Job responsibilities
Summary of Role
The Director of Patient and Family Services (DoPFS) is accountable for the delivery of high-quality, responsive Palliative and End of Life Care across all of The Myton Hospices services.
Through strong leadership of a large multi- disciplinary clinical team, and working with the Medical and Nursing and Care Leads, the post holder will ensure that the Medical and Nursing and Care teams work as one team, to provide an excellent, well-run, cost-efficient and seamless service for patients and their carers and will ensure that they are always at the heart of decision making.
The DoPFS is accountable for maximising suitable admissions to inpatient and Hospice at Home services, through their relationships with the senior nursing and medical teams internally and with external referrers and stakeholders.
As a member of Senior Leadership Team (SLT) the post holder will influence strategic thinking, by providing SLT and The Board of Trustees with accurate, fact-based and up to date information about Palliative and End of Life care at Myton and within the wider healthcare landscape.
The post holder will be accountable for the hospice fulfilling its full legal compliance obligations and continuing to develop high-quality, safe and effective services across the organisation.
They will also work with the Medical Education lead to ensure that Myton continues to provide training and education for Medical students and maintains its reputation as a centre of training excellence.
Key Relationships
- CEO
- Senior Leadership Team
- Deputy Director of Nursing and Care (Inpatient services)
- Deputy Director of Nursing and Care (Out of Hospice Services)
- Medical Team leads
- The chair of the Clinical Governance Committee and committee members
- The Board of Trustees
- Heads of Department
- The Digital Business Support Team
- Information Governance Manager
- Income Generation and Marketing teams
- Clinical Education Lead
- Palliative and End of Life Care steering groups (external)
- Clinical Governance and Quality Lead/ CDAO
- CQC
- Associate Director of Service Development & Improvement
Structure
The Director of Patient and Family Services will report to the CEO as part of the Senior Leadership Team. The Senior Leadership Team is made up of the Director of Finance and Facilities, Director of Income Generation and Supporter Development, and Director of People and Workplace.
The leads of all clinical and medical teams will report to the Director of Patient and Family Services.
Strategic Responsibilities
- To work collaboratively with the Senior Leadership Team (SLT) to develop the corporate strategy for The Myton Hospices
- To share and provide analysis of data relating to the performance of all clinical services across Myton for the CEO, SLT, Clinical Governance Committee and the Board of Trustees, to highlight any risks and make recommendations for improvement
- To work with SLT and Senior clinicians to develop a researched and knowledge-based clinical strategy that will ensure Myton can stay at the forefront of Palliative and End of Life Care.
- To have oversight of all developments in patient and family services and work with the lead for new service development to ensure effective implementation of new, or improvements to existing, services within agreed timelines and by agreeing appropriate metrics for testing outcomes and performance
- To provide the Trusts Fundraisers and Income Generation team with data that will ensure opportunities for securing funding for clinical services are maximised.
Leadership Responsibilities
- To be a visible part of SLT and to inspire, motivate and enthuse staff within own directorate and more widely across the Hospice, promoting a culture of learning, professionalism, collaboration and innovation, celebrating our successes and encouraging ambition and achievement
- Working with the CEO and the Senior Leadership Team to:
a. lead, plan and implement any necessary change programmes including culture change across the directorate, to deliver the Hospices strategic ambitions
b. manage and mitigate risks to organisation, accountable in particular for all risks relating to patient care and clinical teams
c. ensure a culture where staff engagement and development is encouraged
3. To always demonstrate and uphold the Myton Values and Behaviours
Corporate and Clinical Governance Responsibilities
- To raise the profile of the quality agenda and to be accountable for the safe and effective provision of high-quality clinical services across Myton, including ensuring full compliance with all regulatory and legal requirements
- To plan for continuous improvement in service delivery by ensuring the correct measures are in place and that constant review of practice is the norm
- Accountable for Clinical Governance, you will work with the Clinical Governance Lead and Myton's Caldicott Guardians ensuring:
a. all clinical policies are regularly reviewed and up to date
b. identification of clinical risks throughout Myton
c. that the clinical risk register is kept up to date
d. thorough, effective and safe auditing of clinical practice
e. that the incident reporting process is robust, effective and timely
f. systematic and effective medicines management
g. appropriate communication of outcomes and learning
h. that changes are made using sound clinical governance processes, contributing to Myton's corporate monitoring and reporting
4. To support and work closely with Myton's safeguarding lead, ensuring with them that safeguarding best practice is embedded across Myton
5. To produce the annual quality accounts
6. To work alongside the Chair of the Clinical Governance Committee to ensure all papers are professionally produced and are circulated on time to committee members
Clinical Education Responsibilities
- Accountable for ensuring we deliver a robust clinical education strategy and plan.
