Carer Services Team Coordinator (MH/Dementia Focus)

Job description

Job responsibilities

Duties and responsibilities:

• Service delivery and development
• Be responsible for the oversight and management of the Memory Navigation Service for Bedfordshire. (Home - Memory in Bedfordshire (memoryinbeds.org.uk)
• Manage a team that meet the needs of adult carers that care for someone with memory loss, dementia or a mental health condition.
• Contribute to delivery of early response service; working with early response team to ensure registration and triage service is effective and efficient for dementia and mental health carers
• Work with colleagues in workshop, events and groups team to ensure activities meet the needs of adult carers and is evidenced by data and feedback.
• Identify areas of unmet need and work with colleagues to develop ideas and projects so Carers in Bedfordshire can secure funding to address them
• Maintain your own caseload of carers and the demand of the service
• Work with partners and stakeholders such as Tibbs Dementia, Admiral Nurses and Commissioners
• Act as adult safeguarding lead and ensure adult carer support in the locality operates within local Safeguarding Board practice, liaising with Child Safeguarding as appropriate
• Monitor and evaluate activities to ensure contract outcomes, carers wheel and KPIs are achieved, documented and the service is evaluated. Act and respond appropriately to customer satisfaction and quality outcomes.
• Prepare quarterly reports and data for the Memory Navigation Service contract and other funders as required
• Be the driving force and contribute to the service and organisational innovations and developments
• Be proactive and drive for change on new projects that meet strategic priorities and objective as appropriate that meet gaps based on evidence
• Ensure the service and external funding application are delivered within budgetary constraints working with Adult Services Lead and the Finance Manager
• Build budgets for the development of any funding applications

• Manage a team that support dementia carers, mental health carers and other contracts as required
• Support team to collect data in a timely manner
• Effectively manage and motivate team members and volunteers in line with organisational policies, including induction, supervision, appraisal and training to deliver challenging targets
• Support team members to manage their work, including case supervision, case meetings, KPIs
• Ensure quality assurance processes are upheld and responded to
• Support wider team members and advocate on behalf of carers where required, for example with Local Authority social work teams, health professionals, other agencies, etc.

• Represent Carers in Bedfordshire and act as a local ambassador for carers
• Be aware of and develop relationships with statutory and third sector services involved with carers, including attending and reporting back on Partnership Boards and other multi-agency meetings.
• Support outreach and awareness raising work, including Carers Week
• Ensure adherence to good practice, adhering to, reviewing and/or developing policies and procedures as appropriate
• Keep up to date with changes in legislation and local services which may affect the lives of carers and/or impact our service
• Ensure personal information is collected, stored, and managed appropriately ensuring confidentiality of information as appropriate, including compliance with Data Protection legislation and guidelines
• Take responsibility for assigned areas of organisational risk
• Ensure central information systems are up-to-date including shared and personal calendars, service documentation
• Monitor and maintain a safe and secure working environment at all times.
• Participate in training and other organisational briefings and activities and maintain an up to date knowledge of carers needs and Carers in Bedfordshires services
• Attend regular supervision sessions and staff/team meetings
• Undertake such personal training as may be required to keep up to date and fulfil professional requirements
• Have a collaborative and flexible approach to work
• Some evening and weekend working is expected as part of your normal designated hours, and occasional nights away from home may be required

Additional Duties:

This job description is not exhaustive and services to highlight the main requirements of the post holder. It is the very nature of the work that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are therefore required to work in a flexible way when the occasion arises, so that tasks which are not specifically covered by your job description are undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and will usually be compatible with your regular type of work.

Person Specification

Experience

Essential

• Experience of delivering a service for adults and/or families
• Extensive experience in managing and leading a team with objectives and targets
• Experience or knowledge of dementia, mental health local and national services
• Competence with Microsoft Office systems, CRM systems and digital technologies to manage daily activity and service delivery
• Experience of collaborative/multi-agency working to achieve common goals
• Experience collecting client feedback on activities and preparing activity reports
• Understanding of and sensitivity to the needs and difficulties faced by adult carers and families affected by a caring role
• Understanding of budgets and financial monitoring
• Knowledge of the legal implications of working with vulnerable people including confidentiality, safeguarding of adults and vulnerable people, health and safety and data protection

Desirable

• Familiarity with, and experience working in, at least one specialist area of support which CiB delivers, e.g. Dementia, Welfare and Benefits support, Mental Health, Hospital based support
• Experience of working with volunteers and their role in delivering services
• Full understanding of budgets and financial monitoring, including ability to analyse and interpret financial data
• Experience working in a commissioned not-for-profit environment
• Experience of an outcomes approach to measuring performance
• Experience working with people from diverse backgrounds
• Familiarity with Carers Assessments, Carers Rights, and relevant legislation pertaining to Carers issues

Qualifications

Essential

• Honours degree or equivalent in a relevant subject or equivalent professional experience
• G.C.S.E or equivalent English Language and Mathematics

Desirable

• Postgraduate or professional qualification in a relevant subject
• Leadership or Mentoring qualification
• Dementia or Mental Health Qualification

Skills, Abilities and Qualities

Essential

• Effective and sensitive communication and advocacy skills in writing and verbally, to clients, stakeholders and colleagues
• Effective influencing skills to gain commitment, confidence and compliance
• Aptitude in finding creative solutions to complex problems
• Ability to work without constant supervision and make decisions /lead a team
• The skills and resilience occasionally to cope with distressing situations.
• Effective time management and prioritizing skills
• Demonstrates client focus
• Effective in collecting and sharing data
• A commitment to equal opportunities and a sensitivity to the needs of adults and families from diverse backgrounds
• Willingness to adapt practice continually in response to experience
• Full clean driving licence and access to a car with business insurance
• Good general health
• Proven reliability and professionalism

Desirable

• A current first aid certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Carers in Bedfordshire

Address

Suite D1, Emerald Court

Pilgrim Centre Brickhill Drive

Bedford

MK41 7PZ

Employer's website

https://www.carersinbeds.org.uk/ (Opens in a new tab)