Clinical Administrator - Community & Wellbeing

Job description

Job responsibilities

The Clinical Administrators provide high-quality, efficient, wide-ranging, and flexible administrative support across all clinical service areas:

Community (medical, counselling, welfare, nursing, care, therapies),

Wellbeing (groups, clinics, community engagement activities).

Advice Line

You may be required to provide support across several team areas within the same day. To ensure service flexibility and reliability, you will need to develop and maintain a clear understanding of the administrative needs and deliverables for each service area.

Excellent communication and organisational skills, personal integrity, and the ability to model the hospice's values are integral to the role.

Person Specification

Experience

Essential

• Excellent communication both verbal and written interpersonal and the ability to communicate matters clearly and precisely.
• Experience and high level skills in wide range of information technology applications, ie word processing Excel spreadsheets power point and databases Zoom and Teams.
• Excellent organisational and time management skills.
• Experience of working across boundaries.
• Excellent attention to detail including proof reading.
• Ability to manage a variety of tasks concurrently.
• Confident communicator.
• Understanding of confidentiality and data protection issues.

Desirable

• Recent voluntary sector experience.
• Recent health care sector experience.
• Ability to use shorthand or other speed writing technique.
• Call handling experience.

Qualifications

Essential

• Educated to at least GCSE C in English and Maths.
• Qualification (RSA) in Secretarial/Administration or equivalent administrative experience.
• Evidence of continuing personal and professional development.

Desirable

• Additional computer skills qualifications eg ECDL

Attitude and Behaviours

Essential

• Willingness and desire to embrace change innovation and progress to support patient care.
• Self reliant highly motivated and able to take initiative.
• High standard of diplomacy integrity and reliability.
• Problem solver and flexible creative thinker.
• Calm and capable approach to difficult situations.
• Willingness and ability to vary work hours when required.
• A positive assertive attitude to all aspects of work and development.
• Professional confident and compassionate approach to work.
• Resilient practitioner with the ability to work under pressure at times.
• Willingness to learn new skills and undertake further study
• related to role.
• Confidence and self-awareness of own limitations and professional boundaries.
• Ability to demonstrate and model St Catherine's values in all aspects of work.

Employer details

Employer name

St Catherine’s Hospice

Address

St. Catherines Hospice

Grace Holland Avenue

Pease Pottage

Crawley

West Sussex

RH119SL

Employer's website

https://www.stch.org.uk/ (Opens in a new tab)