Job summary
As St Elizabeth Hospice embarks on its
transformative journey, we are seeking an Associate Director to provide strategic leadership and oversight
for the development and delivery of high-quality care services across our care
services.
Reporting to the Director of Care and as part
of the Senior Management Team, this pivotal role will create a vision for the
future of care services, ensuring that
the organisation remains at the forefront of best practice and innovation.
If you are a dynamic and innovative leader who is passionate about making a difference, we invite you to apply for this exciting opportunity.
Main duties of the job
We are seeking a
visionary leader to join our team as the Associate Director of Care Operations.
You will have a passion for improving the lives of patients and their families.
To thrive in this role,
you will need to demonstrate exceptional leadership with a strong understanding
of the healthcare landscape, especially in palliative care services.
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.
About us
St
Elizabeth Hospice is an independent charity & hospice, which improves life
for people in the East Suffolk, Great Yarmouth & Waveney areas living with a
progressive or life-limiting illness.
Established
in 1989, the hospice has built a reputation for delivering high-level care to
patients & the community it serves. Through medicine & therapy, they ease
pain; give life purpose & make life liveable. Last year the charity supported
over 4,000 patients & their families.
The
hospices work is centred on the individual's needs & they provide specialist
support wherever it is needed; whether that is in the home, another setting in
the community, in hospital or in the hospice itself. Support is provided to
patients & their families via the Inpatient Unit, the Community Care Unit
including outpatients clinics, home visits from the community nursing, medical
or therapy team, the OneCall 24/7 telephone helpline & bereavement support.
In
2023, St Elizabeth Hospice merged with East Coast Hospice to form a
collaborative approach to developing achievable & sustainable specialist
palliative care services for people living in the Great Yarmouth & Waveney
area.
In addition to being part of a wonderful local
charity & a friendly & collaborative team, the hospice offers a rewarding benefits
package:
Generous holiday allowance
Life Cover
Access to our Employee Assistance Programme
Eligibility for a Blue Light Card (offering a wide
range of discounts)
Pension scheme
Car Leasing Scheme
Job description
Job responsibilities
JOB DESCRIPTION: ASSOCIATE
DIRECTOR OF CARE OPERATIONS
REPORTS
TO: DIRECTOR OF CARE
BASED AT: ST ELIZABETH HOSPICE
JOB SUMMARY
To provide strategic leadership
and oversight for the development and delivery of high-quality care services
across our care services. The Associate Director will collaborate with senior
leadership to create a vision for the future of care services, ensuring that
the organisation remains at the forefront of best practice and innovation.
There will be two Associate Director roles, who between them will cover the
entirety of care services, with their respective portfolios determined by
current organisational priorities and individual skill sets.
SAFEGUARDING
RESPONSIBILITIES
Demonstrate a commitment to keeping adults and young people safe
Report any disclosure made to you to the appropriate person
Report any safeguarding concerns in the workplace to the appropriate
person
Maintain an awareness of the Hospices policies in relation to
safeguarding
KEY ACCOUNTABILITIES
Drive and own a
strategic vision for care services that align with the hospices mission, vision,
and strategic objectives.
Develop and implement
robust clinical governance frameworks, policies and procedures to ensure the consistent
delivery of safe, effective, and high-quality care.
Collaborate with
key stakeholders to lead the development and implementation of a comprehensive
workforce development strategy that directly addresses the current and future
care and clinical services needs of the hospice.
Continuously seek
out and pursue opportunities for service development and improvement, ensuring
that care services remain responsive to the needs of patients and their
families.
Cultivate a
commitment to continuous quality improvement initiatives, utilising data-driven
approaches to identify and address areas for enhancement.
Develop and
implement effective risk management strategies to mitigate risks and protect
the safety of patients, staff, and visitors, including infection prevention and
control.
Provide visible
leadership and ownership to designated project work, to be agreed alongside
their fellow Associate Director, which will span across the Care Directorate.
Collaborate with
other departments and organisations to facilitiate seamless care transitions
and coordination.
