Practice Manager

Job description

Job responsibilities

To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

Primary Responsibilities

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The practice manager is responsible for:

a. Overseeing the strategic direction and day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: Assistant Practice Manager, Admin Team Leaders and Administration Staff. HR & Administration management of nursing team, salaried GPs and ARRS staff (as appropriate via the GP Federation)

d. Managing the recruitment process for the practice

e. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications

f. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

g. Leading change and continuous improvement initiatives

h. Writing, coordinating, reviewing and updating all practice policies and procedures including delegating as appropriate to other practice staff

i. Coordinating and lead the compilation of practice reports and the practice development plan (PDP)

j. Developing, implementing and embedding an efficient business resilience plan (BRP)

k. Managing all financial elements of the practice, including budgets, cashflow, monitoring, reporting and petty cash in conjunction with the partners

l. Managing contracts for services i.e. cleaning and utilities

m. Ensuring the team reach all practice targets including QOF, PCN DES, IIF and medicine optimisation schemes (supported by the clinical and administrative leads)

n. Managing all complaints and significant events effectively

o. Coordinating the practice diary, ensuring meetings are scheduled, recorded and follow-up appropriately

p. Representing the practice at external meetings as required including involvement in the Primary Care Network and GP Federation

q. Marketing the practice appropriately

r. Ensuring patient communication is timely and appropriate including the maintenance of the practice website, social media platforms and the production of practice newsletters as required

s. Maintaining the practice and NHS choices websites

t. Managing the Patient Participation Group

u. Ensuring compliance with legislation and deal with disciplinary issues accordingly

v. Responsible for ensuring the practice meets Care Quality Commission standards

w. The management of the premises, including health and safety aspects such as risk assessments and mandatory training

x. Managing the practice IT system, delegating staff to act as administrators

y. Ensuring compliance with IT security and Information Governance

z. Ensuring all students are appropriately inducted into practice systems and processes, liaising with external organisations in relation to the trainees and overseeing HR administration.

aa. Coordinating of all projects within the practice

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• Leadership and / or Management Qualification
• AMSPAR Qualification

Other requirements

Essential

• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence

Desirable

• Flexibility to work outside of core office hours

Experience

Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• NHS / Primary Care General Practice experience
• Excellent communication skills - written, oral and presenting
• Strong IT skills
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• TPP SystmOne skills
• Effective time management - Planning & Organising
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Desirable

• Experience of managing large multidisciplinary teams
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes
• Ability to exploit and negotiate opportunities to enhance service delivery
• Strategic thinker and negotiator

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Leicestershire GP Federation

Address

Whitwick Road Surgery

Whitwick Road

Coalville

Leicestershire

LE67 3FA