Data Analyst

Job description

Job responsibilities

Main Duties and Responsibilities

Communication

The ability to work with colleagues from all levels across City Hospice to develop and deliver a quality service focused on providing a full range of business intelligence required to manage services effectively and to support future planning and service development. This will require the ability to communicate with both senior managers and operational staff to develop a clear and precise scope of work ensuring clarity around objectives and outcomes.

Ensure effective communication on matters of mutual interest between the Clinical and Non Clinical teams

This data analyst will be expected to arrange and contribute to meetings with colleagues to discuss data and reporting issues and ways to resolve them.

The data analyst will require excellent communication skills with the ability to present information in a clear and concise way verbally, graphically and in written reports.

The data analyst will attend high level meetings which will require the ability to communicate sensitive and contentious information to both clinical and non clinical audiences. This could include information regarding patient satisfaction and complaints, workforce productivity and resource utilisation.

You will be required to act as the City Hospice representative, liaising with external stakeholders such as Cardiff and Vale University Health Board, Digital Health and Care Wales and Velindre NHS Trust IT departments and to feedback any issues and concerns to the relevant parties.

Knowledge, Training and Experience

Possess an in-depth knowledge of mathematics, statistical analysis and modelling techniques

Knowledge of legislation, policies, procedures, codes of practice in relation to systems, data and information governance

Analytical and Planning and Organising

Extract, process and analyse complex and patient sensitive data from a variety of sources to complete both ad hoc requests and regular reports

Analyse complex and patient sensitive data to show trends and identify and highlight any areas of significance. Investigate any outlying areas using own initiative

Identify, collate and analyse data required for statutory and grant funding returns dealing with any anomalies and data quality issues before preparing and submitting within the deadlines required.

Develop, automate and maintain regular performance reports in line with user requirements utilising all available technologies and data analysis tools to bring together the various complex and different information elements.

Build reports using visual analytics software such as PowerBI and Tableau

Ensure validation checks and processes are built into the creation of reports and dashboards

Use knowledge and skills to automate routine processes and work with colleagues across the clinical team to ensure continual development and process redesign to maximise accuracy and efficiency and reduce the requirement for manual process.

Provide expert advice and guidance on information management, information standards and data quality issues

Support managers through the business planning process and decisions on future service delivery plans through modelling and forecasting techniques

Ability to interpret and analyse current external data trends to enable City Hospice to respond proactively to future proof our response to data requirements.

Support Senior Managers with the design and organising of the patient satisfaction survey, providing statistical analysis and investigating a variety of channels of engagement

Policy and Service Development

Adhere to all City Hospice policies and procedures in relation to the role

Support the Clinical Director and Finance & Commercial Director in the design and development of analysis and reporting policies and standard operating procedures including those related to report requests, report development and management

Act as an advocate for the promotion and development of data usage across the clinical teams, promoting a culture of informed decision making

Ensure all procedures relating to their area of responsibility are documented and kept up to date with any changes

Propose changes in policy and standard operating procedures where required

Financial and Physical Resources

Duty to ensure resources are utilised effectively

Provide data intelligence to provide areas for potential efficiency gains and cost savings

Be aware of and follow health and safety policies and procedures

Human Resources

Provide training and demonstrations to both technical and non technical colleagues on the use of analytical tools

Manage and supervise volunteers to ensure data is inputted with a high level of accuracy and provide training where necessary

Be committed to their own personal development, identifying development needs and achieving agreed objectives

Information Resources

Act as the super user for clinical and NHS systems including CANISC, Lamplight and Welsh Clinical Portal

Support colleagues in all aspects of business intelligence including data quality, provision of information to support business planning, operational and performance management

Work with colleagues to develop and organise plans for the collation and reporting of data for new grant applications, new returns and any changes in the SLA requirements

Ensure datasets are managed securely in line with relevant policies, procedures and data protections legislation

To keep up to date with guidance and legislation and make recommendations for any changes to procedures and processes to ensure compliance

Research and Development

Apply advanced and complex analytical methodologies to support colleagues with research and development projects

Investigate benchmarking information relevant to the work being undertaken and include on analysis where applicable.

Freedom to Act

Operate independently in the context of agreed objectives. Be able to manage own workload, use initiative and ensure deadlines are met.

Mental effort

Frequent requirement for concentration where the work pattern is unpredictable.

Emotional Effort

Occasional exposure to distressing or emotional circumstances.

Person Specification

Qualifications

Essential

• Educated to a degree level or equivalent

Desirable

• Information Management Qualification

Experience

Essential

• Advanced skills with Microsoft Office applications specifically MS Excel
• Knowledge of information systems and the ability to operate and manipulate data from a database
• Thorough knowledge and understanding of relational databases and information reporting
• Specialist knowledge of mathematics, statistical analysis and modelling tools and techniques
• Experience of extracting, processing and analysing data
• Experience of undertaking analysis of data to support business decision making
• Up to date knowledge and understanding of current legislation, policies, procedures, codes of practice and guidelines in relation to systems, data and information governance

Desirable

• Project management experience
• Experience of successfully implementing/supporting change and service improvement
• Experience of using a range of health related information systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Hospice

Address

Grounds of Whitchurch Hospital

Park Road, Whitchurch

Cardiff

S Glamorgan

CF14 7BF

Employer's website

https://www.cityhospice.org.uk/ (Opens in a new tab)