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St Catherine’s Hospice

Retail Operations Assistant

The closing date is 23 February 2026

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Job summary

PLEASE APPLY FOR THIS ROLE DIRECTLY VIA OUR ST CATHERINE'S HOSPICE WEBSITE, LINK BELOW:

https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=d6d579aa-d6e0-43dd-9a1c-3045198902c2

This role is offered on a full time (40 hours per week) or part time basis (24 hours per week) across Monday - Sunday.

The base location is Crawley, but there will be a requirement to travel across the 14 shop locations throughout Surrey and Sussex, therefore a Full UK Driving Licence or the ability to access public transport to travel across our trading locations is required.

Main duties of the job

We have an exciting opportunity to join our Trading Team. We are seeking enthusiastic Retail Operation Assistants to deliver excellent customer service.

Supported by our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations relating to health & safety, hygiene, trading standards, and security of the retail premises.

This hands-on role requires a commitment to high standards and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.

About us

When you join St Catherines, you will be joining a supportive team all working towards abig ambition: to help everyone face death informed, supported and pain free. If that sounds like something you would find fulfilling, please apply today.

Details

Date posted

10 February 2026

Pay scheme

Other

Salary

£25,397 to £26,436 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0271-VA227

Job locations

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH11 9SL


Job description

Job responsibilities

Directed by the Shop Manager, the Retail Operation Assistant is responsible for carrying out day to day activities relating to the operations of the shop within West Sussex and Surrey.

The Retail Operations Assistant ensures that the shop complies with statutory regulations relating to health, safety, hygiene, trading standards, and security of the retail premises. Full training will be provided.

The Retail Operations Assistant will be committed to high standards of customer care.

Job description

Job responsibilities

Directed by the Shop Manager, the Retail Operation Assistant is responsible for carrying out day to day activities relating to the operations of the shop within West Sussex and Surrey.

The Retail Operations Assistant ensures that the shop complies with statutory regulations relating to health, safety, hygiene, trading standards, and security of the retail premises. Full training will be provided.

The Retail Operations Assistant will be committed to high standards of customer care.

Person Specification

Qualifications

Essential

  • Good level of literacy and numeracy
  • Full driving licence or the ability to be able to access public transport to travel across our trading locations

Experience

Essential

  • Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
  • Proficient numeracy skills
  • Excellent organisational skills
  • Experience of working in a customer care environment

Desirable

  • Supervisory skills
  • Retail experience
Person Specification

Qualifications

Essential

  • Good level of literacy and numeracy
  • Full driving licence or the ability to be able to access public transport to travel across our trading locations

Experience

Essential

  • Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
  • Proficient numeracy skills
  • Excellent organisational skills
  • Experience of working in a customer care environment

Desirable

  • Supervisory skills
  • Retail experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH11 9SL


Employer's website

https://www.stch.org.uk/ (Opens in a new tab)

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH11 9SL


Employer's website

https://www.stch.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Manager

HR Manager

jobs@stch.org.uk

01293447353

Details

Date posted

10 February 2026

Pay scheme

Other

Salary

£25,397 to £26,436 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0271-VA227

Job locations

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH11 9SL


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