NHS (desirable)
- Knowledge of social services structures Training in continuing care criteria (desirable)
- Understanding of health and social care processes (desirable)
Skills & Attributes
Essential
- Proven record of excellent written and verbal communication skills
- and interpersonal skills
- Able to deal with service users sensitively
- Able to work as part of a team
- Able to prioritise and manage own workload
- Excellent motivational and influencing skills
- Excellent negotiating skills
- Car user (to travel between more than one GP practice)
- Excellent interpersonal skills
Qualifications
Essential
- ECDL or equivalent Diploma/ HNC level (or relevant experience)
- NVQ Level 3 Business Administration (or relevant experience)
- Ongoing internal and external training to keep up to date with changes/ developments
Desirable
- Long term conditions training
- Welfare Rights basic training
Person Specification
Experience
Essential
- Experience in use of databases
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a multi-disciplinary setting where influence and negotiation is required
- Knowledge/familiarity with medical terminology
- Working in a busy and demanding environment whilst delivering in a timely manner
Desirable
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable)
- Vulnerable adults awareness (desirable)
- Experience of care of the elderly (desirable)
- Understanding of current issues facing the NHS (desirable)
- Knowledge of social services structures Training in continuing care criteria (desirable)
- Understanding of health and social care processes (desirable)
Skills & Attributes
Essential
- Proven record of excellent written and verbal communication skills
- and interpersonal skills
- Able to deal with service users sensitively
- Able to work as part of a team
- Able to prioritise and manage own workload
- Excellent motivational and influencing skills
- Excellent negotiating skills
- Car user (to travel between more than one GP practice)
- Excellent interpersonal skills
Qualifications
Essential
- ECDL or equivalent Diploma/ HNC level (or relevant experience)
- NVQ Level 3 Business Administration (or relevant experience)
- Ongoing internal and external training to keep up to date with changes/ developments
Desirable
- Long term conditions training
- Welfare Rights basic training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
