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Retail Operations Assistant

St Catherine’s Hospice

Information:

This job is now closed

Job summary

Please apply for this vacancy via the St Catherines Hospice Website where you can find a detailed Job Description.

Please copy and paste the information below into your search engine and this will take you directly to this vacancy on our website:

https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=4dbd0046-cb6f-4167-9b51-3493596f686a

Main duties of the job

We are seeking an enthusiastic Retail Operation Assistant/s to work across our Charity Stores throughout Surrey and West Sussex

About us

When you join St Catherines, youll be joining a supportive team all working towards abig ambition: to help everyone face death informed, supported and pain free. If that sounds like something youd find fulfilling, please apply today.

Date posted

26 March 2025

Pay scheme

Other

Salary

£15,238.20 to £15,861.60 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0271-VA167

Job locations

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL


Job description

Job responsibilities

This hands-on role requires a commitment to high standards of customer service and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.

Job description

Job responsibilities

This hands-on role requires a commitment to high standards of customer service and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.

Person Specification

Experience

Essential

  • Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
  • Proficient numeracy skills
  • Excellent organisational skills
  • Experience of working in a customer care environment

Desirable

  • Supervisory skills
  • Retail experience
  • EPOS experience
  • Creativity (e.g. window display)
  • Some knowledge of St Catherine's Hospice work in the community, including its charity shops
  • Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
  • Second hand retail sector e.g. antiques
  • Current fashion trends

Qualifications

Essential

  • Good level of literacy and numeracy
  • Full driving licence or the ability to be able to access public transport to travel across our trading locations

Attitude and Behaviours

Essential

  • Stamina and enthusiasm for hands on physical work
  • Ability to work on own initiative
  • Ability to motivate and empathise with hospice staff and volunteers
  • Flexibility and willingness to work in other locations and extra hours as and when required i.e staff shortages/sickness/ holiday cover
  • Willingness and desire to work in accordance with hospice values
Person Specification

Experience

Essential

  • Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
  • Proficient numeracy skills
  • Excellent organisational skills
  • Experience of working in a customer care environment

Desirable

  • Supervisory skills
  • Retail experience
  • EPOS experience
  • Creativity (e.g. window display)
  • Some knowledge of St Catherine's Hospice work in the community, including its charity shops
  • Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
  • Second hand retail sector e.g. antiques
  • Current fashion trends

Qualifications

Essential

  • Good level of literacy and numeracy
  • Full driving licence or the ability to be able to access public transport to travel across our trading locations

Attitude and Behaviours

Essential

  • Stamina and enthusiasm for hands on physical work
  • Ability to work on own initiative
  • Ability to motivate and empathise with hospice staff and volunteers
  • Flexibility and willingness to work in other locations and extra hours as and when required i.e staff shortages/sickness/ holiday cover
  • Willingness and desire to work in accordance with hospice values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL


Employer's website

https://www.stch.org.uk/ (Opens in a new tab)

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL


Employer's website

https://www.stch.org.uk/ (Opens in a new tab)

For questions about the job, contact:

HR Manager

jobs@stch.org.uk

Date posted

26 March 2025

Pay scheme

Other

Salary

£15,238.20 to £15,861.60 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0271-VA167

Job locations

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL


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