Job summary
To apply for this vacancy please visit our website and click apply.
You can copy and paste the link below into your search engine to take you direct to the vacancy page:
https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=a7333d85-320f-43e5-8370-e0ce23796392
Main duties of the job
We are seeking an enthusiastic Retail Operation Assistant to work across our Charity Shops throughout Surrey and West Sussex.
Supported our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops,including compliance with statutory regulations relating to health & safety, hygiene, trading standards, and security of the retail premises.
This hands on role requires a commitment to high standards of customer service and volunteer support.Youll have some previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.
You will need to have access to public transport or have your own vehicle to travel across our catchment area to cover for training, holidays, and short notice absence.
Working hours will be between 9.15am to 5.15pm worked Saturday (8 hours), Sunday (6.5 hours) and one other day per week (8 hours). Shop opening hours are from 9.30am 5.00pm.
About us
When you join St Catherines, youll be joining a supportive team all working towards abig ambition: to help everyone face death informed, supported and pain free. If that sounds like something youd find fulfilling, please apply today.
Job description
Job responsibilities
Directed by the Shop Manager, the Retail
Operation Assistant is responsible for carrying out day to day activities relating
to the operations of the shop within West Sussex & Surrey.
The Retail Operations Assistant ensures that the shop
complies with statutory regulations relating to health, safety, hygiene,
trading standards, and security of the retail premises. Full training will be provided.
The Retail
Operations Assistant will be committed to high standards of customer care.
Job description
Job responsibilities
Directed by the Shop Manager, the Retail
Operation Assistant is responsible for carrying out day to day activities relating
to the operations of the shop within West Sussex & Surrey.
The Retail Operations Assistant ensures that the shop
complies with statutory regulations relating to health, safety, hygiene,
trading standards, and security of the retail premises. Full training will be provided.
The Retail
Operations Assistant will be committed to high standards of customer care.
Person Specification
Experience
Essential
- Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
- Proficient numeracy skills
- Excellent organisational skills
- Experience of working in a customer care environment
Desirable
- Supervisory skills
- Retail experience
- EPOS expereince
- Creativity (e.g. window display)
- Some knowledge of St Catherine's Hospice work in the community, including its charity shops
- Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
- Second hand retail sector e.g. antiques
- Current fashion trends
Attitude and Behaviours
Essential
- Stamina and enthusiasm for hands on physical work
- Ability to work on own initiative
- Ability to motivate and empathise with hospice staff and volunteers
- Flexibility and willingness to work in other locations and extra hours as and when required ie staff shortages/sickness/ holiday cover
- Willingness and desire to work in accordance with hospice values
Qualifications
Essential
- Good level of literacy and numeracy
- Full driving licence or the ability to be able to access public transport to travel across our trading locations
Person Specification
Experience
Essential
- Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
- Proficient numeracy skills
- Excellent organisational skills
- Experience of working in a customer care environment
Desirable
- Supervisory skills
- Retail experience
- EPOS expereince
- Creativity (e.g. window display)
- Some knowledge of St Catherine's Hospice work in the community, including its charity shops
- Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
- Second hand retail sector e.g. antiques
- Current fashion trends
Attitude and Behaviours
Essential
- Stamina and enthusiasm for hands on physical work
- Ability to work on own initiative
- Ability to motivate and empathise with hospice staff and volunteers
- Flexibility and willingness to work in other locations and extra hours as and when required ie staff shortages/sickness/ holiday cover
- Willingness and desire to work in accordance with hospice values
Qualifications
Essential
- Good level of literacy and numeracy
- Full driving licence or the ability to be able to access public transport to travel across our trading locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
