Shooting Star Children’s Hospices

Personal Assistant to Director of Care

Information:

This job is now closed

Job summary

We are seeking a dedicated and highly organized Personal Assistant (PA) to support our Director of Care and three Heads of Service. The successful candidate will play a crucial role in ensuring the smooth operation of governance meetings, providing comprehensive PA support, and managing an administrator within our organization.

Main duties of the job

Arrange and coordinate all governance meetings, including scheduling, preparing agendas, distributing materials, and ensuring all necessary resources are available.

Minute all governance meetings accurately and promptly, capturing key discussions, decisions, and action items.

Provide comprehensive PA support to the Director of Care and Heads of Service, including managing calendars, scheduling meetings, arranging travel, and handling correspondence.

Act as a central point of contact for internal and external stakeholders, maintaining professional and efficient communication on behalf of the Director and Heads of Service.

Manage an administrator, providing guidance, support, and delegation of tasks to ensure the efficient functioning of administrative processes within the team.

Assist with the preparation of reports, presentations, and other documents as required by the Director and Heads of Service.

Maintain confidentiality and handle sensitive information with discretion and professionalism.

Proactively identify opportunities for process improvement and implement effective solutions to enhance productivity and efficiency.

About us

Shooting Star Childrens Hospices is a leading childrens hospice charity caring for babies, children and young people with life-limiting conditions, and their families, across west London and Surrey. In fact, the Care Quality Commission have rated our hospice in Guildford Outstanding.

Details

Date posted

08 April 2024

Pay scheme

Other

Salary

£31,000 to £33,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0299-C1-PADC-0324

Job locations

Christopher’s Shooting Star Hospices

Old Portsmouth Road

Artington

Guildford

GU3 1LP


Job description

Job responsibilities

Part 1: Job Profile

a) Main purpose of job

This role will work with the Director of Care and Heads of in Care providing administrative support directly to them. This role will manage and administer all of the Care SCLT and Governance Meetings. They will manage the Practice Education Co-ordinator.

Due to the nature of this role, it will be office based. Any working from home will be under exceptional circumstances only and by arrangement with the line manager.

Part 2: Main duties and key responsibilities

a) Use headings from the scope (%)

Provide PA support as directed by the Director of Care and Heads of Care

Administering monthly SCLT Q&R meetings

Administering quarterly Quality Governance and Risk meeting

Arranging and preparing Mortality and Morbidity meetings

Administering Research Governance Group

Administering Spirituality Group

Lead on induction planning for new starters (not clinical)

Manage the Care, Education and Quality Co-ordinator

Be responsible for the agreed transport budget.

Reconsiliation of organisational credit cards as required.

Ensure you are familiar with the practices of other team members so that you can assist in the event of absence, thereby maintaining adequate cover within the team.

Sharing the cover of switchboard and reception duties in the absence of reception volunteers via a Silent on call rota.

b) Other duties

The post holder must be able and willing to get to and work in both hospices in Hampton and Guildford

The post holder will need to travel extensively throughout their area and less frequently in other parts of Surrey/West London

The post holder should be prepared to attend SSCH meetings in different parts of the country. Some meetings may be during evenings or weekends.

The post holder will be required to apply for a Disclosure and Barring Service check

c) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Childrens Hospices.

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Childrens Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Childrens Hospices is a leading childrens hospice charity for babies, children and young people with life limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.

Professionalism we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect We will treat each other with the utmost respect.

Integrity We will be open, honest and transparent in all that we do.

Diversity We will respect individuality and ensure inclusion and fairness to all.

Excellence We will strive for excellence in all that we do.

and behaviours

Part 3: Person specification: Qualifications, experience and skill levels

a) Qualifications

GCSE Maths and English at C grade or above (E)

b) Experience

Minimum of 2 years experience as a PA working for multiple professionals

c) Knowledge and Skills

Excellent oral and written communication skills, with the ability to communicate effectively yet sympathetically with the parents/carers of life limited children and other professionals.

The ability to work under pressure and manage a changing workload. Prioritise competing tasks effectively.

Experience of working with Microsoft365 applications including Word, and Outlook as well as database packages, websites and social media platforms.

Advanced Excel skills (E)

Copy/audio typing, with the ability to produce accurate and well presented documents and reports.

An understanding of national guidance in relation to record keeping and management of health care records.

Minute taking

What we offer

Pension scheme

NHS Pension Scheme (eligible employees)

Stakeholder pension scheme

Employee contribution 3.5%

Shooting Star Childrens Hospices contribution 4.5%

Additional contributions we will pay 1% above the contribution up to a limit of 7%

Annual leave

35 days including Bank Holidays rising with length of service

2 weeks paid sabbatical leave after 5, 10 and 15 years service

Contractual benefits

Generous sick pay scheme

Enhanced maternity, adoption, and paternity leave pay

Flexible working arrangements

Death in service benefits

Reimbursed professional membership fees

Eye care

Employee referral scheme

Blue Light discount card

Health and wellbeing

Employee Assistance Programme

Occupational Health

Mindfulness sessions

Cycle to work scheme

Mental Health First Aiders

Nutritionally balanced meals at Christophers (free employees)

Equality, diversity and inclusion

Shooting Star Childrens Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisations values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Childrens Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Job description

Job responsibilities

Part 1: Job Profile

a) Main purpose of job

This role will work with the Director of Care and Heads of in Care providing administrative support directly to them. This role will manage and administer all of the Care SCLT and Governance Meetings. They will manage the Practice Education Co-ordinator.

Due to the nature of this role, it will be office based. Any working from home will be under exceptional circumstances only and by arrangement with the line manager.