- To work with the Clinical Education and Medical Education leads on the clinical education agenda, ensuring that the right resources are in place to guarantee that allclinical staff are trained to the right level and that training is up to date
- To work with the Clinical Education lead and the Medical Education lead to identify opportunities to provide education to others providing palliative and end of life care
- To work with the Medical Education Lead and wider medical team to ensure that Doctors allocated to placements within Myton are appropriately supervised, mentored and trained, and that we continue to be regarded as a suitable host organisation for Doctors in training.
- To support the continuation of our established high quality CPD programme, supporting the education and knowledge of all clinical teams
Line Management Responsibilities
- Through adopting a coaching style and encouraging staff development, build a strong and capable P&CS Leadership team; working through them to deliver excellence and quality in clinical service
- Set clear team priorities and individual objectives that are clearly linked to the Hospices strategic goals
- Ensure the effective management of the directorate, ensuring that staff are supported and have regular review meetings and have meaningful appraisals
- Ensure that all relevant professional standards are maintained
Operational Responsibilities
- Delivery of commitments within Clinical Directorate SLAs
- Has ultimate responsibility, with input from the Lead Consultant, for decisions relating to patient admissions and care and for relationships with carers, families and external partners
- Bringing together clinical teams to ensure a seamless service for patients and quick decisions about their care.
- Preparing the organisation for CQC Inspections and working with the inspectors during the visit
- Investigation of complaints and reporting of outcomes, including conducting Root Cause Analysis inquiries and reports where this is necessary, and embedding any changes in practice identified as necessary through these.
- Ensuring any aspect of Clinical Research that is carried out in relation to Myton is compliant with all aspects of research governance and good practice, and is compliant with legal and regulatory requirements
- Ensuring an adequate system of clinical supervision is available, used appropriately and effectively, and reviewed regularly
- Preparing, monitoring and regularly reporting on the budget position for the Patient and Carer services Directorate
- Ensuring that clinical electronic and paper records are produced and stored in line with all legal and regulatory requirements, and that Myton is compliant with all aspects of information governance pertinent to Clinical service
- Ensuring that the Medical and Nursing and Care leads take managerial responsibility for appropriate, safe and effective clinical provision
- Ensuring members of the Patient and Carer Directorate work within their areas of responsibility and competence, and deliver a safe, effective and efficient clinical service, compliant with all legal and regulatory requirements
- Ensuring multidisciplinary team meetings are effective and efficient
- Ensuring compliance with policies
- Contributing to the development and delivery of palliative medicine education, internally and externally.
- Analysing clinical data to ensure we achieve our strategic goals
- Preparing budgets forall clinical services and undertaking regular monitoring to ensure cost-effective delivery and value for money
External Responsibilities
- To build strong networks with other palliative care stakeholders as an ambassador for Myton
- Seek to influence the external clinical environment and improve co-ordination of palliative care services for patients across Coventry & Warwickshire
- To contribute to external forums, papers and decision-making bodies on issues relating to palliative care
- To work in partnership with other service providers as agreed with SLT to improve outcomes for patients, maximise joint resources and reduce risk
- To build and maintain positive, mutually beneficial links and relationships with national and regional bodies relevant to healthcare and palliative care
