PCN Health & Wellbeing Coach (Therapy Support)

Job description

Job responsibilities

Develops, manages, and maintains positive, appropriate relationships with patients, families and carers, demonstrating respect, kindness, compassion and empathy at all times.

Utilises coaching and motivation techniques to help patients identify their needs, set goals and support patients to achieve their personalised health and care plan objectives.

Provides interventions such as self-management education and peer support. Ensuring patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.

Provides education and expertise, supporting PCN staff to improve their skills and understanding of personalised care, behavioural approaches, shared decision making and ensuring consistency in the follow up of peoples goals with MDT input.

Works within the living well team to support people identified by the occupational therapists to achieve their personal goals, and maintain/regain independence to carry out everyday activities that matters most to them.

Provides feedback on patient progress and condition, recognises the impact of support and interventions, and suggests ideas for improvement when developing, reviewing and evaluating care plans based on objective evidence and experience.

May work alone within scope of role, for example in the community, and have their own caseload of patients with non-complex needs, as directed by the clinical team.

Maintains a working knowledge of local support available for patients and signposts people effectively in liaison with multi-disciplinary team colleagues

Ensures safe and effective use of prescribed equipment by patients, carers and family members, which may include fitting, demonstration, and teaching of safe and appropriate use. Ensures equipment is safe

Communicates in a way that is understandable and accessible, addressing any barriers to understanding. This can include the use of interpersonal, written and verbal and non-verbal skills. Exchanges information with patient and families using active listening, compassion, empathy, and coproduction techniques with the service user

Is responsible for the day-to-day planning of personal workloads

Follows organisational policies, protocols, procedures, and standards.

Reports any incidents, accidents or complaints in a timely manner, taking appropriate action where necessary

Liaises with the practices across the PCN

Develops themselves and the role through participation in clinical supervision, training and service redesign activities

Contributes to a patient safety culture through reporting and investigation of incidents and undertaking proactive measures to improve patient safety

Maintains accurate clinical records of all patient consultations and related work

Supports in the delivery of enhanced services and other service requirements on behalf of the PCN

Participates in the management of patient complaints when requested to do so and participates in the identification of any necessary learning brought about through clinical incidents and near-miss events

Undertakes all mandatory training and induction programmes

Attends a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Performs other general tasks as assigned.

Person Specification

Qualifications

Essential

• One of the following:
• 1. Three A-Levels
• 2. Health & Science T-Level
• 3. Equivalent level 3 qualification and level 2 functional skills
• 4. Level 3 apprenticeship, such as Senior Healthcare Support Worker or equivalent pathway

Desirable

• Evidence of continued professional development

Personal Qualities

Essential

• Understanding of role boundaries and the importance of supervision and carrying out appropriately delegated tasks. Able to understand and follow procedures, protocols and plans
• Ability to use own initiative, discretion and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to use own initiative, discretion and sensitivity
• Flexible and cooperative
• Ability to identify risk and assess/manage risk when working with individuals
• Sensitive and empathetic in distressing situations
• Able to provide leadership and to finish work tasks
• Problem solving & analytical skills
• Ability to maintain confidentiality
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Experience

Essential

• Experience in health and/or social care settings, such as employment, work experience, volunteering or placement(s)
• Demonstrates the values of the NHS and commitment to personal and professional development
• Understands and demonstrates what it means to provide person-centred care, by providing education and resources to support informed decision making, and of respecting individuals decisions
• Understands the social, cultural, and economic influences, individual circumstances, behaviours, and lifestyle choices that impact on health outcomes for patients and their families, including health inequalities.
• Understands the aims and principles of health promotion, protection and improvement and importance of relevant interventions for individual patients and their families, including making every contact count
• Understands principles of behaviour change and interventions to prevent ill health and effectively applies these to practice, recognising the individuals right to privacy and choice
• Understands a range of organisations in the health and social care system and services provided and can signpost people effectively in liaison with multi-disciplinary team colleagues.

Desirable

• Able to work collaboratively with a variety of health staff, social care staff, professional staff and others. Understands and demonstrates the principles of team and partnership working
• Core knowledge of clinical, technical and/ or scientific roles and responsibilities, including clinical risk assessment
• An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners
• Broad knowledge of general practice
• Experience in providing an asset-based, person-centred approach to goal setting and personalised care planning

Other requirements

Essential

• Flexibility to work outside of core General Practice hours
• Disclosure Barring Service (DBS) check
• Access to own transport and ability to travel across the locality on a regular basis

Skills

Essential

• Core knowledge of clinical, technical and/ or scientific roles and responsibilities, including clinical risk assessment
• Able to identify ways to promote dignity and is aware of individuals environments and factors that might cause discomfort.
• Can prioritise activities to meet the holistic needs of patients, including adjusting normal routines where levels of complexity exist
• Understands role requirement and the importance of accessing, maintaining and storing documentation relating to care, in accordance with local guidance and legal requirements for maintaining confidentiality and data protection
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to work with minimal supervision and act decisively and ask for help when needed

Desirable

• Good clinical system IT knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Lincoln Healthcare

Address

Office 11, Enterprise House

The Quarry, Grantham Road

Waddington

Lincolnshire

LN5 9NT

Employer's website

https://www.southlincolnhealthcare.co.uk/ (Opens in a new tab)