Job summary
The
NWL GP Federation (The Federation) is a forward thinking primary care
organisation that has been growing at a rapid pace. The appointment of a
dedicated HR Manager is part of our strategy to consolidate and
ensure future growth is sustainable.
This is a new role, so the successful candidate will have the ability to
shape what the future looks like and we will give you the opportunity to grow and
develop in the role. The NHS is always changing, so we are looking for someone who is flexible and enthusiastic to help us succeed in a challenging landscape. You would be part of a friendly and supportive senior
leadership team who aim to provide the very best of care for our patients and
support to our member practices.
The Federation team consists of around 70 directly
employed individuals; making them all feel part of a connected, well managed business,
is one of our top priorities. We have focused on making this a good organisation to work for which is reflected in our excellent staff survey results and nomination for a national Health Services Journal Award.
Main duties of the job
This
is a hands-on operational HR Manager role working with the senior leadership
team and taking full lead of the HR Function. This role would suit someone who
is an experienced HR Manager or someone who is ready for the next step who have
proven exposure to a busy and varied HR role. The role is very flexible, but we
would want you to be able to regularly go out to our practices to meet the
teams and work at our head office in Whitwick every week.
-
Excellent communication and interpersonal skills, with the ability to
build strong relationships across the business
-
Proactive, hands-on approach with the ability to work independently
-
Managing the full employee lifecycle including recruitment, onboarding,
and leavers process
-
Handling employee relations matters, ensuring compliance with employment
legislation
-
Leading on HR strategy and implementing initiatives to support our team.
-
Delivering performance management, and development conversations
-
Driving employee engagement and fostering a positive workplace culture
-
Managing HR systems and data reporting
About us
The
North West Leicestershire GP Federation consists of 12 GP Practices covering
114,000 patients. The GP Federation delivers a range of innovative clinical services, including the North West Leicestershire
Primary Care Network and Leicestershire Women's Health Hub. This role will involve working closely with the GP Practices to ensure
a consistent HR experience for our people, those embedded in the 12 member
practices and those working at scale.
We want to support the development of the
Federation team and manage the talent we have. We are an ambitious and
innovative organisation looking to develop services for our patients and
provide opportunities for our staff to learn and grow.
Interviews for this role will take place on the 18th and 20th of November in Whitwick.
Job description
Job responsibilities
Job Purpose/Summary
Working strategically and operationally, the post holder will
support in delivering a proactive HR service to all departments within North
West Leicestershire GP Federation Ltd (the Federation).
You will work closely with Federation Management team and Practice
Managers and, have the opportunity to build strong relationships with the view
to identifying and understanding their HR needs and implementing effective
strategies to support their requirements.
This role will involve dealing with a range of matters including
terms and conditions, absence, performance management, discipline, grievance
and organisational change; ensuring consistent application of employment law
and reaching business focussed solutions.
Main Duties and Areas of
Responsibility:
Act as first point of contact for Clinical Directors,
Federation Head Office and Federation employed staff needing support and advice
relating to HR concerns, assisting them to deal appropriately with difficult
situations.
- Line manage PCN Additional Roles Staff (Social
Prescribing Link Workers, General Practice Assistants and Care Coordinators) and
support the ARRS seniors with their line management responsibilities.
- Provide long-term assistance to the team in
addressing staffing concerns, including absence management, performance
management, disciplinaries, staff grievances.
- Ensure contracts of employment are in place
and up to date for all staff employed by the Federation.
- Ensure consistent information about ARRS
employees is provided as appropriate to our member practices.
- Lead on writing/ updating organisational HR
policies and procedures, ensuring these are up to date with regular reviews,
and that key terms are communicated to staff, with appropriate training
provided where necessary.
- Lead the staff feedback process including
producing reports from surveys and exit interviews and highlighting themes and
priorities.
- Follow fair and consistent processes to manage
absences, poor performance, capability issues and
disciplinary matters. Conduct informal meetings. Carry out investigations where required.
Chair or support in formal meetings as required.
- Liaise with external agencies
on matters of
misconduct where necessary.
