Clinical Administration Manager
St Gemma’s Hospice
The closing date is 09 May 2025
Job summary
St Gemmas has a vacancy for a Clinical Administration Manager a varied and exciting role responsible for providing high quality administrative support to In-Patient Unit (IPU), Community Services and Outpatients teams.
Main duties of the job
The Clinical Administration Manager manages a team of permanent and bank administrative staff working face to face and over the telephone to support patients, families and professionals in these areas. A key element of the role is coordinating resource to support efficient and effective service delivery.
About us
St Gemmas Hospice provides expert palliative and end of life care in a quality environment for thousands of local people each year. We are a prominent and respected charity at the heart of the local community with a wide range of specialist services to support patients, their families and friends.
Job description
Job responsibilities
highly organised and efficient, with a keen attention to detail
a strong team player with excellent interpersonal and communications skills
flexible and used to adapting to changing priorities
proactive and ready to take initiative
an experienced manager of operational teams
experienced in introducing new processes.
Job description
Job responsibilities
highly organised and efficient, with a keen attention to detail
a strong team player with excellent interpersonal and communications skills
flexible and used to adapting to changing priorities
proactive and ready to take initiative
an experienced manager of operational teams
experienced in introducing new processes.
Person Specification
Experience
Essential
- Previous senior administration experience
- Operational team management experience
- Data collation and reporting
Desirable
- Experience in process mapping, review and development, Project management support
Qualifications
Essential
- GCSE at grade C or above or equivalent in English and Mathematics
Desirable
- A levels or equivalent qualifications
- Evidence of formal IT/Microsoft Office training
Additional Criteria
Essential
- Strong organisation and planning skills with excellent attention to detail
- Ability to use own initiative and work proactively, both independently and as part of a team
Person Specification
Experience
Essential
- Previous senior administration experience
- Operational team management experience
- Data collation and reporting
Desirable
- Experience in process mapping, review and development, Project management support
Qualifications
Essential
- GCSE at grade C or above or equivalent in English and Mathematics
Desirable
- A levels or equivalent qualifications
- Evidence of formal IT/Microsoft Office training
Additional Criteria
Essential
- Strong organisation and planning skills with excellent attention to detail
- Ability to use own initiative and work proactively, both independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
