Job summary
We have an exciting opportunity to join the Cranbrook Primary
Care Network and shape the health coach role for the delivery of outstanding
primary care in the network area. To take a lead role in design and delivery of
clinical excellence. We are looking for an innovative, motivated health coach
who is looking to join our PCN.
The role will include being responsible for delivering group
and one on one sessions on healthy eating, physical activity and health and
wellbeing to meet with personalised care plans; engaging with patients to
support them in taking an active role in their health; providing advice and
support for both patients and colleagues. In addition, the post-holder will
also support the multi-disciplinary team, in line with the strategic objectives
of the PCN. The role will be supported by the Clinical Director of the PCN.
The right candidate will be educated to GCSE or equivalent
and have undergone training in motivational coaching, behavioral change and
goal setting. The candidate may also hold and NVQ level 3 or other relevant
first level professional qualification or be working towards this. They should
have excellent communication skills, an empathetic style and good
organisational skills with the ability to work autonomously. Experience of
working in primary care would be desirable but not essential to the role. This
is a exciting opportunity! Click apply to explore how your career can progress with us.
Main duties of the job
Manage
and prioritise a caseload, in accordance with the health and wellbeing needs of
their population through taking an approach that is non-judgemental, based on
strong communication and negotiation skills, while considering the whole person
when addressing existing issues. Where required and as appropriate, the Health
and Wellbeing Coach will refer people back to other health professionals within
the PCN;
Provide
personalised support to individuals, their families, and carers to support them
to be active participants in their own healthcare; empowering them to manage
their own health and wellbeing and live independently through: Coaching and
motivating patients through multiple sessions to identify their needs, set
goals, and supporting patients to achieve their personalised health and care
plan objectives;
Working
in partnership with the social prescribing service to connect patients to
community-based activities which support them to take increased control of
their health and wellbeing;
Work
with patients with lower activation scores to understand their level of
knowledge, skills and confidence (their Activation level), when engaging with
their health and well-being and subsequently supporting them in shared
decision-making conversations;
Please see JD for full duties and responsibilites
About us
Our mission in Redbridge is to strengthen, develop and
support local general practice, to enable the delivery of high-quality care to
local people. We are in the very fortunate position where all 4 of the Primary
Care Networks (PCNs) in Redbridge are working together as part of the
Redbridge-wide GP federation Healthbridge Direct.
This means we are able to build strong clinical teams within
and across the PCNs. We are now at the very start of an exciting journey of
building a team of over 100 additional clinical roles to support and enable the
delivery of services within each of our 4 PCNs. We are building teams within
and across the PCNs to enable peer support and team working both within and
across professions.
We have a unique opportunity in Redbridge to create
something special and we want you to be part of it. We have the infrastructure,
the relationships and the potential to create a team that will make a
significant difference to GP practices, to outcomes for local populations, and
to individual lives for patients across Redbridge.
Job description
Job responsibilities
Key duties and
responsibilities
Manage
and prioritise a caseload, in accordance with the health and wellbeing needs of
their population through taking an approach that is non-judgemental, based on
strong communication and negotiation skills, while considering the whole person
when addressing existing issues. Where required and as appropriate, the Health
and Wellbeing Coach will refer people back to other health professionals within
the PCN;
Utilise
existing IT and MDT channels to screen patients, with an aim to identify those
that would benefit most from health coaching;
Provide
personalised support to individuals, their families, and carers to support them
to be active participants in their own healthcare; empowering them to manage
their own health and wellbeing and live independently through: Coaching and
motivating patients through multiple sessions to identify their needs, set
goals, and supporting patients to achieve their personalised health and care
plan objectives;
Providing
interventions such as self-management education and peer support;
Supporting
patients to establish and attain goals that are important to the patient;
Supporting
personal choice and positive risk taking while ensuring that patients understand
the accountability of their own actions and decisions, thus encouraging the
proactive prevention of further illnesses;
Working
in partnership with the social prescribing service to connect patients to
community-based activities which support them to take increased control of
their health and wellbeing;
Increasing
patient motivation to self-manage and adopt healthy behaviours;
Work
with patients with lower activation scores to understand their level of
knowledge, skills and confidence (their Activation level), when engaging with
their health and well-being and subsequently supporting them in shared
decision-making conversations;
Utilise
health coaching skills to support people with lower levels of activation to
develop the knowledge, skills, and confidence to manage their health and
wellbeing, whilst increasing their ability to access and utilise community
support offers; and
Explore
and support patient access to a personal health budget, where appropriate, for
their care and support.
Develop
collaborative relationships and work in partnership with health, social care,
and community and voluntary sector providers and multidisciplinary teams to
holistically support patients wider health and wellbeing, public health, and
contributing to the reduction of health inequalities;
Provide
education and specialist expertise to PCN staff, supporting them to improve
their skills and understanding of personalised care, behavioural approaches and
ensuring consistency in the follow up of peoples goals with MDT input; and
Raise
awareness within the PCN of shared-decision making and decision support tools.
PERSONAL REQUIREMENTS
- The ability to
build personable, purposeful and transparent relationships with children
and young people.
- The commitment to
work in accordance with MACS ethos and value base.
- The ability to
communicate effectively to a wide range of people, including children and
young people, verbally and in writing.
- The willingness to
accept direction and supervision.
- The ability to
reflect on practice, identify learning needs and take responsibility for
continued professional development (with line management support).
- The willingness to
work flexibly to respond to the needs of children and young people and to
ensure the viability of the service.
- The ability to
maintain a comprehensive and up to date written record of work undertaken.
- To have the
commitment to undertake relevant training.
- The ability to
deliver and facilitate group work and training.