- Liaise with external sources of HR support in order
to obtain specialist advice when addressing complex or high-risk situations.
- Where required, provide education and training
to staff on HR-related topics.
- Lead in maintaining effective internal HR
systems and processes with the support of the HR Administrator, including the periodic review of Job Descriptions and
Person Specifications
- recording and monitoring staff training and
development needs
- supporting the departure of staff, including
conducting exit interviews and maintaining a record of leavers
- supporting the implementation and embedding of
the organisational Values and Behaviours and contributing to future
organisational development
- leading on the development and feedback
analysis of an annual staff survey.
- Lead on recruitment, preparing job
advertisements, job descriptions and personspecifications
for all roles, shortlisting and interviewing candidates for non-clinical roles,
and supporting
in short-listing and interviewing candidates for clinical roles.
-
Lead on staff induction, to include all
administration work surrounding new starters, offer letters,
contracts of employment, reference and DBS checks, introduction to key policies
and procedures, and training where appropriate, in conjunction with the HR
Administrator.
-
Responsible for enablement and implementation
of the Federations Wellbeing strategy.
-
Support the management team in conducting
appraisals where required. Ensure all
employees have regular appraisals and ensure themes are shared and reviewed.
- Ensure good communication and relationships
across the organisation supporting with dispute
resolution where required.
- Work with managers to ensure business
continuity through appropriate staffing levels, responding
to urgent issues as they arise.
- Responsible for overseeing all HR
administration and managing HR Administrator, ensuring staff files are up to
date, records kept of meetings, changes to hours, contract changes, etc.
Leadership
and Management
The post-holder will be expected to contribute
to the strategic development of the Federation as it seeks to support service
transformation in response to the health and care needs within the patient population
that it serves.
Job description
Job responsibilities
Job Purpose/Summary
Working strategically and operationally, the post holder will
support in delivering a proactive HR service to all departments within North
West Leicestershire GP Federation Ltd (the Federation).
You will work closely with Federation Management team and Practice
Managers and, have the opportunity to build strong relationships with the view
to identifying and understanding their HR needs and implementing effective
strategies to support their requirements.
This role will involve dealing with a range of matters including
terms and conditions, absence, performance management, discipline, grievance
and organisational change; ensuring consistent application of employment law
and reaching business focussed solutions.
Main Duties and Areas of
Responsibility:
Act as first point of contact for Clinical Directors,
Federation Head Office and Federation employed staff needing support and advice
relating to HR concerns, assisting them to deal appropriately with difficult
situations.
- Line manage PCN Additional Roles Staff (Social
Prescribing Link Workers, General Practice Assistants and Care Coordinators) and
support the ARRS seniors with their line management responsibilities.
- Provide long-term assistance to the team in
addressing staffing concerns, including absence management, performance
management, disciplinaries, staff grievances.
- Ensure contracts of employment are in place
and up to date for all staff employed by the Federation.
- Ensure consistent information about ARRS
employees is provided as appropriate to our member practices.
- Lead on writing/ updating organisational HR
policies and procedures, ensuring these are up to date with regular reviews,
and that key terms are communicated to staff, with appropriate training
provided where necessary.
- Lead the staff feedback process including
producing reports from surveys and exit interviews and highlighting themes and
priorities.
- Follow fair and consistent processes to manage
absences, poor performance, capability issues and
disciplinary matters. Conduct informal meetings. Carry out investigations where required.
Chair or support in formal meetings as required.
- Liaise with external agencies
on matters of
misconduct where necessary.
- Liaise with external sources of HR support in order
to obtain specialist advice when addressing complex or high-risk situations.
- Where required, provide education and training
to staff on HR-related topics.
- Lead in maintaining effective internal HR
systems and processes with the support of the HR Administrator, including the periodic review of Job Descriptions and
Person Specifications
- recording and monitoring staff training and
development needs
- supporting the departure of staff, including
conducting exit interviews and maintaining a record of leavers
- supporting the implementation and embedding of
the organisational Values and Behaviours and contributing to future
organisational development
- leading on the development and feedback
analysis of an annual staff survey.