Working alongside
clinical leads foster a culture of exceptional patient safety and compliance
excellence, ensuring adherence to all regulatory obligations and industry
standards.
Ensure the hospice
is fully compliant with all relevant regulatory frameworks, standards, and
guidelines, including the Care Quality Commission (CQC).
Lead and inspire
a team of experienced professionals, providing mentorship, guidance, and
support as required.
Accountable for the efficient allocation and utilisation of allocated
budgets, ensuring that resources are used to drive maximum organisational
impact.
GENERAL
Where
you are a member of a professional body you are required to conform to the
professional standards set by that body. You are required to ensure your
registration is current and practice continuous professional development.
Because
of the special nature of the hospice and its work the post holder may on
occasion be asked to undertake other duties to help maintain our high standard
of care; to uphold the hospice values at all times.
THIS JOB DESCRIPTION IS NOT NECESSARILY
EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE DIRECTOR OF CARE IN CONJUNCTION
WITH THE POST HOLDER
Job description
Job responsibilities
JOB DESCRIPTION: ASSOCIATE
DIRECTOR OF CARE OPERATIONS
REPORTS
TO: DIRECTOR OF CARE
BASED AT: ST ELIZABETH HOSPICE
JOB SUMMARY
To provide strategic leadership
and oversight for the development and delivery of high-quality care services
across our care services. The Associate Director will collaborate with senior
leadership to create a vision for the future of care services, ensuring that
the organisation remains at the forefront of best practice and innovation.
There will be two Associate Director roles, who between them will cover the
entirety of care services, with their respective portfolios determined by
current organisational priorities and individual skill sets.
SAFEGUARDING
RESPONSIBILITIES
Demonstrate a commitment to keeping adults and young people safe
Report any disclosure made to you to the appropriate person
Report any safeguarding concerns in the workplace to the appropriate
person
Maintain an awareness of the Hospices policies in relation to
safeguarding
KEY ACCOUNTABILITIES
Drive and own a
strategic vision for care services that align with the hospices mission, vision,
and strategic objectives.
Develop and implement
robust clinical governance frameworks, policies and procedures to ensure the consistent
delivery of safe, effective, and high-quality care.
Collaborate with
key stakeholders to lead the development and implementation of a comprehensive
workforce development strategy that directly addresses the current and future
care and clinical services needs of the hospice.
Continuously seek
out and pursue opportunities for service development and improvement, ensuring
that care services remain responsive to the needs of patients and their
families.
Cultivate a
commitment to continuous quality improvement initiatives, utilising data-driven
approaches to identify and address areas for enhancement.
Develop and
implement effective risk management strategies to mitigate risks and protect
the safety of patients, staff, and visitors, including infection prevention and
control.
Provide visible
leadership and ownership to designated project work, to be agreed alongside
their fellow Associate Director, which will span across the Care Directorate.
Collaborate with
other departments and organisations to facilitiate seamless care transitions
and coordination.
Working alongside
clinical leads foster a culture of exceptional patient safety and compliance
excellence, ensuring adherence to all regulatory obligations and industry
standards.
Ensure the hospice
is fully compliant with all relevant regulatory frameworks, standards, and
guidelines, including the Care Quality Commission (CQC).
Lead and inspire
a team of experienced professionals, providing mentorship, guidance, and
support as required.
Accountable for the efficient allocation and utilisation of allocated
budgets, ensuring that resources are used to drive maximum organisational
impact.
GENERAL
Where
you are a member of a professional body you are required to conform to the
professional standards set by that body. You are required to ensure your
registration is current and practice continuous professional development.
Because
of the special nature of the hospice and its work the post holder may on
occasion be asked to undertake other duties to help maintain our high standard
of care; to uphold the hospice values at all times.
