Head of Patient and Family Support and Wellbeing Services

St Andrews Hospice

The closing date is 12 May 2025

Job summary

An exciting opportunity has arisen, due to a restructure, for an experienced and committed Head of Patient and Family, Support & Wellbeing Services at St Andrews Hospice Grimsby.

As a key inspirational member of the hospice leadership team and reporting to the Director of Clinical Services, the successful candidate will be responsible for leading the development and delivery of Patient and Family, Support & Wellbeing Services which comprises of our Wellbeing outpatient services, specialist Lymphoedema service, Therapeutic Activities, Complementary Therapies, Social Work, Spiritual Care and Bereavement Services. The successful candidate will bring innovative ideas to support the development of more outpatient service including nurse-led clinics, whilst ensuring the highest quality of care is delivered.

You will be either a qualified Health or Social Care Practitioner I.e. Registered Nurse, Physiotherapist, Occupational Therapist or Social Worker, and be registered with the appropriate professional body.

Main duties of the job

To have overall operational and line management responsibility for the Patient and Family, Support and Wellbeing Services which consists of the following departments: Wellbeing team, Complementary Therapies, Therapeutic Activities, Lymphoedema, Social Work, Spiritual Care and Bereavement.

To be a key member of the operational management team, contributing to the forward planning and development of the hospice, in particular the patient and family services.

To ensure the highest quality of care is delivered to patients, their families and significant others through a Holistic approach, providing measurable outcomes and the evidence to support these.

To significantly contribute to the shaping and development of all the Patient and Family services including the development of therapeutic interventions and outpatient clinics e.g. Blood Transfusions, Heart Failure.

To support Hospice User Engagement utilising a wide range of methods to obtain feedback and encourage involvement in the development of hospice services.

To contribute to a co-ordinated and efficient service, having an understanding of all departments, reflecting the aims and philosophy of Hospice care, communicating with staff, volunteers and managers and Chief Executive as required.

About us

Contrary to the belief that Hospices are sad, depressing, and upsetting places to work, this is certainly not the case here at St Andrews Hospice. We offer a warm, friendly, and nurturing environment where our patients, families and staff are at the heart of everything we do, in striving to make each day enjoyable for everyone.

As the Director of Clinical Services, I very much look forward to working with our new Head of Patient and Family, Support and Wellbeing Services. I am excited to support the great ideas and innovation that you may bring to the role. Working in Palliative Care and end of life care is all about care, compassion, dedication, and devotion and here we can care for our patients and families to the fullest in making those everlasting memories which is a real privilege. If you want to be part of our amazing team, then I would love to hear from you. Karen Higgins Director of Clinical Services, St Andrews Hospice.

In return we offer you:

Competitive Salary

Paid Humber Bridge tolls

Long Service Reward Scheme

Lease Car Scheme (NHS Fleet)

Generous annual leave

Employee Assistance Programme

On call allowance

Excellent CPD

Occupational Maternity/Paternity

Paid NMC Registration

Death in service benefit 3 x salary

Attendance Reward Scheme

High staff ratios

Flexible working options

Contributory pension scheme

Date posted

22 April 2025

Pay scheme

Other

Salary

£46,181 to £52,846 a year Salary based on 37.5 hours

Contract

Permanent

Working pattern

Full-time

Reference number

B0286-25-0003

Job locations

St. Andrews Hospice

Peaks Lane

Grimsby

DN32 9RP


Job description

Job responsibilities

To apply for this vacancy and to read the full job description please visit https://www.standrewshospice.com/how_you_can_help/vacancies/

Job description

Job responsibilities

To apply for this vacancy and to read the full job description please visit https://www.standrewshospice.com/how_you_can_help/vacancies/

Person Specification

Experience

Essential

  • Post registration experience relevant to role
  • Proven management experience
  • Experience of previous budgetary control
  • Experience palliative care setting is desirable
  • Evidence of utilising advanced communication skills

Desirable

  • Good understanding of Palliative and End of Life care and hospice provision

Qualifications

Essential

  • Professional qualification in Health or Social Care e.g. Registered Nurse Physiotherapy, Occupational Therapy, Social Worker
  • Educated to Degree level
  • Evidence of continual post registration training and development
  • Communication skills training

Desirable

  • Educated to Masters level
  • Leadership and Management training
  • Recognised teaching and assessing qualification
  • Bereavement qualification/training

Skills

Essential

  • Management of people, the ability to influence change
  • Effective interpersonal and team working skills
  • To be confident in using information technology and have extensive skills within Microsoft Office programmes
  • Ability to produce accurate and detailed reports, referencing up-to-date evidence/research.
  • Effective time management skills and the ability to organise own work without direct supervision
  • Self-motivated with excellent interpersonal and communication skills
  • To be able to demonstrate sound problem solving, facilitation and teambuilding skills, contributing significantly to policy and strategy development
  • Demonstrate excellent leadership skills in a motivational and developmental manner.
  • Understanding of governance and quality measures
  • Knowledge of local, regional and national developments in Palliative Care and how they impact on Hospice services
  • Knowledge of regulatory safeguarding policies and procedures
  • Knowledge of MCA and Deprivation of Liberties policy

Desirable

  • Extensive skills in Microsoft Office Programmes
Person Specification

Experience

Essential

  • Post registration experience relevant to role
  • Proven management experience
  • Experience of previous budgetary control
  • Experience palliative care setting is desirable
  • Evidence of utilising advanced communication skills

Desirable

  • Good understanding of Palliative and End of Life care and hospice provision

Qualifications

Essential

  • Professional qualification in Health or Social Care e.g. Registered Nurse Physiotherapy, Occupational Therapy, Social Worker
  • Educated to Degree level
  • Evidence of continual post registration training and development
  • Communication skills training

Desirable

  • Educated to Masters level
  • Leadership and Management training
  • Recognised teaching and assessing qualification
  • Bereavement qualification/training

Skills

Essential

  • Management of people, the ability to influence change
  • Effective interpersonal and team working skills
  • To be confident in using information technology and have extensive skills within Microsoft Office programmes
  • Ability to produce accurate and detailed reports, referencing up-to-date evidence/research.
  • Effective time management skills and the ability to organise own work without direct supervision
  • Self-motivated with excellent interpersonal and communication skills
  • To be able to demonstrate sound problem solving, facilitation and teambuilding skills, contributing significantly to policy and strategy development
  • Demonstrate excellent leadership skills in a motivational and developmental manner.
  • Understanding of governance and quality measures
  • Knowledge of local, regional and national developments in Palliative Care and how they impact on Hospice services
  • Knowledge of regulatory safeguarding policies and procedures
  • Knowledge of MCA and Deprivation of Liberties policy

Desirable

  • Extensive skills in Microsoft Office Programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Andrews Hospice

Address

St. Andrews Hospice

Peaks Lane

Grimsby

DN32 9RP


Employer's website

https://www.standrewshospice.com (Opens in a new tab)

Employer details

Employer name

St Andrews Hospice

Address

St. Andrews Hospice

Peaks Lane

Grimsby

DN32 9RP


Employer's website

https://www.standrewshospice.com (Opens in a new tab)

For questions about the job, contact:

Director of Clinical Services

Karen Higgins

karen.higgins2@nhs.net

+441472350908

Date posted

22 April 2025

Pay scheme

Other

Salary

£46,181 to £52,846 a year Salary based on 37.5 hours

Contract

Permanent

Working pattern

Full-time

Reference number

B0286-25-0003

Job locations

St. Andrews Hospice

Peaks Lane

Grimsby

DN32 9RP


Supporting documents

Privacy notice

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