- Lead on recruitment, preparing job
advertisements, job descriptions and personspecifications
for all roles, shortlisting and interviewing candidates for non-clinical roles,
and supporting
in short-listing and interviewing candidates for clinical roles.
-
Lead on staff induction, to include all
administration work surrounding new starters, offer letters,
contracts of employment, reference and DBS checks, introduction to key policies
and procedures, and training where appropriate, in conjunction with the HR
Administrator.
-
Responsible for enablement and implementation
of the Federations Wellbeing strategy.
-
Support the management team in conducting
appraisals where required. Ensure all
employees have regular appraisals and ensure themes are shared and reviewed.
- Ensure good communication and relationships
across the organisation supporting with dispute
resolution where required.
- Work with managers to ensure business
continuity through appropriate staffing levels, responding
to urgent issues as they arise.
- Responsible for overseeing all HR
administration and managing HR Administrator, ensuring staff files are up to
date, records kept of meetings, changes to hours, contract changes, etc.
Leadership
and Management
The post-holder will be expected to contribute
to the strategic development of the Federation as it seeks to support service
transformation in response to the health and care needs within the patient population
that it serves.
Person Specification
Experience
Essential
- Experience of managing or supervising staff
- Extensive experience in providing highly specialised HR advice and support to managers including, absence management, conduct, capability, disciplinary, grievance, management of change, and employment law.
- Preparing and writing effective reports and official documentation.
- Good communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience e.g. team member, patient, families, carers, partner agencies, other stakeholders.
- Ability to work sensitively to maintain high levels of diplomacy and confidentiality.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Good interpersonal, influencing and negotiating skills.
- Able to work under pressure and meet deadlines.
- Ability to work in a busy environment and prioritise tasks effectively whilst also supporting others.
Desirable
- Experience of working within the NHS.
- Up to date knowledge of employment law, interpreting and applying employment legislation
Other requirements
Essential
- Computer literate (MS Office platform)
- Awareness of Health and Safety
- Respect privacy, dignity, needs and beliefs of patients
- Awareness of GDPR and confidentiality
- Awareness of Safeguarding Children & Adults
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Current full driving licence and sole use of car
- Immunisation status
Qualifications
Essential
- CIPD or equivalent demonstrable level of experience
- Good standard of general education
Other requirements
Essential
- Computer literate (MS Office platform)
- Awareness of Health and Safety
- Respect privacy, dignity, needs and beliefs of patients
- Awareness of GDPR and confidentiality
- Awareness of Safeguarding Children & Adults
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Current full driving licence and sole use of car
- Immunisation status
Person Specification
Experience
Essential
- Experience of managing or supervising staff
- Extensive experience in providing highly specialised HR advice and support to managers including, absence management, conduct, capability, disciplinary, grievance, management of change, and employment law.
- Preparing and writing effective reports and official documentation.
- Good communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience e.g. team member, patient, families, carers, partner agencies, other stakeholders.
- Ability to work sensitively to maintain high levels of diplomacy and confidentiality.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Good interpersonal, influencing and negotiating skills.
- Able to work under pressure and meet deadlines.
- Ability to work in a busy environment and prioritise tasks effectively whilst also supporting others.
Desirable
- Experience of working within the NHS.
- Up to date knowledge of employment law, interpreting and applying employment legislation
Other requirements
Essential
- Computer literate (MS Office platform)
- Awareness of Health and Safety
- Respect privacy, dignity, needs and beliefs of patients
- Awareness of GDPR and confidentiality
- Awareness of Safeguarding Children & Adults
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Current full driving licence and sole use of car
- Immunisation status
Qualifications
Essential
- CIPD or equivalent demonstrable level of experience
- Good standard of general education
Other requirements
Essential
- Computer literate (MS Office platform)
- Awareness of Health and Safety
- Respect privacy, dignity, needs and beliefs of patients
- Awareness of GDPR and confidentiality
- Awareness of Safeguarding Children & Adults
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Current full driving licence and sole use of car
- Immunisation status
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