THIS JOB DESCRIPTION IS NOT NECESSARILY
EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE DIRECTOR OF CARE IN CONJUNCTION
WITH THE POST HOLDER
Person Specification
Qualifications
Essential
- Bachelor's degree or equivalent in a relevant field (e.g., healthcare administration, public health, social work) or equivalent experience
- Evidence of continuous professional development
- Strong understanding of the national healthcare agenda
Desirable
- Master's degree or equivalent in a relevant field (e.g., healthcare administration, nursing leadership)
- Current registration with a relevant professional body
- Certified in project management (e.g., PMP, PRINCE2)
- Advanced qualifications in quality improvement or risk management
Experience
Essential
- Extensive experience in strategic planning, development, and implementation within a healthcare setting
- Deep understanding of the healthcare landscape, particularly palliative care services
- Proven track record of successful leadership and strategic development in a healthcare setting
- Proven experience in implementing clinical governance initiatives including developing and implementing clinical governance strategies and policies.
- Knowledge of national healthcare policies and regulations, including the Care Quality Commission (CQC) standards
- Understanding of the concepts which underpin approaches to improving patient safety in health systems
- Proven ability to drive organisational growth and innovation
- Experience in building and maintaining strong relationships with key stakeholders (e.g., internal, commissioners, healthcare providers, community partners)
- Experience in managing budgets and financial resources effectively
Desirable
- Experience in developing and implementing new models of care delivery
- Experience in working in a hospice or similar setting
- Knowledge of emerging technologies and their potential applications in healthcare
- Demonstrable knowledge and skills in specialist palliative service provision
Specific Skills
Essential
- Excellent leadership, communication, and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to think strategically and creatively
- Ability to influence and negotiate effectively
- Ability to think creatively and develop innovative solutions to complex challenges.
- Strong organisational and time management skills
- Proficiency in using relevant software applications (e.g., Microsoft Office Suite, project management tools)
Desirable
- Experience in change management
Personal Qualities
Essential
- Passion for improving the lives of patients and their families
- Commitment to quality, safety, and patient-centered care
- Strong ethical principles and values
- Adaptability and resilience
- Ability to work under pressure and meet deadlines
- A collaborative and team-oriented approach
- A positive and enthusiastic attitude
- A willingness to learn and develop professionally
Person Specification
Qualifications
Essential
- Bachelor's degree or equivalent in a relevant field (e.g., healthcare administration, public health, social work) or equivalent experience
- Evidence of continuous professional development
- Strong understanding of the national healthcare agenda
Desirable
- Master's degree or equivalent in a relevant field (e.g., healthcare administration, nursing leadership)
- Current registration with a relevant professional body
- Certified in project management (e.g., PMP, PRINCE2)
- Advanced qualifications in quality improvement or risk management
Experience
Essential
- Extensive experience in strategic planning, development, and implementation within a healthcare setting
- Deep understanding of the healthcare landscape, particularly palliative care services
- Proven track record of successful leadership and strategic development in a healthcare setting
- Proven experience in implementing clinical governance initiatives including developing and implementing clinical governance strategies and policies.
- Knowledge of national healthcare policies and regulations, including the Care Quality Commission (CQC) standards
- Understanding of the concepts which underpin approaches to improving patient safety in health systems
- Proven ability to drive organisational growth and innovation
- Experience in building and maintaining strong relationships with key stakeholders (e.g., internal, commissioners, healthcare providers, community partners)
- Experience in managing budgets and financial resources effectively
Desirable
- Experience in developing and implementing new models of care delivery
- Experience in working in a hospice or similar setting
- Knowledge of emerging technologies and their potential applications in healthcare
- Demonstrable knowledge and skills in specialist palliative service provision
Specific Skills
Essential
- Excellent leadership, communication, and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to think strategically and creatively
- Ability to influence and negotiate effectively
- Ability to think creatively and develop innovative solutions to complex challenges.
- Strong organisational and time management skills
- Proficiency in using relevant software applications (e.g., Microsoft Office Suite, project management tools)
Desirable
- Experience in change management
Personal Qualities
Essential
- Passion for improving the lives of patients and their families
- Commitment to quality, safety, and patient-centered care
- Strong ethical principles and values
- Adaptability and resilience
- Ability to work under pressure and meet deadlines
- A collaborative and team-oriented approach
- A positive and enthusiastic attitude
- A willingness to learn and develop professionally
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
