Quality and Clinical Governance Administrator

Job description

Job responsibilities

Support the Quality and Clinical Governance Lead by:

Participate in appropriate clinical audits and data collection, ensuring care is beingprovided in line with current standards, to encourage quality improvementinitiatives.

Ensure audit outcomes are fed back to the Quality and Clinical Governance Leadfor reporting, and support is provided in implementing actions driven by the auditoutcomes.

Participate in quality improvement initiatives, listing, and with the support of the Quality and Clinical Governance Lead prioritising improvement opportunities, collating and organising data, and recommending/ implementing potential solutions that will encourage sustainable change in practice.

Provide administration and co-ordination support for project management initiatives, supporting the work of the Quality and Clinical Governance Lead and wider team to achieve all project goals in a timely manner.

Support with regular updates to the Health Inspectorate Wales data, always maintaining an inspection ready approach.

Support with the administration aspects of updating of policies and procedures, informing employees of any new/updated policies and other changes.

Organise and attend relevant meetings, ensuring agendas are created and cascaded, all meetings minuted, and any actions are communicated and tracked through to completion.

Continuous review of staff meetings, ensuring each has a specific purpose, outcomes and actions, and suggesting adjustments when required to improve efficiency.

Partake in regular updates and training in relation to the ICT packages used at Ty Hafan, including attending updates on The Care Database, RADAR and T100 to be able to provide expert knowledge and support to the care team with any enquiries and difficulties they may encounter.

Take a key role in the care database focus groups, to support continuous improvement of the use of the care database system, while ensuring meetings have an agenda, are minuted and have actions allocated to individuals that are chased through to completion.

Provide oversight of the care stock budget, ensuring each purchase made is both necessary, timely and cost effective, liaising with The Director of Nursing and Clinical Services and the Finance team for the budgeting and purchasing of high cost equipment and stock.

Provide administrative support with responses to concerns or complaints on RADAR, liaising with the Quality and Clinical Governance Lead to ensure response timescales are well managed, and actions are tracked.

In the absence of the Administration Manager, provide administrative PA support to the Director of Nursing and Clinical services, and the Director of Family

Wellbeing and Outreach Services.

Support the Caldicott Guardian in ensuring compliance with processes in relation to subject access requests.

Personal & Professional Development

Undertake relevant learning, training and development appropriate to your role to support professional development and maintain the necessary skills and competencies to meet the requirements of the role.

Contribute effectively to the Performance Development Review process and 1-1s.

Share knowledge and skills and provide training to colleagues when required.

Help promote a culture of volunteering at Ty Hafan, supporting volunteers andengaging in volunteering opportunities where possible.

Health, Safety and Wellbeing

Ensure knowledge and understanding of safeguarding measures and procedures,ensuing these are always implemented.

Take reasonable care for the health and safety of yourself and others who may beaffected by their actions at work.

Abide by the reporting processes for incident and accident reporting and supportinvestigation into RADAR reportable events.

Promote positive employee health and wellbeing through delivering wellbeing interventions.

Equality & Diversity

Understand, promote, and ensure adherence to the charitys equal opportunities policy.

Act as a role model for the organisation, respecting colleagues and evidencing diversity and inclusion.

Confidentiality and Data Protection (GDPR)

Understand and adhere to Ty Hafans data protection policies and procedures and relevant legislation.

Any other duties appropriate with the level of responsibility of this role for which the job holder has the necessary experience and/or training to complete.

Person Specification

Experience

Essential

• 8. Experience of working in an administrative role within healthcare
• settings.
• 9. Experience in handling complex and confidential clinical information, with
• a good knowledge of data protection
• 10. Experience in working with clinical systems such as The Care Database
• and RADAR, providing guidance and support by to improve the user skills
• of the team
• 11. Experience of working as part of a multi-disciplinary team

Desirable

• 20. Experience of statistical analysis
• and data management
• 21. Previous experience in supporting
• with projects
• 22. Experience in supporting with the
• implementation, completion, and
• analysis of clinical audits

Qualifications

Essential

• 1. Good standard of general education, GCSE level or equivalent
• 2. Willingness to undertake relevant role-based education and training to
• support role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ty Hafan

Address

Ty Hafan

Hayes Road

Sully

Penarth

South Glamorgan

CF64 5XX

Employer's website

https://www.tyhafan.org (Opens in a new tab)