Project Volunteer Coordinator

Job description

Job responsibilities

Working directly with the Associate Director of Service Development and Improvement, the postholder will support the design, development and implementation of a new Myton community-based support service for those people living with/or caring for someone with a life limiting illness in their own home. The Volunteer Coordinator will work to develop a team of community support volunteers and will be responsible for their recruitment, induction, training and ongoing support/management. Ensuring a positive experience for all volunteers and those we support.

During the 'pilot' phase of the project, the Volunteer Coordinator will support the delivery and coordination off the community volunteer service including the management and supervision of volunteers, receiving referrals and matching volunteers to people with a life limiting illness and/or the carers.

Service Development:

1. Support the Associate Director of Service Development and Improvement to research existing community-based services both locally and nationally.
2. Review patient feedback to determine the requirements of the new service and how this can best be delivered through volunteer roles.
3. Contribute to the planning of the 'pilot' phase to implement the new service.
4. Participate in the development and implementation of relevant policies and procedures in relation to the community-based volunteering service.

Recruitment & Selection:

1. Work directly with the Associate Director of Service Development and Improvement and Head ofVolunteering to establish the tasks that could be undertaken by volunteers and develop role descriptions.
2. Liaise with marketing and the volunteering department to support with the planning and implementation of innovative and engaging volunteer recruitment campaigns.
3. Develop community links and partnerships to ensure that our opportunities have a wide reach
4. Attend community and Myton events to recruit new volunteers (this may involve some occasional evening and weekend working)
5. Work closely with the Volunteering department to recruit, induct and support new volunteers.

Induction & Training:

1. Plan induction and ongoing training to ensure that each volunteer has all of the right skills and tools to provide the support needed in a community setting.
2. Support the Head of Volunteering and Clinical Education Team to develop mandatory training solutions for newly appointed community support volunteers.

Volunteer Support and Supervision:

1. Provide regular supervision opportunities for volunteers, through a range of face-to-face, telephone and group supervision sessions
2. Work with other volunteer coordinators to ensure that the volunteers are effectively managed and supported.
3. Gather feedback from volunteers on their Myton experience
4. Respond to and help resolve volunteering concerns and safeguarding issues as determined by the hospice policies and procedures
5. Work with volunteering department to establish self-support and in-built leadership structures within the new volunteering teams created to expand the reach of Community services

Reward and Recognition:

1. Support in the delivery of appropriate reward and recognition for volunteers
2. Ensure that managers across the charity are aware of and utilising the reward and recognition resources available

Monitoring and Evaluating Volunteering:

1. Maintain up to date volunteer records on the charity's volunteer management system
2. Provide reports on volunteer data and impact for the new community service
3. Use evaluation data from project stakeholders to further develop the service

GENERAL RESPONSIBILITIES & OBLIGATIONS OF ALL EMPLOYEES

Policies and Procedures

The post holder is required to have a good understanding of and to comply with all relevant Myton policies, procedures and guidelines. Any contravention of Myton policies or procedures may result in disciplinary action.

Volunteers

Myton recognises the valuable contribution that volunteers make and we expect all employees to be able to support and work effectively with our volunteers.

Confidentiality and Data protection

It is a requirement of employment with Myton that all staff must comply with the obligation of confidentiality relating to personal information that could identify individuals. The Data Protection Act 1974/1998 safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by Myton to uphold the principles of the Act, adhere to Myton policies and to maintain strict confidentiality at all times.

Infection Control

All employees of Myton must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in disciplinary action.

Equality & Diversity

The post-holder must at all times carry out his/her responsibilities in line with Mytons Equality & Diversity Policy.

Health & Safety

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors & colleagues. The post holder is required to conform with Mytons policies on Health & Safety and Fire Prevention, & to attend related training as required.

Safeguarding Vulnerable Adults and Children

Its the duty of all staff working for Myton to safeguard children and vulnerable adults and undertake safeguarding training at an appropriate level.

Code of Conduct

Employees are required to represent Myton in a positive light and embody the corporate identity in appearance, demeanour, values and ethics.

Review of Job Description

This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation with the postholder(s).

Person Specification

Skills and Attributes

Essential

• Strong interpersonal skills with the ability to build relationships with a wide range of people
• Highly organised with the ability to manage own workload and priorities and to work as part of a team
• Excellent communication skills both written and verbally
• Good IT skills with competency around using Microsoft packages and familiar with the use of databases
• High degree of motivation, commitment and the ability to use own initiative
• Good time management and organisational skills with the ability to prioritise and multi-task
• Ability to deal with difficult situations and provide a friendly, objective service
• Confident representing Myton at external volunteer recruitment events
• Enthusiastic and professional attitude
• A passion for volunteering, which means you maintain up-to-date knowledge of best practice and initiatives related to volunteering

Desirable

• An understanding of the work of The Myton Hospices and our organisational values
• Experience of using volunteer management systems or databases

Experience

Essential

• Experience of the recruitment, induction and ongoing support of volunteers.
• Working knowledge of volunteering best practice
• Experience of training design, coordination and delivery

Desirable

• Experience of developing, managing and evaluating volunteer-led services or projects
• Experience of working or volunteering within a health or social care environment

Other

Essential

• Ability to be mobile working across multiple locations some of which may be remote
• The ability to work flexibly to attend some meetings and events out of hours
• Willingness to support appropriate fundraising events
• The right to work in the UK

Desirable

• Full clean UK driving licence and a vehicle for work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Myton Hospices

Address

Myton Lane

Warwick

Warwickshire

CV34 6PX

Employer's website

https://www.mytonhospice.org/ (Opens in a new tab)