Retail Volunteer Coordinator

Helen & Douglas House

The closing date is 17 November 2024

Job summary

Come join us as a Retail Volunteer Coordinator and help us make a real difference to local families and children!

Your role will be primarily responsible for the smooth running of administrative and operational functions of the Retail Voluntary Services across Helen & Douglas House. You will be involved in recruiting and retaining valued volunteers and keeping our service running. You will be responsible for providing direct support and guidance to volunteers, manage volunteer training, development and engagement initiatives, and feed into the strategic development of the high-quality volunteering programme.

Thisis a full-timerole with 3-4 days spent travelling to our shops, and 1 day per week spent supporting the Fundraising Team either working from home or from our office in Cowley, Oxford. The pay range for this role is £28,064 -£34,800 per annum + £8,000 car allowance per year (mileage included). Informal discussions are welcomed!

Main duties of the job

To be successful in this role, you will possess strong diplomacy, influencing, and negotiating skills. You will have experience of effectively working in a team, and across multiple locations within an organisation. Your experience of using Microsoft packages including Word, Excel and PowerPoint will aid you in delivering training to staff or volunteers.

About us

Helen &Douglas House offer the following benefits:

- 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.

- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.

- Life assurance x4 your annual salary.

- We are a direction agency for the NHS Pension Scheme.

-Group Personal Pension scheme with 7% employer contribution.

- Eye care voucher scheme.

- Cycle to work scheme.

- Octopus electric vehicle leasing scheme.

- Occupational sick pay and maternity pay.

- Enhanced maternity leave and shared paternity leave.

- A flexible working environment.

- Investment in your Continuous Professional Development.

- Employee Assistance Programme.

- Recommend a friend scheme.

- Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Date posted

17 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,064 to £34,800 a year +£8000 car allowance per year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

B0269-24-0027

Job locations

Nuffield Industrial Estate

Littlemore

Oxford

Oxfordshire

OX4 6JS


Job description

Job responsibilities

The Volunteer Coordinators role is primarily to provide advice and support to volunteer managers across the organisation, to recruit and retain these vital volunteers, and keep our service running.

As well as advising staff, our coordinators also provide direct support and guidance to volunteers, manage volunteer training, development and engagement initiatives, and feed into the strategic development of the volunteering programme.

Job description

Job responsibilities

The Volunteer Coordinators role is primarily to provide advice and support to volunteer managers across the organisation, to recruit and retain these vital volunteers, and keep our service running.

As well as advising staff, our coordinators also provide direct support and guidance to volunteers, manage volunteer training, development and engagement initiatives, and feed into the strategic development of the volunteering programme.

Person Specification

Experience

Essential

  • Demonstrable experience in a similar role, with responsibility for supporting volunteers and delivering volunteer recruitment and retention plans. Experience of working in a team, and across multiple teams within an organisation. Experience of delivering training to staff or volunteers. Experience of using Microsoft packages including Word, Excel and PowerPoint.

Skills

Essential

  • Strong diplomacy, influencing, and negotiating skills. Strong communication and people skills; able to develop effective working relationships across the organisation. Ability to work independently, prioritise, and make decisions. Commitment to Helen & Douglas House Values and the principles of Equality Diversity and Inclusion, positive attitude and a strong work ethic. Understanding of working in a confidential environment.
Person Specification

Experience

Essential

  • Demonstrable experience in a similar role, with responsibility for supporting volunteers and delivering volunteer recruitment and retention plans. Experience of working in a team, and across multiple teams within an organisation. Experience of delivering training to staff or volunteers. Experience of using Microsoft packages including Word, Excel and PowerPoint.

Skills

Essential

  • Strong diplomacy, influencing, and negotiating skills. Strong communication and people skills; able to develop effective working relationships across the organisation. Ability to work independently, prioritise, and make decisions. Commitment to Helen & Douglas House Values and the principles of Equality Diversity and Inclusion, positive attitude and a strong work ethic. Understanding of working in a confidential environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Helen & Douglas House

Address

Nuffield Industrial Estate

Littlemore

Oxford

Oxfordshire

OX4 6JS


Employer's website

https://www.helenanddouglas.org.uk/ (Opens in a new tab)


Employer details

Employer name

Helen & Douglas House

Address

Nuffield Industrial Estate

Littlemore

Oxford

Oxfordshire

OX4 6JS


Employer's website

https://www.helenanddouglas.org.uk/ (Opens in a new tab)


For questions about the job, contact:

Date posted

17 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,064 to £34,800 a year +£8000 car allowance per year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

B0269-24-0027

Job locations

Nuffield Industrial Estate

Littlemore

Oxford

Oxfordshire

OX4 6JS


Supporting documents

Privacy notice

Helen & Douglas House's privacy notice (opens in a new tab)