Job summary
We are seeking a Lead Care Coordinator to join our growing team at Our Health Partnership, working for and across South East Shropshire Primary Care Network (SES PCN).
The successful candidate will be part of a dynamic and forward-thinking PCN led Multi-Disciplinary Team (MDT). Leadership will be provided by the PCN Clinical Director and Consultant Pharmacist at OHP. We are seeking applicants looking to work between 28 and 37.5 hours per week. Flexible working arrangements, including home working are possible although attending the PCN practices will be necessary.
Main duties of the job
We are looking for individuals who will coordinate the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population. The role includes responsibility to work with the Network Services Manager and the practices to support and ensure compliance with the reporting requirements of the PCN DES (direct enhanced services) including the Investment and Impact fund (IIF).
A key part of the role of a care coordinator is to lead performance of the Care Homes MDT (multi disciplinary team) across the PCN. The successful candidate will act as a point of contact for professionals who visit and work in care homes, such as MDT members and in-reach specialists. They will support the pratices MDT to deliver care home rounds. Collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs and the community teams within the PCN.
About us
Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.
We’re currently a GP partnership of 34 practices with 43 surgeries. 176 GP partners and circa 80 salaried GPs in Our Health Partnership serving around 300,000 patients in Birmingham, Sutton Coldfield, Wolverhampton, Solihull and Shropshire.
The partnership offers a shared administrative and management structure, cutting down the time doctors have to spend on admin. It opens up economies of scale to get best value from budgets. It has the resources to develop innovative services and effective partnerships with local hospitals and care services. And it can access new funding streams that are only available to large GP organisations.
That means more choices and a quality service for patients, a secure future for the local surgeries they rely on and security and job satisfaction for our committed and capable doctors and practice staff.
SES PCN is a Primary Care Network made up of 9 GP practices offering care to a population of 58,000 patients. The networks spans from Ironbridge and Albrighton in the north and East of the area to Cleobury Mortimer in the South of the county. The area is accessible for all the major towns in Shropshire, The Black Country and Birmingham.
Job description
Job responsibilities
Primary Duties and Areas of
Responsibility
·
Overall responsibility for ensuring
the weekly PCN led MDT meetings occur (including the weekly virtual Care
Home(s) MDT) and the smooth running of integrated care within the team setting.
The key role of the lead Care coordinator will be to monitor and report for the
PCN on the care home DES.
·
Manage reporting required and
associated within the DES specifications for required services.
·
The
Care Coordinator will work closely with GPs and other Primary Care
professionals within the PCN to identify a caseload of identified patients,
ensuring that the appropriate support is made available to them and their
families.
·
Tackling
health inequalities with a focus on local priorities is pivotal as well as
providing much needed advice and guidance to a diverse population of patients.
·
To
work with the Network Services Manager and Clinical Leads within the PCN to
facilitate delivery and reporting of the PCN DES.
·
Signpost
team members, service users and carers to relevant services
·
To ensure
the IT requirements for recording activity are adhered to in collaboration with
other team members
·
To provide
agreed performance/activity data within the MDT and PCN and wider OHP
organisation.
·
Demonstrates ability to work as a member of a
team.
·
Work with service
users, PCN practices and partners e.g. Care Homes to ensure new referrals are
logged and allocated
·
Manage and
prioritise workload on a daily basis and deal with the competing demands of the
MDT
·
To
undertake any training required in order to maintain competency including
mandatory training
·
Communicate
effectively and sensitively and use language appropriate to a patient and
carer/relative’s condition and level of understanding
·
Effectively
use all methods of communication and be aware of and manage barriers to
communication
·
Be the
point of liaison for service users and interface with all health and social
care professionals, including keeping everyone informed and updated
·
Follow
through actions identified by the MDT including arranging tests, referrals,
signposting, etc.
Job description
Job responsibilities
Primary Duties and Areas of
Responsibility
·
Overall responsibility for ensuring
the weekly PCN led MDT meetings occur (including the weekly virtual Care
Home(s) MDT) and the smooth running of integrated care within the team setting.
The key role of the lead Care coordinator will be to monitor and report for the
PCN on the care home DES.
·
Manage reporting required and
associated within the DES specifications for required services.
·
The
Care Coordinator will work closely with GPs and other Primary Care
professionals within the PCN to identify a caseload of identified patients,
ensuring that the appropriate support is made available to them and their
families.
·
Tackling
health inequalities with a focus on local priorities is pivotal as well as
providing much needed advice and guidance to a diverse population of patients.
·
To
work with the Network Services Manager and Clinical Leads within the PCN to
facilitate delivery and reporting of the PCN DES.
·
Signpost
team members, service users and carers to relevant services
·
To ensure
the IT requirements for recording activity are adhered to in collaboration with
other team members
·
To provide
agreed performance/activity data within the MDT and PCN and wider OHP
organisation.
·
Demonstrates ability to work as a member of a
team.
·
Work with service
users, PCN practices and partners e.g. Care Homes to ensure new referrals are
logged and allocated
·
Manage and
prioritise workload on a daily basis and deal with the competing demands of the
MDT
·
To
undertake any training required in order to maintain competency including
mandatory training
·
Communicate
effectively and sensitively and use language appropriate to a patient and
carer/relative’s condition and level of understanding
·
Effectively
use all methods of communication and be aware of and manage barriers to
communication
·
Be the
point of liaison for service users and interface with all health and social
care professionals, including keeping everyone informed and updated
·
Follow
through actions identified by the MDT including arranging tests, referrals,
signposting, etc.
Person Specification
Experience
Essential
- Experience and Knowledge Required
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable)
- Experience in use of databases
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a busy and demanding environment whilst delivering in a timely manner
- Vulnerable adults awareness (desirable)
- Understanding of health and social care processes (desirable)
- Skills and Attributes
- Proven record of excellent written and verbal communication skills and interpersonal skills
- Evidence of excellent knowledge of Microsoft Office
- Able to deal with service users sensitively
- Able to work as part of a team
- Able to prioritise and manage own workload
- Excellent motivational and influencing skills
- Car user (to travel between more than one GP practice)
- Excellent organisational and administration skills
Qualifications
Essential
- Education, Qualifications and Training
- ECDL or equivalent
- Diploma/ HNC level (or relevant experience)
- NVQ Level 3 Business Administration (or relevant experience)
- Ongoing internal and external training to keep up to date with changes/ developments
Person Specification
Experience
Essential
- Experience and Knowledge Required
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable)
- Experience in use of databases
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a busy and demanding environment whilst delivering in a timely manner
- Vulnerable adults awareness (desirable)
- Understanding of health and social care processes (desirable)
- Skills and Attributes
- Proven record of excellent written and verbal communication skills and interpersonal skills
- Evidence of excellent knowledge of Microsoft Office
- Able to deal with service users sensitively
- Able to work as part of a team
- Able to prioritise and manage own workload
- Excellent motivational and influencing skills
- Car user (to travel between more than one GP practice)
- Excellent organisational and administration skills
Qualifications
Essential
- Education, Qualifications and Training
- ECDL or equivalent
- Diploma/ HNC level (or relevant experience)
- NVQ Level 3 Business Administration (or relevant experience)
- Ongoing internal and external training to keep up to date with changes/ developments
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