- To be resilient
and compassionate in a challenging environment.
- To have good time
keeping, time management skills and organisational skills.
- The ability to work
on own initiative, as part of a team and within the organisation.
- To represent the
organisation in a professional manner.
- To bring
enthusiasm and commitment to MACS.
Qualifications
Undertaking
or qualified from appropriate health coaching training covering topics outlined
in the NHS England and NHS Improvement Implementation and Quality Summary Guide,
Training
delivered by a training organisation listed by the Personalised Care Institute;
Adheres
to a code of ethics and conduct in line with the NHS England and NHS
Improvement Health coaching Implementation and Quality Summary Guide;
Formal
individual and group coaching supervision which must come from a suitably
qualified or experienced individual; and
Working
closely in partnership with the Social Prescribing Link Worker(s) or social
prescribing service provider to identify and work alongside people who may need
additional support, but are not yet ready to benefit fully from social
prescribing
Job description
Job responsibilities
Key duties and
responsibilities
Manage
and prioritise a caseload, in accordance with the health and wellbeing needs of
their population through taking an approach that is non-judgemental, based on
strong communication and negotiation skills, while considering the whole person
when addressing existing issues. Where required and as appropriate, the Health
and Wellbeing Coach will refer people back to other health professionals within
the PCN;
Utilise
existing IT and MDT channels to screen patients, with an aim to identify those
that would benefit most from health coaching;
Provide
personalised support to individuals, their families, and carers to support them
to be active participants in their own healthcare; empowering them to manage
their own health and wellbeing and live independently through: Coaching and
motivating patients through multiple sessions to identify their needs, set
goals, and supporting patients to achieve their personalised health and care
plan objectives;
Providing
interventions such as self-management education and peer support;
Supporting
patients to establish and attain goals that are important to the patient;
Supporting
personal choice and positive risk taking while ensuring that patients understand
the accountability of their own actions and decisions, thus encouraging the
proactive prevention of further illnesses;
Working
in partnership with the social prescribing service to connect patients to
community-based activities which support them to take increased control of
their health and wellbeing;
Increasing
patient motivation to self-manage and adopt healthy behaviours;
Work
with patients with lower activation scores to understand their level of
knowledge, skills and confidence (their Activation level), when engaging with
their health and well-being and subsequently supporting them in shared
decision-making conversations;
Utilise
health coaching skills to support people with lower levels of activation to
develop the knowledge, skills, and confidence to manage their health and
wellbeing, whilst increasing their ability to access and utilise community
support offers; and
Explore
and support patient access to a personal health budget, where appropriate, for
their care and support.
Develop
collaborative relationships and work in partnership with health, social care,
and community and voluntary sector providers and multidisciplinary teams to
holistically support patients wider health and wellbeing, public health, and
contributing to the reduction of health inequalities;
Provide
education and specialist expertise to PCN staff, supporting them to improve
their skills and understanding of personalised care, behavioural approaches and
ensuring consistency in the follow up of peoples goals with MDT input; and
Raise
awareness within the PCN of shared-decision making and decision support tools.
PERSONAL REQUIREMENTS
- The ability to
build personable, purposeful and transparent relationships with children
and young people.
- The commitment to
work in accordance with MACS ethos and value base.
- The ability to
communicate effectively to a wide range of people, including children and
young people, verbally and in writing.
- The willingness to
accept direction and supervision.
- The ability to
reflect on practice, identify learning needs and take responsibility for
continued professional development (with line management support).
- The willingness to
work flexibly to respond to the needs of children and young people and to
ensure the viability of the service.
- The ability to
maintain a comprehensive and up to date written record of work undertaken.
- To have the
commitment to undertake relevant training.
- The ability to
deliver and facilitate group work and training.
- To be resilient
and compassionate in a challenging environment.
- To have good time
keeping, time management skills and organisational skills.
- The ability to work
on own initiative, as part of a team and within the organisation.
- To represent the
organisation in a professional manner.
- To bring
enthusiasm and commitment to MACS.
Qualifications
Undertaking
or qualified from appropriate health coaching training covering topics outlined
in the NHS England and NHS Improvement Implementation and Quality Summary Guide,
Training
delivered by a training organisation listed by the Personalised Care Institute;
Adheres
to a code of ethics and conduct in line with the NHS England and NHS
Improvement Health coaching Implementation and Quality Summary Guide;
Formal
individual and group coaching supervision which must come from a suitably
qualified or experienced individual; and
Working
closely in partnership with the Social Prescribing Link Worker(s) or social
prescribing service provider to identify and work alongside people who may need
additional support, but are not yet ready to benefit fully from social
prescribing
Person Specification
Qualifications
Essential
- HND or equivalent in a Public Health related subject with relevant experience
Desirable
- Educated to degree level in a Public Health related subject.
- Relevant professional qualification
- Equal Opportunities training.
Experience
Essential
- Relevant experience of working in an environment dealing with health improvement and healthy lifestyles
- Understanding of the key issues facing health sector partners
- Experience of working across agency boundaries and in local partnerships
- Experience of contract monitoring
Desirable
- Managing and delivering projects
- Experience of financial management and control
Person Specification
Qualifications
Essential
- HND or equivalent in a Public Health related subject with relevant experience
Desirable
- Educated to degree level in a Public Health related subject.
- Relevant professional qualification
- Equal Opportunities training.
Experience
Essential
- Relevant experience of working in an environment dealing with health improvement and healthy lifestyles
- Understanding of the key issues facing health sector partners
- Experience of working across agency boundaries and in local partnerships
- Experience of contract monitoring
Desirable
- Managing and delivering projects
- Experience of financial management and control
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
