Job summary
St Elizabeth
Hospice is an independent charity and hospice, which improves life for people
in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive
or life-limiting illness.
Established
in 1989, the hospice has built a reputation for delivering high-level care to
patients and the community it serves. Through medicine and therapy, they ease
pain; give life purpose and make life liveable. Last year the charity supported
over 4,000 patients and their families. In 2023, St
Elizabeth Hospice merged with East Coast Hospice to form a collaborative
approach to developing achievable and sustainable specialist palliative care
services for people living the Great Yarmouth and Waveney area.
Following a period of growth at St
Elizabeth Hospice we have a new opportunity for a Workforce Development Coordinator
to join our HR team.
We provide a comprehensive HR
service to all business areas of St Elizabeth Hospice and the Care Agency.
Working with leaders and key stakeholders, we shape, develop and deliver People
plans and solutions in line with the needs of the hospice and the strategic
priorities.
Main duties of the job
The ideal candidate for this role will be
passionate about enabling others to learn and grow, with proven experience in
identifying training needs, designing and delivering engaging learning
solutions, and evaluating their impact. You will be adept at building strong
working relationships across all levels of the organisation, collaborating
effectively with managers, the Hospice Education team, and the wider HR
function to support the development of our workforce.
With excellent organisational and communication
skills, you will be self-motivated and proactive in identifying opportunities
to enhance our learning culture and career pathways. You will be comfortable
managing multiple priorities and contributing to projects that directly impact
the skills and development of our dedicated teams, ultimately ensuring St
Elizabeth Hospice continues to provide outstanding care through a well-equipped
and motivated workforce.
About us
St
Elizabeth Hospice is committed to safeguarding and protecting the adults and
young people that we work with and has a zero tolerance approach to abuse,
neglect and discrimination of any person. As such, all posts are subject to a
rigorous safer recruitment process, including the disclosure of criminal
records and vetting checks. We have a range of robust safeguarding policies in
place which promote safeguarding across the hospice and staff are expected to
undertake regular, mandatory safeguarding training to equip them with the
knowledge and skills to identify and respond to potential risks.
The
hospices work is centred on the individual's needs and they provide specialist
support wherever it is needed; whether that is in the home, another setting in
the community, in hospital or in the hospice itself. Support is provided to
patients and their families via the Inpatient Unit, the Community Care
Unit including outpatients clinics,
home visits from the community nursing, medical or therapy team, the OneCall
24/7 telephone helpline and bereavement support.
The hospice offers a generous benefit package, including:
27 days annual leave entitlement
Pension scheme
Life Cover
Cycle to Work Scheme
Car Leasing Scheme
Health Service Discounts
Occupational Sick Pay
Blue Light Card
Employee Assistance Programme
Job description
Job responsibilities
JOB
SUMMARY
The Workforce Development
Coordinator will support the delivery of effective learning and development
initiatives to ensure the hospice has a skilled and motivated workforce.
Working closely with the Associate Director of People & Culture, the Workforce
Development Coordinator will assist with workforce development initiatives, identifying
training needs, delivering training programs, and evaluating the effectiveness
of learning initiatives.
SAFEGUARDING RESPONSIBILITIES
Demonstrate
a commitment to keeping adults and young people safe.
Report
any disclosure made to you to the appropriate person.
Report
any safeguarding concerns in the workplace to the appropriate person.
Maintain
an awareness of the Hospices policies in relation to safeguarding.
KEY ACCOUNTABILITIES
Assist
in identifying training needs through consultations with department heads and
managers, and work with the Associate Director of People & Culture and HR
team to develop training programs that align with the hospice's strategic
objectives and support the development of the skills and competencies required
for the future workforce.
Work
closely with Hospice Education to identify opportunities to collaborate on the
hospices internal workforce development needs and career pathways.
Conduct
needs assessments to determine the skills and knowledge gaps within the hospice
workforce.
Develop,
deliver and/or coordinate the delivery of training programs, including
induction, role-specific training, and general training to enhance the skills
and knowledge of managers and staff.
Work
with the Head of Volunteers and HR Manager to support with the development and
implementation of strategies to attract, grow and retain talent.
Work
with the Head of Volunteers, HR Manager and other key stakeholders to create
clear career paths for staff, which outline the necessary skills and
experiences required for progression.
Assist
managers and the HR team in creating succession plans.
Assist
in evaluating the effectiveness of training programs and providing feedback to
stakeholders, using data and analytics to support this where possible.
Support
the Hospice to foster a learning never ends culture and encourage staff to take
advantage of internal and external development opportunities.
Encourage
staff to embrace a mindset of lifelong learning and personal development.
Support
the Associate Director of People & Culture and HR Manager with the
development and delivery of a corporate induction programme.
As
required, provide administrative support for learning and development
activities, including scheduling, booking training venues, and managing
training records.
GENERAL
Where
you are a member of a professional body you are required to conform to the
professional standards set by that body. You are required to ensure your
registration is current and practice continuous professional development;
Because
of the special nature of the hospice and its work the post holder may on
occasion be asked to undertake other duties to help maintain our high standard
of care; to uphold the hospice values at all times.
