Healthcare Support Worker

Job responsibilities

To deliver person-centred care for babies, children and young people with predictable care needs and assessedas being stable and allocated by the registered nurse in charge.

To participate fully in a range of delegated duties including admission and discharge to and from the hospice,and care requiring the use of technology or specific techniques in accordance with care plans.

To follow care plans, observe any changes in the baby, child, or young persons condition, and promptly seekingadvice and reporting back to the nurse in charge.

To communicate effectively with children and families.

To maintain accurate, clear and contemporaneous records and documentation in line with Tŷ Hafans recordkeeping procedures.

To participate in planning and delivering play and support activities, including hydrotherapy.

To provide support and assistance to other team members when they are carrying out nursing procedures,therapy treatments, or play.

To safely and effectively use assistive technology and mobility equipment.

To actively participate in care planning and review meetings.

To actively participate in governance and health and safety processes, including risk assessments, highlightingany concerns and reporting all incidents, accidents and near misses promptly.

To participate in the management of clinical stock levels and report any requirements.

When required, to participate as a team member in other activities which are part of providing care and support,including laundry, meals, collecting equipment, ad hoc light domestic duties, and outings.

To share knowledge and skills with colleagues and provide support to less experienced staff when required.

To maintain standards in line with Tŷ Hafans Standard of Conduct.

To contribute positively to the creation and maintenance of a child and family-focused environment.

Any other duties appropriate with the band and level of responsibility of this role for which the job holder hasthe necessary experience and/or training to complete.

Personal & People Development:

To undertake relevant education and training appropriate to your role to support professional development to maintain the necessary skills and competencies to meet the requirements of the role.

Health, Safety and Wellbeing:

Ensure safeguarding measures are always implemented.

Take reasonable care for the health and safety of themselves and other people who may be affected by theiractions at work, and report incidents and accidents in line with procedures.

Follow infection prevention and control policies relevant to their area of work and undertake the necessarylevel of training.

Abide by the reporting processes for incident and accident reporting and support investigation into events.

All those who are in contact with children and young people have a responsibility to safeguard and promotetheir welfare and should know what to do if they have concerns about safeguarding/child protection issues.

Equality & Diversity:

To be a positive role model within the organisation advocating for equality and diversity, preventingdiscrimination in adherence to Tŷ Hafans equal opportunities policy.

Confidentiality and Data Protection (GDPR):

To understand and adhere to Tŷ Hafans data protection policies, procedures and relevant legislation.

To work in accordance with The Caldicott Principles and Guidelines in regard of patient confidentiality andaccess to records.

To always maintain a high standard of information governance and confidentiality.

Experience

Essential

• 8. Recent experience of working with children and
• young people
• 9. Experience of providing basic personal care tasks
• within a care setting

Desirable

• 22. Working with children and young people in a setting
• such as early years, learning, disability, school or health
• care
• 23. Experience of providing total care for a child / young
• person with complex needs or disability for sustained
• periods e.g. 3 or more hours
• 24. Working in a hospice environment.

Qualifications

Essential

• 1. NVQ Level 2 or equivalent in Health and Social
• Care or a Child Development accredited course or
• relevant experience.
• 2. Evidence of GCSE or equivalent Grades C and
• above in Maths and English or Key Skills Level 2
• Maths and English.
• 3. Willing to complete competency based training
• around the palliative care needs of children and
• families.

Desirable

• 21. NVQ Level 3 in Health and Social Care, CACHE DCE.
• HE Access course or equivalent

Key attributes

Essential

• 4. Adaptable and flexible approach to work.
• 5. Adopt a professional approach to personal and
• professional boundary setting.
• 6. Able to demonstrate the Tŷ Hafan Values -
• Demonstrating compassion, Excellent customer
• service, Working together and Taking ownership.
• 7. Able to reflect on own work.

Knowledge and skills

Essential

• 10. To understand the importance of play and fun
• when caring for children / young people.
• 11. Excellent written and verbal communication.
• 12. Ability to prioritise own workload and manage
• own time effectively.
• 13. Ability to work effectively as part of a multidisciplinary team.
• 14. Ability to work under pressure / in a stressful
• environment and seek support during emotional
• situations.
• 15. Ability to demonstrate sensitivity to working
• with patients / families with palliative care / end of
• life needs.
• 16. Sound IT Skills ability to navigate around care
• database systems and ICT kit e.g. computer / tablet.
• 17. Understanding of the importance of family
• centred care / partnership

Desirable

• 26. Ability to cope within difficult or challenging
• circumstances.
• 27. Understand care and support needs for children with
• complex needs and their families.
• 28. Knowledge of childrens safeguarding

Other requirements

Essential

• 18. Data Protection and Confidentiality awareness.
• 19. Able to work flexibly to meet the needs of 7-day
• service, offering a 24-hour care.
• 20. Commitment to Equal Opportunities & Diversity

Desirable

• 29. Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).