Job summary
Kingston GP Chambers are looking to recruit 2 part time Receptionists (Care Navigators) for the surgery to enhance the talented team . The successful candidates will provide a high-quality administrative service to patients, doctors and colleagues, acting as the first point of contact for patients. The candidates must also be flexible to cover other shifts, hard-working and enjoy being part of a team. The successful candidates will need excellent interpersonal and telephone skills, with the ability to multi-task whist staying organised.
The receptionists will be contracted to work either 20 hours or 25 hours per week...
Please note, we do not provide sponsorship for this role and are unable to consider applications outside of the UK
Main duties of the job
- Greet and attend to patients in person and over the phone.
- Answer all phone calls in a professional and courteous manner.
- Professionally assist doctors, staff, visitors and patients.
- Book patients in line with our appointment procedure.
- Complete eConsultation for patients who are unable to access eConsult online.
- Sort and distribute the posts and results for scanning or filling as appropriate
- Set up new patients on the computer system and amend and remove patients moving out of the area.
- Completion of authorised repeat prescriptions.
- Assisting the Clinical Care Coordinators with eConsultations
- Maintain confidentiality of all doctors, staff and patient information.
- Liaise between medical departments with discretion and professionalism
- Adhere to policy and procedures during all activities
- Complete, accurate documentation of patient interactions.
About us
Kingston GP Chambers is a Federation of all NHS General Practices within the Royal Borough of Kingston upon Thames. It was founded in 2008 as a limited company whose shareholders are all 20 GP Practices within Kingston. The company is led by a Board of Directors who are also GP Partners in their own Practices within Kingston.
Kingston GP Chambers has worked collaboratively with both secondary care and the private sector. At present we provide community clinics for Dermatology, Urology, Neurology, Dementia and Diabetes.
In addition, Kingston GP Chambers are at the forefront of improving patient access to primary care. We deliver a comprehensive extended hours service offering GP appointments across three hubs in the evenings Monday to Friday, over the weekend and on Bank Holidays.Kingston GP Chambers has the ability to respond rapidly, and we have continued to demonstrate the capability to provide high-quality, innovative and timely solutions to improving patient care and experience.
We work closely alongside the other GP Federations in Southwest London to continue the government's five-year forward plan and deliver patient services in the community.
We aim to continue to grow as we are increasingly recognised as the provider of choice for extended, enhanced and urgent GP services.
We also expect an increasing role as we support, reinforce and develop the position of general practice as the core building block for an increasing range of jointly-provided services.
Job description
Job responsibilities
To be responsible for undertaking a wide range of receptionist and administrative duties and the provision of administrative support to the multidisciplinary team.
Kingston GP Chambers are looking to recruit 2 Receptionists (Care Navigators) to enhance the talented team . The successful candidates will provide a high-quality administrative service to patients, doctors and colleagues, acting as the first point of contact for patients. The candidates must also be flexible to cover other shifts, hard-working and enjoy being part of a team. The successful candidates will need excellent interpersonal and telephone skills, with the ability to multi-task whist staying organised.
- Greet and attend to patients in person and over the phone.
- Answer all phone calls in a professional and courteous manner.
- Professionally assist doctors, staff, visitors and patients.
- Book patients in line with our appointment procedure.
- Complete eConsultation for patients who are unable to access eConsult online.
- Sort and distribute the posts and results for scanning or filling as appropriate
- Set up new patients on the computer system and amend and remove patients moving out of the area.
- Completion of authorised repeat prescriptions.
- Assisting the Clinical Care Coordinators with eConsultations
- Maintain confidentiality of all doctors, staff and patient information.
- Liaise between medical departments with discretion and professionalism
- Adhere to policy and procedures during all activities
- Complete, accurate documentation of patient interactions
Job description
Job responsibilities
To be responsible for undertaking a wide range of receptionist and administrative duties and the provision of administrative support to the multidisciplinary team.
Kingston GP Chambers are looking to recruit 2 Receptionists (Care Navigators) to enhance the talented team . The successful candidates will provide a high-quality administrative service to patients, doctors and colleagues, acting as the first point of contact for patients. The candidates must also be flexible to cover other shifts, hard-working and enjoy being part of a team. The successful candidates will need excellent interpersonal and telephone skills, with the ability to multi-task whist staying organised.
- Greet and attend to patients in person and over the phone.
- Answer all phone calls in a professional and courteous manner.
- Professionally assist doctors, staff, visitors and patients.
- Book patients in line with our appointment procedure.
- Complete eConsultation for patients who are unable to access eConsult online.
- Sort and distribute the posts and results for scanning or filling as appropriate
- Set up new patients on the computer system and amend and remove patients moving out of the area.
- Completion of authorised repeat prescriptions.
- Assisting the Clinical Care Coordinators with eConsultations
- Maintain confidentiality of all doctors, staff and patient information.
- Liaise between medical departments with discretion and professionalism
- Adhere to policy and procedures during all activities
- Complete, accurate documentation of patient interactions
Person Specification
Knowledge and skills
Essential
- Good computer skills, Microsoft Word and Excel Excellent interpersonal and communication skills
Experience
Essential
- Previous experience in dealing with the public Previous work experience at a GP Practice General office experience including answering phones and providing a reception service with a range of administration tasks at the same time.
Desirable
- Experience of the EMIS Web System
Qualifications
Essential
- GCSE Maths (Grade C or above/4-9) GCSE English (Grade C or above/4-9) Demonstrable commitment to professional development
Desirable
- Experience of the EMIS Web System
Person Specification
Knowledge and skills
Essential
- Good computer skills, Microsoft Word and Excel Excellent interpersonal and communication skills
Experience
Essential
- Previous experience in dealing with the public Previous work experience at a GP Practice General office experience including answering phones and providing a reception service with a range of administration tasks at the same time.
Desirable
- Experience of the EMIS Web System
Qualifications
Essential
- GCSE Maths (Grade C or above/4-9) GCSE English (Grade C or above/4-9) Demonstrable commitment to professional development
Desirable
- Experience of the EMIS Web System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
