Job summary
We are seeking an experienced Senior Account Manager Contracts
and Stakeholder Relationships to play a pivotal role in managing our contracts,
financial oversight and key relationships across the health and care system.
This is a high-profile role, requiring an in-depth understanding
of NHS contractual frameworks and strong financial acumen. You will be the
primary point of contact for commissioners, practices, and partners, ensuring
that services are delivered effectively and that performance, governance, and
financial obligations are met.
You will also contribute to the strategic
development of Merton Health CIC, supporting new opportunities and helping to
shape the future of primary care services across our borough.
Main duties of the job
About You
We are looking for someone with:
- Significant experience in contract management, ideally within the NHS or
healthcare sector.
- Strong financial skills, with the ability to interpret, monitor and report on
complex data.
- Excellent relationship management and communication skills, able to influence
and collaborate with senior stakeholders.
- A proactive, organised, and solutions-focused approach, with the ability to
manage competing priorities.
Experience within primary care, GP Federations or PCNs would be an
advantage, but we welcome applicants from wider healthcare or related sectors
with transferable skills.
About us
Merton Health CIC (MH) is a dynamic GP Federation established in February 2015 to deliver quality healthcare to Merton's residents. Born from a commitment to innovation and collaboration in General Practice, MH unites 21 local member practices dedicated to robust community healthcare.
Our mission is to bring healthcare services closer to home for Merton's population. By working closely with partners across Merton and surrounding areas, we ensure comprehensive, accessible care for all registered patients. Most of our services are commissioned by South West London ICB, making them widely available to every patient registered with a GP in Merton.
Job description
Job responsibilities
Job Summary
The Senior Account Manager Contracts and Stakeholder
Relationships will lead the management of contracts and stakeholder engagement
for Merton Health CIC. The postholder will oversee the financial, operational
and governance aspects of all CIC contracts, ensuring performance requirements
are achieved and reported transparently.
Key Responsibilities
- Negotiate, monitor, and report on contracts with commissioners
and partners.
- Ensure delivery of KPIs, performance and governance standards.
- Provide robust financial monitoring, forecasting and variance analysis.
- Act as the lead point of contact for commissioners, member practices and
partners.
- Build strong collaborative relationships across the health and care system.
- Support tenders, business development and organisational strategy.
- Represent Merton Health CIC at system-level meetings.
Job description
Job responsibilities
Job Summary
The Senior Account Manager Contracts and Stakeholder
Relationships will lead the management of contracts and stakeholder engagement
for Merton Health CIC. The postholder will oversee the financial, operational
and governance aspects of all CIC contracts, ensuring performance requirements
are achieved and reported transparently.
Key Responsibilities
- Negotiate, monitor, and report on contracts with commissioners
and partners.
- Ensure delivery of KPIs, performance and governance standards.
- Provide robust financial monitoring, forecasting and variance analysis.
- Act as the lead point of contact for commissioners, member practices and
partners.
- Build strong collaborative relationships across the health and care system.
- Support tenders, business development and organisational strategy.
- Represent Merton Health CIC at system-level meetings.
Person Specification
Qualifications
Essential
- Degree or equivalent in business, finance, healthcare management, or related field.
- Evidence of CPD.
Desirable
- Postgraduate qualification in contracts management, finance, or project management.
Experience
Essential
- Significant contract management experience in NHS/healthcare.
- Proven financial monitoring and reporting skills.
- Senior stakeholder relationship management.
Desirable
- Experience in GP Federations, PCNs or provider collaboratives. Experience in bid writing or service development.
Skills & Abilities
Essential
- Excellent negotiation, influencing and communication skills.
- Strong analytical and reporting skills.
- High IT literacy (Excel, finance systems).
- Ability to manage complex relationships.
Desirable
- Process improvement and Systems design.
Knowledge
Essential
- NHS and primary care contractual frameworks. Strong financial acumen. Governance, performance, and risk management in healthcare.
Desirable
- Awareness of NHS policy and transformation agenda in primary care.
Personal Qualities
Essential
- Organised, proactive, confident communicator. Problem-solving skills. Commitment to collaboration and accountability. Resilient, adaptable, able to work independently and in a team.
Desirable
- Line management experience.
Person Specification
Qualifications
Essential
- Degree or equivalent in business, finance, healthcare management, or related field.
- Evidence of CPD.
Desirable
- Postgraduate qualification in contracts management, finance, or project management.
Experience
Essential
- Significant contract management experience in NHS/healthcare.
- Proven financial monitoring and reporting skills.
- Senior stakeholder relationship management.
Desirable
- Experience in GP Federations, PCNs or provider collaboratives. Experience in bid writing or service development.
Skills & Abilities
Essential
- Excellent negotiation, influencing and communication skills.
- Strong analytical and reporting skills.
- High IT literacy (Excel, finance systems).
- Ability to manage complex relationships.
Desirable
- Process improvement and Systems design.
Knowledge
Essential
- NHS and primary care contractual frameworks. Strong financial acumen. Governance, performance, and risk management in healthcare.
Desirable
- Awareness of NHS policy and transformation agenda in primary care.
Personal Qualities
Essential
- Organised, proactive, confident communicator. Problem-solving skills. Commitment to collaboration and accountability. Resilient, adaptable, able to work independently and in a team.
Desirable
- Line management experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
