Job summary
The Care Coordinator will support both the
clinical and administrative functions of the organisation to enhance patient
care and service delivery. They will work closely with a range of primary care
professionals to manage identified patient caseloads, supporting patients and
carers before and after clinical consultations, and ensuring evolving needs are
addressed. In addition, they will coordinate
the effective running of clinics, including managing SystmOne schedules,
advertising shifts, supporting service mobilisation, and maintaining accurate
data for governance and reporting. The coordinator will also facilitate MDT
coordination, manage patient pathways by arranging investigations and follow-up
appointments, and ensure timely treatment in line with national standards.
Main duties of the job
Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids.
Help people to manage their needs, answering their queries and supporting them to make appointments.
Ensure that people have good quality information to help them make choices about their care.
Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.
General Administration and note taking as appropriate.
Manage the adding and editing of clinics on SystmOne.
Respond to and directing telephone calls, including taking messages when required.
Monitor the Federation email accounts.
Support the Federation management team in the collection and submission of relevant data.
Arrange appointments for investigations and/or follow up appointments for additional patient tests as required by the clinician.
Assist the effective management of the patient pathway ensuring that all necessary appointments, including the booking of outpatient clinics and waiting lists, are arranged on time and that patients receive timely treatment in accordance with national standards.
About us
North West Leicestershire GP Limited is a federation of 12 General Practices who work collaboratively to offer services at scale for our patients. The Federation is responsible for the running of the North West Leicestershire Primary Care Network which offers services to approximately 116, 000 patients.
Interviews for this role are likely to take place week commencing 30th March 2026.
Please be aware that our organisation does not hold a visa sponsor licence, so we are unable to accept applications from those requiring visa sponsorship to work in the UK.
Applications are reviewed and shortlisted on a rolling basis and we reserve the right to close adverts early due to the volume of applications we receive.
Job description
Job responsibilities
To provide a Care Coordinator resource for healthcare professionals and service users, working in collaboration with other members of the Multidisciplinary Team across the Primary Care Network (PCN).
Working closely with healthcare professionals within the PCN to develop effective working relationships and identify and support a defined caseload of patients.
Supporting the creation of personalised care and support plans which are patient centred.
Providing coordination and navigation for patients and their carers across health and care services, plus other external agencies, so that their care plan is optimized and acted on.
Providing clear communication to patients and their carers to ensure that people have good quality information to help them make choices about their care and the services the PCN offers.
Using SystmOne, and other approved data collection resources, to obtain and utilise practice data support patient care and the delivery of services.
Maintain a good working relationship with the practices within the PCN.
Provide a comprehensive Clinic Coordinator resource across all PCN/Federation services and contracts, supporting the coordination and delivery of MDTs within PCNs.
To ensure the effective running of all clinics.
Support the Federation team with the mobilisation of new services.
Job description
Job responsibilities
To provide a Care Coordinator resource for healthcare professionals and service users, working in collaboration with other members of the Multidisciplinary Team across the Primary Care Network (PCN).
Working closely with healthcare professionals within the PCN to develop effective working relationships and identify and support a defined caseload of patients.
Supporting the creation of personalised care and support plans which are patient centred.
Providing coordination and navigation for patients and their carers across health and care services, plus other external agencies, so that their care plan is optimized and acted on.
Providing clear communication to patients and their carers to ensure that people have good quality information to help them make choices about their care and the services the PCN offers.
Using SystmOne, and other approved data collection resources, to obtain and utilise practice data support patient care and the delivery of services.
Maintain a good working relationship with the practices within the PCN.
Provide a comprehensive Clinic Coordinator resource across all PCN/Federation services and contracts, supporting the coordination and delivery of MDTs within PCNs.
To ensure the effective running of all clinics.
Support the Federation team with the mobilisation of new services.
Person Specification
Experience
Essential
- A demonstrable level of experience working with healthcare professionals and/or previous experience in the NHS, social care or relevant field.
- Experience of managing patients with complex needs.
- Effective time management and organisational skills.
- Excellent prioritisation skills and the ability to work to tight deadlines.
- Excellent communication skills, listening, written and verbal.
- Excellent interpersonal skills a skilled and sensitive communicator, confident in dealing with staff, people and patients.
- Excellent working knowledge of and application of Microsoft Office packages.
- Ability to work both autonomously and as part of a multidisciplinary team.
- Ability to deal with complex facts/situations requiring analysis, interpretation and comparison of a range of options.
- Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
- Experience of analysing and interpreting data and producing performance reports for stakeholders.
Desirable
- Experience of working in a GP practice.
- Experience of health and social care assessments
- Experience of using technology and digital tools to support health and wellbeing.
- Good working knowledge of SystmOne and EMIS clinical systems.
Other
Essential
- Ability to work sensitively to maintain high levels of diplomacy and confidentiality.
- Ability to stay focused and positive in the face of challenging situations.
- Ability to demonstrate a person centred, holistic approach to the health and wellbeing of clients.
- Flexible with regard to changing priorities.
- Willingness to work flexibly when required.
- Access to own transport and ability to travel across North West Leicestershire on a regular basis to support all practices.
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- NVQ 3 or equivalent in the relevant field and/or relevant basic/first level professional qualification.
Person Specification
Experience
Essential
- A demonstrable level of experience working with healthcare professionals and/or previous experience in the NHS, social care or relevant field.
- Experience of managing patients with complex needs.
- Effective time management and organisational skills.
- Excellent prioritisation skills and the ability to work to tight deadlines.
- Excellent communication skills, listening, written and verbal.
- Excellent interpersonal skills a skilled and sensitive communicator, confident in dealing with staff, people and patients.
- Excellent working knowledge of and application of Microsoft Office packages.
- Ability to work both autonomously and as part of a multidisciplinary team.
- Ability to deal with complex facts/situations requiring analysis, interpretation and comparison of a range of options.
- Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
- Experience of analysing and interpreting data and producing performance reports for stakeholders.
Desirable
- Experience of working in a GP practice.
- Experience of health and social care assessments
- Experience of using technology and digital tools to support health and wellbeing.
- Good working knowledge of SystmOne and EMIS clinical systems.
Other
Essential
- Ability to work sensitively to maintain high levels of diplomacy and confidentiality.
- Ability to stay focused and positive in the face of challenging situations.
- Ability to demonstrate a person centred, holistic approach to the health and wellbeing of clients.
- Flexible with regard to changing priorities.
- Willingness to work flexibly when required.
- Access to own transport and ability to travel across North West Leicestershire on a regular basis to support all practices.
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- NVQ 3 or equivalent in the relevant field and/or relevant basic/first level professional qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