Part 2: Main duties and key responsibilities

a) Use headings from the scope (%)

Provide PA support as directed by the Director of Care and Heads of Care

Administering monthly SCLT Q&R meetings

Administering quarterly Quality Governance and Risk meeting

Arranging and preparing Mortality and Morbidity meetings

Administering Research Governance Group

Administering Spirituality Group

Lead on induction planning for new starters (not clinical)

Manage the Care, Education and Quality Co-ordinator

Be responsible for the agreed transport budget.

Reconsiliation of organisational credit cards as required.

Ensure you are familiar with the practices of other team members so that you can assist in the event of absence, thereby maintaining adequate cover within the team.

Sharing the cover of switchboard and reception duties in the absence of reception volunteers via a Silent on call rota.

b) Other duties

The post holder must be able and willing to get to and work in both hospices in Hampton and Guildford

The post holder will need to travel extensively throughout their area and less frequently in other parts of Surrey/West London

The post holder should be prepared to attend SSCH meetings in different parts of the country. Some meetings may be during evenings or weekends.

The post holder will be required to apply for a Disclosure and Barring Service check

c) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Childrens Hospices.

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Childrens Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Childrens Hospices is a leading childrens hospice charity for babies, children and young people with life limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.

Professionalism we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect We will treat each other with the utmost respect.

Integrity We will be open, honest and transparent in all that we do.

Diversity We will respect individuality and ensure inclusion and fairness to all.

Excellence We will strive for excellence in all that we do.

and behaviours

Part 3: Person specification: Qualifications, experience and skill levels

a) Qualifications

GCSE Maths and English at C grade or above (E)

b) Experience

Minimum of 2 years experience as a PA working for multiple professionals

c) Knowledge and Skills

Excellent oral and written communication skills, with the ability to communicate effectively yet sympathetically with the parents/carers of life limited children and other professionals.

The ability to work under pressure and manage a changing workload. Prioritise competing tasks effectively.

Experience of working with Microsoft365 applications including Word, and Outlook as well as database packages, websites and social media platforms.

Advanced Excel skills (E)

Copy/audio typing, with the ability to produce accurate and well presented documents and reports.

An understanding of national guidance in relation to record keeping and management of health care records.

Minute taking

What we offer

Pension scheme

NHS Pension Scheme (eligible employees)

Stakeholder pension scheme

Employee contribution 3.5%

Shooting Star Childrens Hospices contribution 4.5%

Additional contributions we will pay 1% above the contribution up to a limit of 7%

Annual leave

35 days including Bank Holidays rising with length of service

2 weeks paid sabbatical leave after 5, 10 and 15 years service

Contractual benefits

Generous sick pay scheme

Enhanced maternity, adoption, and paternity leave pay

Flexible working arrangements

Death in service benefits

Reimbursed professional membership fees

Eye care

Employee referral scheme

Blue Light discount card

Health and wellbeing

Employee Assistance Programme

Occupational Health

Mindfulness sessions

Cycle to work scheme

Mental Health First Aiders

Nutritionally balanced meals at Christophers (free employees)

Equality, diversity and inclusion

Shooting Star Childrens Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisations values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Childrens Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Person Specification

Qualifications

Essential

  • GCSE Maths and English at C grade or above

Experience

Essential

  • Minimum of 2 years experience as a PA working for multiple professionals

Knowledge and Skills

Essential

  • Advanced Excel skills.

Desirable

  • Excellent oral and written communication skills, with the ability to communicate effectively yet sympathetically with the parents/carers of life limited children and other professionals.
  • The ability to work under pressure and manage a changing workload. Prioritise competing tasks effectively.
  • Experience of working with Microsoft365 applications including Word, and Outlook as well as database packages, websites and social media platforms.
  • Copy/audio typing, with the ability to produce accurate and well presented documents and reports.
  • An understanding of national guidance in relation to record keeping and management of health care records.
  • Minute taking
Person Specification

Qualifications

Essential

  • GCSE Maths and English at C grade or above

Experience

Essential

  • Minimum of 2 years experience as a PA working for multiple professionals

Knowledge and Skills

Essential

  • Advanced Excel skills.

Desirable

  • Excellent oral and written communication skills, with the ability to communicate effectively yet sympathetically with the parents/carers of life limited children and other professionals.
  • The ability to work under pressure and manage a changing workload. Prioritise competing tasks effectively.
  • Experience of working with Microsoft365 applications including Word, and Outlook as well as database packages, websites and social media platforms.
  • Copy/audio typing, with the ability to produce accurate and well presented documents and reports.
  • An understanding of national guidance in relation to record keeping and management of health care records.
  • Minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shooting Star Children’s Hospices

Address

Christopher’s Shooting Star Hospices

Old Portsmouth Road

Artington

Guildford

GU3 1LP


Employer's website

https://www.shootingstar.org.uk/ (Opens in a new tab)


Employer details

Employer name

Shooting Star Children’s Hospices

Address

Christopher’s Shooting Star Hospices

Old Portsmouth Road

Artington

Guildford

GU3 1LP


Employer's website

https://www.shootingstar.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Care Admin Team Leader

Judy Rudman

Judith.Rudman@shootingstar.org.uk

Details

Date posted

08 April 2024

Pay scheme

Other

Salary

£31,000 to £33,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0299-C1-PADC-0324

Job locations

Christopher’s Shooting Star Hospices

Old Portsmouth Road

Artington

Guildford

GU3 1LP


Supporting documents

Privacy notice

Shooting Star Children’s Hospices's privacy notice (opens in a new tab)