Job description
Job responsibilities
JOB
SUMMARY
The Workforce Development
Coordinator will support the delivery of effective learning and development
initiatives to ensure the hospice has a skilled and motivated workforce.
Working closely with the Associate Director of People & Culture, the Workforce
Development Coordinator will assist with workforce development initiatives, identifying
training needs, delivering training programs, and evaluating the effectiveness
of learning initiatives.
SAFEGUARDING RESPONSIBILITIES
Demonstrate
a commitment to keeping adults and young people safe.
Report
any disclosure made to you to the appropriate person.
Report
any safeguarding concerns in the workplace to the appropriate person.
Maintain
an awareness of the Hospices policies in relation to safeguarding.
KEY ACCOUNTABILITIES
Assist
in identifying training needs through consultations with department heads and
managers, and work with the Associate Director of People & Culture and HR
team to develop training programs that align with the hospice's strategic
objectives and support the development of the skills and competencies required
for the future workforce.
Work
closely with Hospice Education to identify opportunities to collaborate on the
hospices internal workforce development needs and career pathways.
Conduct
needs assessments to determine the skills and knowledge gaps within the hospice
workforce.
Develop,
deliver and/or coordinate the delivery of training programs, including
induction, role-specific training, and general training to enhance the skills
and knowledge of managers and staff.
Work
with the Head of Volunteers and HR Manager to support with the development and
implementation of strategies to attract, grow and retain talent.
Work
with the Head of Volunteers, HR Manager and other key stakeholders to create
clear career paths for staff, which outline the necessary skills and
experiences required for progression.
Assist
managers and the HR team in creating succession plans.
Assist
in evaluating the effectiveness of training programs and providing feedback to
stakeholders, using data and analytics to support this where possible.
Support
the Hospice to foster a learning never ends culture and encourage staff to take
advantage of internal and external development opportunities.
Encourage
staff to embrace a mindset of lifelong learning and personal development.
Support
the Associate Director of People & Culture and HR Manager with the
development and delivery of a corporate induction programme.
As
required, provide administrative support for learning and development
activities, including scheduling, booking training venues, and managing
training records.
GENERAL
Where
you are a member of a professional body you are required to conform to the
professional standards set by that body. You are required to ensure your
registration is current and practice continuous professional development;
Because
of the special nature of the hospice and its work the post holder may on
occasion be asked to undertake other duties to help maintain our high standard
of care; to uphold the hospice values at all times.
Person Specification
Specific Skills
Essential
- Good communication and interpersonal skills.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team.
- Creative problem-solving skills.
- Experience of using HR management systems and data analytics.
- Proficiency in using relevant software applications (e.g., Microsoft Office Suite, project management tools).
Desirable
- Experience in managing multiple projects.
Experience
Essential
- Experience in delivering training programs, including induction and role-specific training.
- Knowledge of learning and development methodologies.
- Experience of developing training materials, such as presentations, handouts, and workbooks.
- Familiarity with using LMS platforms to track and manage training records, enrol learners, and deliver online courses.
- Basic understanding of performance management principles.
Desirable
- Experience in a healthcare setting, particularly hospice or palliative care.
- Knowledge of learning analytics and data-driven decision-making.
Qualifications
Essential
- A relevant qualification in HR, L&D, or a related field (e.g. CIPD) or equivalent experience.
- Evidence of continuous professional development.
Desirable
- Bachelor's degree or equivalent in a relevant field.
- CIPD qualified.
Personal Qualities
Essential
- Passion for learning and development.
- Commitment to providing high-quality training and development support.
- Strong ethical principles and values.
- Adaptability and resilience.
- Ability to work under pressure and meet deadlines.
- A collaborative and team-oriented approach.
- A positive and enthusiastic attitude.
- A willingness to learn and develop professionally.
Person Specification
Specific Skills
Essential
- Good communication and interpersonal skills.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team.
- Creative problem-solving skills.
- Experience of using HR management systems and data analytics.
- Proficiency in using relevant software applications (e.g., Microsoft Office Suite, project management tools).
Desirable
- Experience in managing multiple projects.
Experience
Essential
- Experience in delivering training programs, including induction and role-specific training.
- Knowledge of learning and development methodologies.
- Experience of developing training materials, such as presentations, handouts, and workbooks.
- Familiarity with using LMS platforms to track and manage training records, enrol learners, and deliver online courses.
- Basic understanding of performance management principles.
Desirable
- Experience in a healthcare setting, particularly hospice or palliative care.
- Knowledge of learning analytics and data-driven decision-making.
Qualifications
Essential
- A relevant qualification in HR, L&D, or a related field (e.g. CIPD) or equivalent experience.
- Evidence of continuous professional development.
Desirable
- Bachelor's degree or equivalent in a relevant field.
- CIPD qualified.
Personal Qualities
Essential
- Passion for learning and development.
- Commitment to providing high-quality training and development support.
- Strong ethical principles and values.
- Adaptability and resilience.
- Ability to work under pressure and meet deadlines.
- A collaborative and team-oriented approach.
- A positive and enthusiastic attitude.
- A willingness to learn and develop professionally.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
